QuickBooks American Express Not Syncing Error – 𝐑𝐞𝐬𝐨𝐥𝐯𝐞𝐝

QuickBooks professionals have been flooded with inquiries regarding the QuickBooks American Express, not syncing issue since consumers are encountering serious difficulties in achieving this. If you are one of them, don’t worry; we’ve provided a list of practical and effective methods that you may use to solve the problem at its root.

Amex consumers are flooding the support forums with inquiries and requests following the Wells Fargo banking troubles in QuickBooks. For a few days now, American Express users have been experiencing problems with QuickBooks bank feeds not working 2024 while attempting to update their bank accounts. The error 9999 appears each time they attempt to update the bank feeds.

In case you have lost faith in fixing the vexing issue of QuickBooks American Express not syncing, it’s advisable to contact the specialists at +1800-983-3087. They will not only fix the mistake effectively, but they will also give you comprehensive instructions on how to do it yourself.

What is QuickBooks American Express Not Syncing issue?

The QuickBooks bank feeds not working issue suggests that there are issues with American Express and your bank’s ability to work simultaneously and deliver real-time outcomes. Let’s examine the problem in more detail. Banks often permit manual updates and daily downloads. However, there are restrictions on transactions that American Express can download. Therefore, physical updates are done to restore the synchronization between the two.

Still, error messages with the statement “We’re working in sync with the Amex Business Credit Card (US) to resolve the connection” may appear to users. QuickBooks will be unable to update bank transactions in 2024 due to this error.

What is Amex?

The American Express credit card, or Amex, enables customers to make payments nationwide. The financial services company that issues American Express cards is a publicly traded entity. They can also be called credit cards, charge cards, or prepaid cards. It offers several advantages and benefits, including cashback, reward points, and travel rewards. Co-branded cards have related advantages.

How to connect Amex to QuickBooks?

First, let’s learn how to link QuickBooks and Amex. If you connect your American Express Open Business Card to QuickBooks, you can download your most recent transactions. One extremely useful and time-saving feature of QuickBooks Online is online banking, sometimes known as bank feeds. Users’ credit card transactions are automatically downloaded by QuickBooks, which also classifies them for them. It is your responsibility to approve QB’s automated features.

Step 1: Create an American Express Account in QuickBooks

Using your chart of accounts, you need first create your American Express Business Account as follows:

• Begin by going to the Bookkeeping section and then you have to choose the Chart of Accounts option.
• To create an account you have to click on New.
• From the drop-down menu for account types, select Credit Card.
• Give your account a name.
• After you are finished, tap Save and Close.

Step 2: Let American Express Business Account Connect with QuickBooks

To start connecting your bank account connection with QB, follow these steps:

• You have to go to the Bookkeeping tab and then you have to select Transactions, followed by Bank Transactions.
• If this is your first time connecting Amex to QuickBooks Desktop, click Connect on the landing page. You should select the Add Account option if you have previously linked your bank account to QuickBooks.
• Find the American Express Business Card and click on it. Click “Continue.”
• Enter your password and American Express user ID to log in using the pop-up wizard. You will be able to see additional extra security measures on the instructions displayed on the screen.
• Select the accounts you want to link to QuickBooks with.
• For every account, select the account type using the drop-down menu. This is the account that was created in Step 1’s chart of accounts.
• Select the time range to download and then click Connect.

You won’t have to manually enter the transactions in QuickBooks Online once your American Express card is connected to the software. To examine, add, and match transactions, go to Bookkeeping and select Transactions.

Note: You can connect to your American Express business login if you have several American Express cards with QuickBooks. You can connect your personal and business American Express accounts separately using the same process.

You can run into issues logging into American Express when making this connection. To address the issue, we must thus understand the underlying causes and troubleshooting methods.

Why does American Express Not Syncing Error arise?

• In case you are wondering why your American Express card isn’t working, the following important factors can cause the error.
  • For online banking, the account is already connected to another QB Online business. American Express accounts can only be connected to one company at once.
  • On the QuickBooks side, there may be an incomplete connection. There may be a sudden interruption of the link when this occurs. In between the browsers, many also stop.
• This issue could be caused by pending alerts on your online bank account. You will have to respond to them right away.
• The bank information in QuickBooks might not be updated according to the Financial Institutions Directory (FiDiR).
• One possible reason for the QuickBooks bank feeds not working 2024 error could be a server issue.
• This issue can also be caused by problems with the internet connection.
• You can get an error if your QuickBooks Desktop is out of date.
• It’s possible that your American Express connection isn’t updated.

Therefore, to fix the QuickBooks American Express Not Syncing error, you need to take care of these problems.

Symptoms of QuickBooks American Express Not Syncing Error

When trying to download transactions and update your bank feed, the following unfavorable outcomes could occur:

• The error message can show up on the screen.
• OLSU mistakes could be visible in QuickBooks.
• The bank or desktop feeds are not updating.
• Your bank transactions cannot be downloaded manually or automatically.
• QuickBooks can crash and perform slowly.
• Your current web browser might likewise suffer the same fate.
• QuickBooks bank feeds not working 2024 problem code or description may be accompanied by other error codes.
• There could be synchronization problems between QuikBooks and American Express.

As evident to prevent more issues, you may need to fix this QuickBooks error right now.

Points to Consider Before Syncing AMEX with QuickBooks

Before synchronizing your American Express account with QuickBooks, the following points are important.

• Get secure authorization from the primary account holder to set up the bank feeds.
• Make sure QuickBooks Desktop is up to date with the latest release after you have the credentials of the primary account holder.
• To prevent data loss, lastly, make a backup of your company file.

After that, follow the troubleshooting steps in the following section to resolve any issues related to the QuickBooks American Express account.

Resolve Methods for QuickBooks American Express Not Syncing Error

The QuickBooks bank feeds not working error can be fixed by using the following expert-recommended fixes. Before doing so, make sure your files are backed up and update QuickBooks Desktop. Follow these steps to do so:

• Go to the Help menu in your QuickBooks app and then you have to select Update QuickBooks Desktop.
• Select the Get Updates option, then press the Update Now button if any are displayed on the screen.
• Go to the File menu and select Create Local Backup for a local backup.
• Then you have to follow the instructions and finish the backup process.

Moving forward, let’s look at the methods for troubleshooting the QuickBooks not updating bank transactions 2022 problem.

Method #1: Disconnect and Reconnect the Amex Account in QuickBooks

Disconnecting the bank account is the first step towards fixing the QuickBooks not updating bank transactions problem. When you do this, the transactions in the “For Review” page will also be deleted. The following are the steps that are involved in this process:

• Go to the Banking tab using the menu on the left, then select Banking.
• Click the pencil-shaped Edit option on the account you want to change.
• Select the option to Edit account details.
• In the Account window option, you have to select the Disconnect this account checkbox.
• Click “Save” and “Close.”

To further improve your connection, disconnect the Intuit account using Amex Online Banking:

• Start by disconnecting the previous Intuit connection for every one of your business cards from American Express.
• Then you have to sign in to Amerian Express at the official American Express site.
• Switch your account from a Personal/Corporate card to a Business card now.
• Select Account Services from the menu at the top.
• Select the Security and Privacy menu item on the left.
• Select the option to Manage Partner Permissions.
• Click Intuit to make this section larger.
• Press the “Disconnect” button.
• You have to repeat the steps for each card if you possess multiple American Express business cards.

You can reconnect the American Express account card at this time to check if it fixes the QuickBooks not updating bank transactions 2024 problem.

• Select Transactions from the Bookkeeping tab after selecting it. Click Bank Transactions after that.
• If this is your first time linking Amex to QuickBooks Desktop, click Connect on the landing page. But if you’ve already done that, you ought to select Add Account.
• Now look for the American Express Business Card and click on it. Click “Continue.”
• In the pop-up window, enter your American Express user ID and password. You will see the extra security measures as instructions on the screen if they are necessary.
• Select the accounts that you want to connect to QuickBooks.
• Select the account type for each account by clicking the drop-down menu. It is the account that was made in step 1’s chart of accounts.
• Select the date range to download and then you have to click Connect.

Method #2: Set your account under personal and company preferences

By adjusting your Company options, you can try to fix the QuickBooks not syncing with the bank problem. The following are the steps that are involved in this process:

• Make sure you are in Single-User mode when you sign in as an administrator to your company file.
• Go to the Edit menu, then pick the Preferences entry. Additionally, select Checking.
• Navigate to the My Preferences page and select all of the choices with the default accounts.
• Select the Company Preferences tab now, then click the Create Paychecks and Pay Payroll Liabilities preset accounts.
• Click OK.
• Lastly, attempt to reset the online banking account.

If you are still having issues with American Express, the following fix should help you resolve them.

Method #3: Update the Financial Institutions Directory (FiDiR) Manually

Your Financial Institutions Directory (FiDiR) might not be updated. In certain cases, you ought to manually update it:

• The fidir.txt file can be found by first searching Windows 10, 8, and 7. The file can be found at C:\ProgramData\Intuit\QuickBooks XXXX\Components\OLB\branding\filist for QB Pro/Premiere. Other than this, C:\ProgramData\Intuit\QuickBooks Enterprise Solutions XXXX\Components\OLB\branding\filist is where you may find the QuickBooks Enterprise file.
• To rename the FiDiR text file, you have to right-click on it and select Rename.
• Change the extension from.txt to.old. To save the changes, tap outside the field.
• Select your QuickBooks version to download the latest version.
• Choose Desktop from the “Save as” window. Next, you have to press Save.
• On the desktop, right-click the fidir.txt file and select Copy.
• Right-click on the Start menu now, select File Explorer, and finally This PC.
• Open the filist folder using the first step.
• To paste something, right-click anywhere in the folder and select Paste.
• To see if the QuickBooks desktop bank feeds are not working 2024 error is present, then you have to close and reopen the program.

Method #4: Switch to Incognito

Turning on private browsing mode or incognito mode may be necessary to fix the QuickBooks desktop bank feeds not working 2024 issue. In several browsers, you can switch between the private or Incognito mode as follows:

• To use Google Chrome, press Ctrl + Shift + N.
• For Mozilla Firefox, use Ctrl + Shift + P.
• In Safari, press Control + Option + P.

Re-add the credit card and log back into your account after opening the incognito browser.

Method #5: Delete the Cache and Cookies from the Browser

An issue with the QuickBooks bank feed not working may be caused by unnecessary files, temporary cache, and cookies in the browser. You can remove them through the following below-mentioned steps:

• In Internet Explorer, you have to tap the Favorite button and select the History tab. To delete a website, right-click on it and select Delete. It’s also possible to choose more than one website at once.
• In Firefox, you have to click the Menu button and choose Options. Select Privacy and Security from the panel on the left. Under Cookies and Site Data, you have to select the Clear Data option and press OK.
• To open the menu if you use Chrome, click the three dots in the upper-right corner. Select More Tools, then click on Clear Browsing Data. Click Clear Browsing Data after selecting Time.

Method #6: Restore App Data

Restoring the app data is an additional way to fix the QuickBooks bank feed not updating issue. The following are the steps that are involved in this process:

• Open the QuickBooks Desktop application and choose the Help option located at the top.
• Then you have to choose the Restore App Data option.

The following steps must be taken if the QuickBooks not updating bank transactions problem persists:

• Open QuickBooks on your computer, then go to the Banking menu.
• Choose the option to Report Issue.
• After entering your name, email address, and other information, you have to click Submit.
• The QuickBooks team will be notified of the problem directly. As soon as possible within the next several days, you should hear from them.

Method #7: Update your American Express Connections

QuickBooks keeps updated connections with American Express so that it can take better measurements. QuickBooks Desktop 2024 bank feeds automatically download daily transactions when connected to online banking. There is no need for manual data entry because the details get recorded.

By updating the bank feeds the QuickBooks Desktop improves the speed and the accuracy of downloaded bank transactions. You can also take advantage of a few special features. But, to fix the problem with the American Express login not working, you’ll need to resolve a few things on your end.

Updates released on May 20, 2020, included improvements to QB Online sales transactions’ expense management. The American Express Business App will instantly sync all receipts with QuickBooks. Together with other downloaded transactions, these captured receipts ought to appear on the Banking menu.

A description and amount from the transactions that were downloaded from American Express are among the other changes. Details about specific items won’t be displayed anymore. Moreover, maybe the QuickBooks desktop bank feeds not working error won’t appear.

The answer is none if you are wondering how to maintain receiving transactions from American Express. When your American Express is ready to upgrade, a few emails will be sent to you. These notifications will also be displayed on QB Online. You have to update the primary account owner.

The links in the emails and notifications can be clicked. If not, follow these instructions to fix the problem of American Express not working:

• The first step is to log into your QuickBooks Online account.
• Go to the Bookkeeping section.
• Click Banking after selecting Transactions.
• Click the banner’s “Update Connection” link.
• Select “Continue” and enter your American Express login credentials.
• Proceed with the steps displayed on the screen.
• Make sure the account you select in the COA drop-down matches the one you use on your chart of accounts to track the American Express transaction. It should be the previous account that was used.
• Press the “Connect” button.

The American Express Connection is up to date, so you can go back to running your company. Hopefully, the QuickBooks transactions not updating error won’t occur.

Method #8: Update your financial institution manually

The following steps can be taken if you’re experiencing an Amex system not responding problem and are unable to reconnect to your bank account.

Make sure you use the primary account owner when synchronizing and connecting Amex with QB. Accountants logged in with a different login will not be able to connect on our behalf. Therefore, manually updating your bank will cause QuickBooks and your financial institution to reconnect.

• Go to the Banking section.
• To update a bank account, select the blue tile located at the top of the screen.
• Then you have to click on the Update button.

Method #9: Verify your bank’s website

Make sure that the server is accessible by visiting the website of your banking institution. You can have a problem with bank feeds not working on QuickBooks desktop if bank servers are unavailable. In such cases, you need to do the following steps:

• Start by ensuring that the URL QB uses to connect with your financial institution is correct.
• Then you have to go to Bookkeeping, then click on Transactions. Select Bank Transactions now.
• You have to select Link Account. You will not need an account, only its listed URL.
• Find and choose your bank (American Express).
• For the bank, you have to copy the listed URL.
• Through the copied URL you have to log in to your bank or credit card website,

If the sign-in process proceeds without any problems, there isn’t a serious problem. Next, confirm the following information to make sure that QuickBooks desktop is not preventing you from downloading bank feeds:

• You have to verify your account for messages, notifications, or alerts. Accept the ones that are still due.
• While navigating the website, make sure there are no display issues present. If not, QuickBooks can have difficulties downloading new transactions.
• Look for any notifications regarding new security standards on the website of your bank.

If everything is good, go back to QuickBooks and follow the steps:

• You have to tap the Bookkeeping section.
• Select Transactions.
• Then you have to choose Financial Transactions.
• Press the Refresh button.

Hopefully, the QuickBooks bank feeds not updating error will no longer occur.

Steps to Resolve QuickBooks Error 9999 for QuickBooks Desktop Users

• You have to open the QuickBooks Desktop application.
• Select the Help tab located at the application’s top.
• Click on Restore App Data.

You can report the error straight to our team if it continues to occur. The steps to report the error are as follows:

• You have to open QuickBooks.
• Navigate to the Banking tab and select Report Issue.
• After entering your name and email address, you have to click Submit.
• The technical staff has now been notified of the problem immediately, and you should hear from them in the next few days.

The team will often resolve this issue for you in 8–10 business days, however, sometimes it may take up to 21 days. Since it will take some time to resolve, we recognize that businesses cannot afford to wait.

Conclusion!

The QuickBooks American Express syncing error can cause disruptions in managing your financial data and tracking transactions. However, by understanding the underlying causes, such as outdated software, incorrect account settings, or connectivity issues, you can troubleshoot and resolve the issue efficiently. By updating QuickBooks, ensuring correct account configurations, and verifying internet connections, users can maintain a seamless sync between QuickBooks and American Express. If the issue persists, consulting QuickBooks support or seeking professional assistance can provide a more tailored solution to your unique setup.

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