QuickBooks Error 15222 – When Downloading Payroll Tax Update

QuickBooks Error 15222 comes up in your system when you try to download the current version of the QuickBooks software or download payroll. The key reason that triggers the occurrence of this error is the unsteady internet connection to download the updated files.

When you experience the 15222 QuickBooks error, your system functions slowly, and working on the software becomes impossible. Not to mention, it will have adverse effects on your particular business.

In this article, we will talk about several causes and symptoms of the QuickBooks error code 15222. In addition to it, we will also talk about the different troubleshooting methods that will fix this technical glitch in QuickBooks.

Let us begin by understanding what QuickBooks Error 15222 is all about.

What is QuickBooks Error 15222?

You will not be able to use QuickBooks correctly if you encounter QuickBooks error 15222. This problem typically appears when there is a network connection issue with your QuickBooks. A poor internet connection is one of the main causes of this problem.

Whenever you see this issue, attempt to connect to a more reliable internet connection first. This will most likely fix your QuickBooks error 15222 problem.

What are the symptoms of the QuickBooks Error 15222?

Often QuickBooks users have complained that they have received error 15222 when attempting to update on the Major Update update only, while other updates process normally.

This indicates the presence of the QuickBooks error code 15222. Below is a list of additional signs and symptoms that you must know before implementing the troubleshooting steps to fix this issue:

• For some time, the QuickBooks software freezes
• The error message appears on the display of your system
• The keyboard and mouse inputs respond slowly to the Windows system
• The computer performs slowly during the work
• It is not possible to update QuickBooks to its latest release version
• Updating the payroll is not possible

Now that you know about the symptoms of the error code 15222, let us learn about the causes.

What are the causes of the QuickBooks error code 15222?

Here is the list of the reasons that trigger the QuickBooks error code 15222:

• A missing component or file for payroll updates
• Firewall settings that may restrict payroll updates on QuickBooks Desktop
• Fail to authenticate digital signatures
• The Shared download failed to map properly
• Wrong configuration of Internet Explorer settings
• The QuickBooks File Copy Service is inactive

How to fix error message 15222 when downloading payroll updates?

Here is the list of the solutions that can help resolve the QuickBooks error code 15222:

Solution 1: Download the updates as an Administrator

• Step 1: Close QuickBooks Desktop and your corporate files.
• Step 2: Click the QuickBooks Desktop icon with the right mouse click, and choose Run as Administrator.
• Step 3: When prompted, “Do you want to allow this program to make changes to your computer?” click Yes.
• Step 4: Get the most recent updates for QuickBooks Desktop.
• Step 5: Redownload the most recent update to the payroll tax table.

Solution 2: Run Quick Fix My Program

1st step: Download the QuickBooks Tool Hub and install it

Common errors can be fixed with the QuickBooks Tool Hub. To use the tool hub, you must close QuickBooks. We advise you to utilize Tool Hub on Windows 10, 64-bit, for best results.

• Shut down QuickBooks.
• Download the QuickBooks Tool Hub’s most recent version, which is 1.6.5. Save the file to a location where you can quickly locate it, such as your Windows desktop or Downloads folder.
• Note: You can determine the version of Tool Hub you have if you have already installed it. Click the Home tab. It will be the version at the bottom.
• Open the QuickBooksToolHub.exe file that you downloaded.
• To install and accept the terms and conditions, follow the on-screen instructions.
• After the installation is complete, double-click on the Tool Hub icon on your Windows Desktop to launch the tool.

Note: If you fail to locate the icon, perform a search for QuickBooks Tool Hub in Windows and choose the program.

2nd step: Run the Quick Fix MY program from the Tools Hub

The Quick Fix will close any kind of processes running in the background that QuickBooks may be using. It will then implement a quick fix on your program.

• In the QuickBooks Tools Hub, choose Program Problems
• Choose Quick Fix My Program

Solution 3: Repair QuickBooks

If you experience an error when you utilize, install, or update QuickBooks, QuickBooks Tool Hub can assist. Just run the Quick Fix My program to resolve common issues immediately.

Download the QuickBooks Tool Hub

Common errors can be fixed with the QuickBooks Tool Hub. To use the tool hub, you must close QuickBooks. It is advised to use Tool Hub on Windows 10 64-bit for best performance.

Note: If you are unable to locate the icon, search for QuickBooks Tool Hub on Windows and choose the application.

Method 1: Run Quick Fix My program

The Quick Fix feature will close any kind of background processes used by QuickBooks. It will implement a Quick Repair on your program.

• Choose Program Issues from the QuickBooks Tool Hub.
• Click on Quick Fix My Program.
• Open your data file in QuickBooks Desktop after starting up.

Go on to Solution 2 if the error persists.

Method 2: Run the QuickBooks Install Diagnostic Tool

If there was an issue with the QuickBooks installation, it might not work properly when you try to use it. To resolve the usual install problems, run the QuickBooks Install Diagnostic Tool.

• Click Installation Issues in the QuickBooks Tool Hub after opening it.
• Choose the QuickBooks Install Diagnostic Tool option. Allow the tool to operate. Up to 20 minutes may pass.
• Once the tool has completed its work, restart your computer, launch QuickBooks Desktop, and then access your data file.
• Get the newest version of QuickBooks and install it. By doing this, you can be sure you have the most recent security updates and fixes.

Solution 4: Re-install QuickBooks

Before you begin:

• Get the QuickBooks installation file from the internet.
• Keep your driver’s license with you. The original packaging should have it. This should be included in the email you received upon making your online purchase.

Note: It is possible to acquire this information from your account management portal.

Method 1: Remove QuickBooks Desktop and then install it again

If there are problems throughout the QuickBooks uninstall process, there may be a problem with your computer. If you need assistance, get in touch with Microsoft or an IT specialist.

1st step: Remove QuickBooks

• Launch the Start menu in Windows. Look for Control Panel and click to access it.
• Either choose Programs and Features or Program Uninstall.
• Choose the QuickBooks Desktop version you wish to delete from the list of apps.
• Choose Change/Uninstall, Delete, and then Proceed.
• Go out of Windows and back in as an administrator (or a user with admin credentials) if you don’t see this option.

2nd step: Install QuickBooks Desktop once more

After finishing, launch QuickBooks Desktop. QuickBooks will automatically install new folders and rename your old ones when you install it again.

Proceed to Solution 2 if this doesn’t resolve your problem.

You can get QuickBooks Desktop from the download page or the Customer Account Management Portal (CAMP) if you haven’t previously. Store the file on your Windows desktop or another accessible location. Keep your license number and product handy.

Locate your license and product number.

It is possible to install QuickBooks Desktop:

• On a single machine (one person and one computer) without a network.
• On a network where various users and computers’ data is shared from a server to other computers
• Utilizing a dedicated server on a network that houses numerous workstations, computers, and users for data sharing.

Step 1: Prepare your Network and Computer for the install

Ensure that your computers address the system requirements:

• QuickBooks Desktop 2024
• QuickBooks Desktop 2023
• QuickBooks Desktop 2022

Network configuration and bandwidth (network installation only)

Workstations and servers can be configured on your network in three different ways. Select the option that best suits your business:

Client-Server network

Your corporate files are shared on a central server in this setup. QuickBooks Desktop must be installed on every desktop or customer. The corporate file is accessed by clients via the server.

Peer-to-Peer network

A peer-to-peer network is just like a client-server network, however, there is no server. You will install the QuickBooks Desktop and QuickBooks Database Manager to share and use the file in QuickBooks. Not to mention, you will need to install QuickBooks Desktop on other workstations to use the company file over the network.

Remote Hosting services

Remote Hosting can be set up in any of the two ways:

• Local Terminal Server: A terminal server is a central server present on your local network that can be used remotely by users. You will be required to install the QuickBooks Desktop and save the company files on this particular server. Your users remotely link to the server to run the QuickBooks Desktop and use the files. You are not required to install QuickBooks Desktop on your workstation.
• QuickBooks Desktop with Hosting: Intuit uses third-party to the power-hosted version of QuickBooks Desktop. For details on pricing, look into QuickBooks Desktop with Pricing.

Check your network bandwidth

Your network must have 40 Mbps bandwidth or higher. You need to get in touch with the network administrator to understand how to boost your network speed.

To check your network speed:

• Locate a large data file which is 150 MB or bigger for testing
• Make sure that you note down the test file in megabytes (MB)
• Now copy the test file from the particular shared folder to the system
• Make a note of the time it takes to copy

The following formula can be used to analyze your network bandwidth:

• File size (in MB) x 8 / copy time
• For example 150 MB x 8 / 25 seconds = 48 Mb per second (Mbps)

Step 2: Install QuickBooks Desktop

After you download QuickBooks Desktop, choose how you wish to set up QuickBooks to witness the install steps.

Note: If you are moving or upgrading your books to QuickBooks Desktop, make sure you take a backup of the data before installation. Ensure to either keep a printout of the books or keep the previous accounting systems. As per the IRS, a minimum of 10 years of records should be kept.

On one computer that has no network:

You can use these steps to install on one system for the first time, and reinstall on a system.

Note: If you require to install or shift QuickBooks Desktop to a different computer, it can be done with the assistance of the migrator tool.

• Ensure that you have a working internet connection
• Now open the QuickBooks.exe file
• Choose:
  • Express Install- It will save the preferences and install over the last QuickBooks version. You will be required to use a custom install to reinstall your last version to use it.
  • Custom and Network options- This allows you to install the latest version in a different place and keep the previously installed versions, your last version preferences are not included in the new version
• Choose Next
• Choose Install

When it completes, choose Open QuickBooks

On a committed workstation or server, use the following steps to install QuickBooks on a committed computers or server that use the data on a particular server. It can also be the Terminal server or any server that has both your company file and QuickBooks.

On a committed server or workstation

Use the following steps to install QuickBooks on a committed server or computer that uses the data on a server. It can also be a terminal server or a particular server that hosts both company files and QuickBooks.

• Ensure that your internet connection is robust
• Now open the QuickBooks.exe
• Choose Custom and Network options and then click Next
• Choose:
  • I will be using QuickBooks Desktop on this system and I will be saving our company file here so that it can be shared on our network to install QuickBooks on a server and then host the files on the same system. Use this option to install on a Terminal Server.
  • I will be using QuickBooks Desktop on this system to install on your particular workstation
  • I will not be using QuickBooks on this system. I will be saving our company file here so it can be shared over the network to install only the QuickBooks Database Manager on a server to host files.
• Choose Next
• Choose Next to begin the install
• If you wish to alter the installation location, choose Change the Install Location and then browse to finalize where to save the QuickBooks folder. A majority of the people save it in the Programs folder.
• When it completes, choose Open QuickBooks

Note: If you require assistance with your network setup, then it is better to get in touch with a QuickBooks professional. Once the installation is complete, QuickBooks will prompt you to activate it and then update it.

Step 3: Open your company file

Now, you will be required to set up a folder to prepare or store your company file. In case your data is shared from a particular server, you will be required to set up a shared folder. You will require Admin rights to the particular server where your company files are saved and to the particular workstation to prepare shared folders.

Note: It is now possible to work with an official QuickBooks Solutions Provider or ProAdvisor to set up the company file, simplify their access, and include users.

On one system that has no network

You will need either:

1. Create a new company file from the beginning

• Open QuickBooks Desktop
• Choose the option, Create a New Company, or navigate to File and choose New Company
• Choose Express Start
• Now do as per the on-screen instructions

2. Update company files to a new QuickBooks Desktop version

On a network with several computers

• Set up a folder that can hold many company files
• In case you have a server to share, set up a shared folder on your particular server]
• Now install QuickBooks on all the workstations
• Set up multi-user hosting

Turn on multi-user mode on the server

• Begin QuickBooks Desktop on the server
• Now navigate to the File option and then choose Utilities
• Ensure you view the option, Stop Hosting Multi-user access
• In case the QuickBooks Database Server Manager is installed, you will be required to scan the company files
• Now configure the firewall along with the Internet Security settings
• Now map a particular network drive to the particular folder shared on your server
• Now open QuickBooks

Method 2: Uninstall QuickBooks and manually rename installation folders

• Remove QuickBooks once more
• Now open the Windows Start menu look for File Explorer and then open File Folder
• Now locate and open the folder that has the company files. It is generally the folder of QuickBooks. It is generally in one of such locations:
  • C:\ProgramData\Intuit\QuickBooks (year)
  • C:\Users(current user)\AppData\Local\Intuit\QuickBooks (year)
  • C:\Program Files\Intuit\QuickBooks (year)
• 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
• Now press right-click the folder and choose Rename
• Include the word Old at the end of the name of the folder. This saves QuickBooks from opening it after you reinstall it.
• Now reinstall QuickBooks Desktop

If you witness an error message when you attempt to rename the folder:

• Press right-click on the Windows Taskbar and choose Task Manager.
• Navigate to the Processes tab.
• Choose the Name column header to categorize the list.
• Choose the following processes and then End Process for every QBDBMgrN.exe, QBDBMgr.exe, QBCFMonitorService.exe, and Qbw32.exe.
• Choose Yes if you witness the message, “WARNING: Terminating a process can cause undesired results…”

Final Words

We hope that the information we have provided will help you fix the QuickBooks 15222 problem. You’ll be able to fix the mistake much faster if you follow all of the offered instructions.

In case you are still having problems even after trying the aforementioned fixes talk to our staff at +1800-983-3087.

Frequently Asked Questions