QuickBooks Not Seeing Mapped Drives? Fix Network Access Issues Easily

If QuickBooks Desktop isn’t detecting your mapped network drive, it could be due to issues like network setup problems, permission restrictions, or software compatibility. To fix it, try enabling network discovery, double-check the mapped drive settings, make sure users have the right permissions, and consider updating or reinstalling QuickBooks if needed.

In the AccountsPro guide, you get all possible solutions to figure out the QuickBooks not seeing Mapped drives issue, along with mandatory tips. Also, need to check first, how to set up QuickBooks on the Network, which helps to find out the issue with the settings.

Important Points to Remember

Some points need your attention. Note that the user can be guided to a specific shared folder. If the client on PC2 has transferred the C: drive from PC, then the user can smoothly navigate to that particular C: drive, but not to subfolders. The user has to right-click on the Company Files folder, and if the user is unable to find the Mapped network drive option, the user should scroll upwards and find the folder at a higher level. If the user is using QuickBooks hosting, it is advised to check with the cloud administrator of the mapped drive.

If the company file is open on a similar PC where QuickBooks is being used, it is recommended to open the record from the drive of the information document.

How to fix Unable to View Mapped Drives in QuickBooks Desktop

Have a look at its alternative troubleshooting

To figure out, you can implement any one of the solutions as per the system requirement. The user can try to execute the following set of steps to successfully fix QuickBooks Not Seeing Mapped Drives.

Method 1: View the mapping drives by enabling network discovery

Enable network discovery to view mapped drives and shared network resources easily. This setting allows your computer to detect and access devices on the same network efficiently.

1. Go to the search box and type “Settings.” Click on the “Settings” option from the search results.
2. Within the Settings menu, locate and select the “Sharing” option.
3. Look for the “Private Network” section and click on it.
4. Ensure that the “Turn on Network Discovery” option is selected.
5. Verify that the “Turn on Automatic setup” option is also selected.
6. Click on the “Save Changes” button to apply the modified network settings.
7. Finish the configuration by clicking on the “Next” button or following any additional on-screen instructions.

AccountsPro complete guide QuickBooks Desktop 2024 Upgrade give in depth information about crucial settings.

Method 2: Mapping a network drive in Windows

You can map a network drive, but for every Windows,

Begin with Windows 7 users, follow the steps below

• Press the “Windows key” on your keyboard and select “Computer” from the list that appears.
• In the menu bar at the top of the File Explorer window, click on “Tools.”
• From the dropdown menu, select “Map Network Drive.”
• A new window will open. Click on the box next to “Drive” and choose an available drive letter from the drop-down menu.
• Click on the “Browse” button and navigate to the network location where your QuickBooks files are stored. Alternatively, you can enter the server IP address if the UNC path is not working.
• Once you have selected the network location, click on the “Finish” button.
• The network drive is now mapped, and you can access it from File Explorer or other applications.
• Note: Mapping a network drive allows you to easily access and work with files stored on a network location as if they were stored on your local computer.

For Windows 8 and Windows 10 users

• Click on the Search bar on your computer and type File Explorer.
• From the search results, select File Explorer or This PC.
• In the File Explorer window, find Network on the left sidebar, then right-click it.
• Choose Map Network Drive from the menu that appears.
• In the window that opens:
• Pick a drive letter from the Drive dropdown menu (choose any available letter).
• Click Browse to locate the folder on your network where the QuickBooks file is stored.
• Once you’ve selected the right folder, click OK, then click Finish.
• You can now open QuickBooks and go to the newly mapped drive to access your company file.

💡 Note: Mapping a network drive creates a shortcut to a shared folder on another computer. It shows up like a regular drive on your PC, making it quicker and easier to access files stored on a network.

If you follow all QuickBooks 2020 Installation instruction then there less chance MAP drive create issue with one or more user while working in network .

Method 3: Automatically obtain IP and DNS addresses

Generally, users choose the “obtain the IP address and DNS” manually, due to the outcomes in the QuickBooks Not Seeing Mapped Drives. To receive the address automatically, follow the steps below:

1. Click on the Start button and select “Settings” from the menu.
2. In the Settings window, scroll down and click on “Control Panel“.
3. In the Control Panel window, click on “Network and Internet” and then “Network and Sharing Center“. From there, select “Change adapter settings” on the left-hand side.
4. Right-click on the “Ethernet” connection and choose “Properties” from the context menu.
5. In the Ethernet Properties window, click on the “Networking” tab.
6. Locate and select “Internet Protocol Version 4 (TCP/IPv4)” from the list. If it is already selected, uncheck the box next to it.
7. Click on the “Properties” button to access the IPv4 properties.
8. In the IPv4 Properties window, select the options “Obtain an IP address automatically” and “Obtain DNS server address automatically“.
9. Click on “OK” to save the changes and close the IPv4 Properties window.
10. Click on “OK” in the Ethernet Properties window and close all other open windows.
11. By following these steps, your network settings will be configured to automatically obtain an IP address and DNS server address. This allows your system to connect to the network without manually entering these settings.

Method 4: Make use of QuickBooks tools and Utilities

Intuit has released several utilities over the years to assist users in getting the most out of their accounting software while easily fixing errors. The QuickBooks Tools Hub is a utility that comes with a set of tools for troubleshooting the issues of QuickBooks Not Showing Mapped Drives.

Here are the Actions to Use the QuickBooks Tool Hub to Fix the Mapped Drive Error.

1. Visit Intuit’s website and download the QuickBooks Tools Hub from the appropriate page.
2. Once the download is complete, locate the downloaded file and run the installation process. Follow the given on-screen instructions to install the Tools Hub on your computer.
3. After the installation is complete, open the QuickBooks Tools Hub either from the Start menu or from the desktop shortcut created during installation.
4. In the QuickBooks Tools Hub, select the Program Problems tab from the left-hand side menu.
5. Click on the Quick Fix My Program button to initiate the automatic troubleshooting process. The tool will scan for and fix common issues with your QuickBooks program.
6. Close the QuickBooks Tools Hub and open it again.
7. This time, select the Installation Problems tab from the left-hand side menu.
8. Click on the QuickBooks Install Diagnostic Tool button to start the scanning process. The tool will scan your computer and program files for any installation-related issues.
9. After the scanning process is complete, follow any additional instructions provided by the tool, if any. Then, restart your computer to apply the changes.
10. By following these steps and using the QuickBooks Tools Hub, you can troubleshoot and resolve common program and installation problems in QuickBooks.

Two tools we used with this utility scan are Program Files for errors and System for missing dependencies. Your computer will also be scanned for the minimum resources needed to run the accounting software. You can use these tools to fix the error, once the troubleshooting process is over, and help QuickBooks see the mapped drives.

QuickBooks did not see the Mapped Device

This usually happens when the file has been renamed or moved to another location. Let’s go ahead and find your company file.

Solution 1: We will go to your server computer and search for wildcards for all company files by typing the following in the search bar:

• *.qbw (Working Files)
• *.qbb (Back Up Files)
• *.qba (Accountants Copy Files)
• *.qbx (Accountants Transfer Files)
• *.qby (Accountants Change Files)

Once you find the file, note down its location of the file. Then, move on to the next solution.

Solution 2: Opening a .qbw company file

• From the File menu, choose Open or Restore Company.
• Select Open Company File, then select Next.
• Choose the company file.
• Now Choose Open File

How to Share QuickBooks Files Over the Network?

QuickBooks helps your business complete all your accounting jobs to give you enough time to plan for other business needs. You also have the choice to share a QuickBooks company file over a network. Doing so allows your work to be easily distributed and perfectly managed. Users should ensure that they have administrative rights before proceeding.

Requirements If You Want to Use the QuickBooks File

Here are a few facts you should keep in mind if you want to access your QuickBooks files over the network.

1. Ensure that the folder containing the QuickBooks Company file is shared properly on the network. This allows other systems to access the file.
2. Configure the systems that need access to the QuickBooks Company file for multi-user mode. This typically involves installing QuickBooks Desktop on each system and creating a new QuickBooks username and password for each user.
3. Make sure you have the necessary access permissions for the server where the Company file is stored, as well as the host computer that will be hosting the multi-user environment.
4. All systems accessing the QuickBooks Company file must be connected to the same network. This ensures proper communication and data sharing.
5. Map the server system and the host system to their respective network drives on each client system. This allows the client systems to access the Company file located on the server and host systems.
6. Install QuickBooks Desktop on your system, as well as QuickBooks Database Manager on the host system. QuickBooks Database Manager enables the host system to manage and provide access to the Company file for multiple users.
7. By following these steps, you can properly set up QuickBooks for multi-user mode, allowing multiple systems on the same network to access and work with the QuickBooks Company file simultaneously.

Steps to Allow QuickBooks Company to Share Files Over the Network

• Step 1: Installation of QuickBooks Database Manager on your remote system
• Step 2: Browse and open the QuickBooks Company File

If you have any questions or are still facing some trouble sharing QuickBooks files over the network, you should try contacting us or clicking here for more information.

Why is MapDrive Not Visible in QuickBooks?

 Tips: QuickBooks Mapped Drive Not Showing, you must know about them

You can just guide a particular shared folder. In any case, the client on PC 1 has shared the C: Drive with your PC, and then you can easily access that particular C: Drive, but make sure not to create sub-folders.

After clicking on the right-click on the company file folder, if you are unable to discover the Map Network Drive alternative, then you should scroll upwards and investigate the more significant level folders for the mapping choice. QuickBooks Hosting users need to check with the cloud administrator about MapDrive issues and problems.

In that case, your company file is available on a similar PC where you have been utilizing QuickBooks and then making a new Mapping Network Drive. Rather, consider opening the record from the information document’s drive. You should explore the appropriate document area to open the company record, where you have planned it while appointing the unused drive area.

In the End!

Hopefully, the above information is useful in figuring out the QuickBooks is not showing Mapped drives. For more details about this issue, get in touch with the QuickBooks expert team via the AccountsPro helpline number +1800-983-3087. To clear all doubts, you can also chat with QuickBooks‘ professional team via the LIVE CHAT.

For further inquiries about QuickBooks Not Seeing Mapped Drives, connect to QuickBooks Support Number Now!

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