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QuickBooks Is Unable To Send Your Emails

Why Unable To Send Email From QuickBooks Desktop?

Emailing in modern business is very important for intra-company communications, marketing purposes, and coordination with clients, customers, suppliers, etc. When you employ QuickBooks in your business you usually have several options for email integration: Web Mail, Outlook, and QuickBooks E-mail. If you prefer Google Gmail, you have to select the Web Mail option, but sometimes users fail to approach their Gmail or precede their work through it. Below discussed are several error scenarios and their possible resolutions that may help to resolve your email issues. Users should check all steps for How to Setup Email QuickBooks Enterprise first.

Unable to send emails in QuickBooks
Email Failed To Send QuickBooks Error

QuickBooks failed to send an email because of the below Problem

Most Common Issues Reported on Failing to Send Mail from QuickBooks with Possible Resolution Several causes behind when QB stops sending an email because each email or webmail program has its settings and settings. Sometimes user permissions and outdated system settings impact the QB’s proper functioning or stop sending emails. While several users prefer Intuit email programs for sending invoices or reports many businesses use their domain-hosted email program and SMTP settings play a significant role in sending an email.

Also, users can use any Webmail program or any popular email like Yahoo, AOL, Gmail Hotmail, Outlook, or Live.com mail program. Many times such email programs require authentication or changing email passwords to improve security and user face QB sending email failed. Below AccountsPro mentioned many popular email programs and situations when QB stops sending an email with some simple steps of troubleshooting.

Top Reasons You Get a QuickBooks Error When Sending Email

Quickbooks Outlook Unable to send

Here are some reasons why QuickBooks might not be sending emails:

  • The email settings in QuickBooks are not correct.
  • The MapI32.dll file is damaged.
  • QuickBooks is running under an administrator account on Windows.
  • There were errors while installing QuickBooks.
  • There were errors while installing Outlook.
  • Outlook is running in the background while sending emails.

Here are quick solutions you can do to fix the problem:

  • Review the email settings in QuickBooks and make sure they are right.
  • Repair the MapI32.dll file.
  • Run QuickBooks as a regular user account instead of an administrator account.
  • Reinstall QuickBooks.
  • Reinstall Outlook.
  • Close Outlook before sending emails from QuickBooks.

Solution steps to fix email not sending error in QuickBooks

Below are some solutions that you can attempt to fix the error. Should the problem persist even after implementing these steps, feel free to reach out to our QuickBooks Error Support & Proadvisors at +1800-983-3087 for assistance, saving you both time and effort.

Step 1: Make sure QuickBooks is not Running as an Administrator

  • Close QuickBooks Desktop.
  • Open the Windows Start menu and search for “QuickBooks.”
  • Right-click the QuickBooks icon and select “Open file location.”
  • In the folder, right-click on the QuickBooks.exe file and select the “Properties” option.
  • In the “Compatibility” tab, unmark the “Run this program as administrator” option.
  • If the option is grayed out, select “Show settings for all users.”
  • Click “Apply” and then “OK.”
  • Restart QuickBooks and send a test email or transaction.
  • In case you still face an error, go to Step 2.
run this program as an administrator

Here is a more detailed explanation of each step:

  • Closing QuickBooks Desktop is important because you cannot change the compatibility settings while it is open.
  • Searching for “QuickBooks” in the Windows Start menu will bring up the QuickBooks icon. Right-click on the icon and choosing “Open file location” will open the folder where the QuickBooks Desktop is installed.
  • The QuickBooks.exe file is the executable file that starts QuickBooks. Right-clicking it and choosing the Properties option will open the Properties dialog for the file.
  • The “Compatibility” tab in the Properties dialog authorizes you to modify the compatibility settings for the file. Unchecking the “Run this program as an administrator” option will authorize you to operate QuickBooks as a normal user.
  • In case the Run this program as an administrator option is grayed out, then you do not have permission to modify it. Toggling the “Show settings for all users” option will make the option available.
  • When you uncheck the Run this program as administrator option, then click on “Apply” and then click “OK.” This will save the modifications to the file’s compatibility settings.
  • You can now close the properties dialog and start QuickBooks as a normal user.

Step 2: Correct or Edit Email Preference in QuickBooks

In case you are utilizing Microsoft Outlook together with Microsoft Exchange Server, then ensure to open Microsoft Outlook and log in before you start to review the preferences configured in QuickBooks Desktop.

  • In QuickBooks, go to Edit > Preferences.
  • In the Send Forms section, select the My Preferences tab.
  • Under Send email using, select Outlook.
  • Click OK.
prefrences

If you still see an error, toggle your preferences:

  • Go to Edit > Preferences again.
  • In the Send Forms section, select the My Preferences tab.
  • Under Send email using, select QuickBooks E-mail or Webmail.
  • Click OK.
  • Send a test email from QuickBooks.
  • In case you still see an error, repeat steps 2-5.
  • After you have successfully sent a test email, close QuickBooks and all other open programs.
  • Restart your computer.

Here is a more detailed explanation of each step:

  • Selecting Edit > Preferences opens the QuickBooks preferences dialog.
  • The Send Forms section controls the settings for sending emails from QuickBooks.
  • The My Preferences tab allows you to customize the settings for your specific user account.
  • Selecting Outlook as the Send email option tells QuickBooks to use Microsoft Outlook to send emails.
  • Clicking OK saves the changes to the preferences.

Toggling the preferences means switching between the two options, Outlook and QuickBooks E-mail or Webmail. This can sometimes help to resolve email sending errors.

Restarting your computer is often necessary after making changes to the QuickBooks preferences. It confirms that the changes are fully involved and that QuickBooks is working correctly.

Step 3: Check your Internet Explorer Email Preferences to resolve Email issues in QuickBooks

QuickBooks relies on Internet Explorer to operate web services in the background. It might be necessary to reset your email preferences within this browser.

To reset your email preferences in Internet Explorer:

  • Close QuickBooks.
  • Open Internet Explorer.
  • Then Click Tools > Internet Options.
  • After that Click the Programs tab.
  • Then Click Set Programs.
  • After that Click Set your default programs.
  • Choose the email service you need to use.
  • In the end, Apply and then OK.
  • Close Internet Explorer.
Choose-internet-options

Here is a more detailed explanation of each step:

  • Closing QuickBooks is important because you cannot change the email settings in Internet Explorer while QuickBooks is open.
  • Opening Internet Explorer will bring up the Internet Explorer window.
  • Clicking Tools > Internet Options will open the Internet Options dialog.
  • Clicking the Programs tab will bring up the Programs tab in the Internet Options dialog.
  • Clicking Set Programs will open the Set Programs dialog.
  • Clicking Set your default programs will bring up the Set your default programs dialog.
  • Choosing the email service you need to use will set that email service as the default email client in Internet Explorer.
  • Clicking Apply will save the changes to the Set your default programs dialog.
  • Clicking OK will close the Set your default programs dialog.
  • Closing Internet Explorer will close the Internet Explorer window.

Step 4: Repair and Test MAPI32.dll

This step can cause some challenges. In case you have strong computer skills, move with the following instructions. Alternatively, in case you’re not sure, think about getting assistance from an IT expert.

Test the functionality of MAPI32.dll using Microsoft Word

  • Restart your computer and reopen Windows.
  • Open a document in Microsoft Word.
  • Click File > Send > Email as a PDF document.
  • If no error occurs, contact your technical support for assistance.
  • If an error occurs, contact Microsoft Help and Support to resolve issues with Outlook or Office Suite and the MAPI settings.
  • When the error is fixed, email the report to your technical support team.

Here is a better-detailed description of each step:

  • Restarting your computer and reopening Windows will remove any temporary files that may be generating the error.
  • Opening a document in Microsoft Word will allow you to test the functionality of MAPI32.dll.
  • Clicking File > Send > Email as a PDF document will attempt to send the document as an email attachment. If no error occurs, then MAPI32.dll is working properly.
  • If an error occurs, then MAPI32.dll is not working properly. You will be required to contact the Microsoft Help and Support team to fix the error.
  • In case the error is fixed, you should email the report to your technical expert’s team so that they can be aware of the error and take action to stop it from occurring again.

To repair MAPI32.dll

  • Close all open windows.
  • Click on the Windows Start button.
  • In the search bar, type Computers and press Enter.
  • In the Computer window, go to the following folder: C:\Windows\System32
  • Double-click on the Fixmapi.exe file.
  • Follow the instructions on the screen.
  • Once Fixmapi.exe is finished running, restart your computer.
CWindowsSystem32

Here is a more detailed explanation of each step:

  • Closing all open windows is important because you cannot repair MAPI32.dll while any other programs are running.
  • Pressing the Windows Start button will open the Windows Start menu.
  • Typing Computers in the search bar and pressing Enter will open the Computers window.
  • Navigating to the C:\Windows\System32 folder will open the folder containing the Fixmapi.exe file.
  • Double-clicking on the Fixmapi.exe file will start the Fixmapi utility.
  • The Fixmapi utility will scan your computer for problems with MAPI32.dll and attempt to repair them.
  • Once the Fixmapi utility is finished running, it will close automatically. You can then restart your computer.

The process to rename MAPI32.dll:

  • Close all open programs.
  • Open File Explorer.
  • After this Go to the following folder: C:\Program Files (x86)\Common Files\System\MSMAPI\1033
  • Rename the MAPI32.dll file to MAPI32.dll.OLD.
  • Restart your computer.
  • Run the Fixmapi.exe file again.
  • Once the Fixmapi.exe file is finished running, restart your computer.

Here is a more detailed explanation of each step:

  • Closing all open programs is important because you cannot rename MAPI32.dll while any other programs are running.
  • Opening File Explorer will allow you to navigate to the folder containing the MAPI32.dll file.
  • Find and Go to the C:\Program Files (x86)\Common Files\System\MSMAPI\1033 folder will open the folder containing the MAPI32.dll file.
  • Renaming the MAPI32.dll file to MAPI32.dll.OLD will create a backup copy of the file.
  • Restarting your computer will flush the system cache and force Windows to load the new version of the MAPI32.dll file.
  • Running the Fixmapi.exe file again will attempt to repair any remaining problems with MAPI32.dll.
  • Once the Fixmapi.exe file is finished running, restarting your computer will ensure that the new version of the MAPI32.dll file is loaded.

Step 5: Clean and install your QuickBooks software

QuickBooks Desktop Email Fail To Send Office 365

Error: Can’t email from QuickBooks Pro using Outlook through Office 365

Solution: Go to Edit ->Preferences -> Send Forms; under “My preferences” Select Webmail, put in your email and server info

Correct QB Email Incorrect Settings To Fix Email Problems

QuickBooks Gmail Not Working

Error: How do I set up an email

Solution: Set up QuickBooks with Gmail

  1. Choose your Email Method message open & click the Setup My Email Now button.
  2. Towards the left side of the Preferences window, -> select Send Forms.
  3. Choose the My Preferences button and Click Add.
  4. The Add Email Info window has the following options:
    • Enter your Gmail address in the Email-id field.
    • Select Gmail in the Email Provider drop-down list. Then Click/OK
  5. You can use your Gmail account in the E-mail ID field and set it as default. Then click OK.
  6. Attempt to email a transaction or report.

QuickBooks Not Sending Email Via Gmail

Error: How to fix QuickBooks Gmail problems?

Solution: Follow the few steps to fix the problems:

  1. Check the QuickBooks email options
  2. Proper setup of Google Gmail in QuickBooks
  3. Send an invoice via Gmail

Technical Help If Can’t Send Email From QB Pro, Premier, Enterprise

All the error scenarios discussed above have possible resolutions. After following the suggested steps still, if the error persists you can report the issue to any reliable third-party support agency for assistance. Accountspro is one such QB consulting company that hires highly experienced QB ProAdvisors that follow a streamlined approach to handle the QB errors reported by the users.

The support team caters excellent support to the QuickBooks versions: 2022,2021, 2020, 2019,2018,201, 2016, 2015,2014, 2013, 2012, 2011, 2010, 2009, 2008, and 2007 on Windows 11, Windows 10, Windows 8, Windows 7, Vista, Server 2003, XP, 2000, and NT, you are accorded with complete support. The user of the Enterprise version using the business/ company mail for sending emails to clients, contact QuickBooks Enterprise Support Number. The in-house support team at Accountspro is highly prompt and responsive and has yet to disappoint any customers. Feel free to contact us 24×7.

Frequently Asked Questions(faq)

Why is QuickBooks unable to send emails?

QuickBooks might fail to send emails due to various reasons such as incorrect email settings, damaged MapI32.dll file, running QuickBooks under an administrator account, errors during QuickBooks or Outlook installation, or Outlook running in the background while sending emails.

What are the common issues reported when QuickBooks fails to send emails?

Common issues reported when QuickBooks fails to send emails include incorrect email settings, damaged MapI32.dll file, running QuickBooks under an administrator account, errors during QuickBooks or Outlook installation, or Outlook running in the background while sending emails.

How can I fix email-sending errors in QuickBooks?

You can fix email sending errors in QuickBooks by ensuring that QuickBooks is not running as an administrator, correcting or editing email preferences in QuickBooks, checking Internet Explorer email preferences, repairing and testing MAPI32.dll, and cleaning and reinstalling QuickBooks software.

What are the steps to ensure QuickBooks is not running as an administrator?

To ensure QuickBooks is not running as an administrator, you need to close QuickBooks Desktop, open the Windows Start menu, search for “QuickBooks,” right-click the QuickBooks icon, select “Open file location,” right-click the QuickBooks.exe file, select “Properties,” go to the “Compatibility” tab, unmark the “Run this program as administrator” option, and restart QuickBooks.

How can I correct or edit email preferences in QuickBooks?

You can correct or edit email preferences in QuickBooks by going to Edit > Preferences, selecting the My Preferences tab under the Send Forms section, choosing Outlook as the email option, clicking OK, and if the error persists, toggling between Outlook and QuickBooks E-mail or Webmail options, sending a test email, and restarting your computer.

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