QuickBooks Won’t Open PDF | Unable To Locate PDF Viewer

QuickBooks Unable To Open PDF File

QuickBooks being unable to open PDFs is such kind of issue that comes when QuickBooks attempts to create a file or folder whenever the user accesses it just after the Windows 10 Upgrade. Hence, upgrading to Windows 10 OS is directly related to the error. QuickBooks won’t open PDFs. Because the new PORTPROMPT port name was created after merging the ‘Microsoft XPS essayist gadget add-on after Windows 10 Upgrade generated some printing problems. Also, users face QuickBooks Invoice Printing problems.

When QuickBooks won’t open PDF and the following error is displayed on the screen “Your PDF forms file wasn’t sent as a result of QuickBooks couldn’t produce the necessary PDF file”.

Why PDF File Not Opening In QuickBooks Desktop?

The reason QuickBooks won’t open PDF

• QuickBooks is not able to finish the action due to a few PDF elements not being available or missing
• The error may encounter QuickBooks Error 1702 or 1801 whenever the user goes to PDF converter Installation
• Sometimes, an unrecoverable error code or warning message is displayed on the screen.
• The QuickBooks desktop is unable to open PDF due to some error code 30, 20, or 41 during activation.
• The 32-bit app that hosts Printer Drive starts misbehaving or not responding properly.
• The Print Driver Host for the 32-bit app isn’t functioning properly
• Sometimes slow network or Internet/Intranet results connection not being established properly, hence the “QuickBooks Will Not Open PDF File” issue.

How to fix QuickBooks not opening a PDF file?

Methods to fix the QuickBooks unable to open PDF error

Now, here you get the detailed methods to resolve the issue “QuickBooks won’t open PDF. A few suggested solutions are listed below:

Method 1: You can download & run the QuickBooks print and PDF repair tool

1. Initially, after transferring, the user can run the QuickBooks print and PDF repair tool.
2. When the download completes, the user can try PDF file actions like open and close to check whether the error still exists or not.
3. If you can see the error on your screen, then you need to reboot your system and try again
4. Confirm that you want to print the XPS document and save it as a PDF file
5. With the help of the XPS document author element, you can also save the XPS document author as a PDF file
6. You need to type something on the Notepad
7. Then go to file and click print
8. Select the print option in the XPS document author
9. Select the desktop within the same option
10. Now, navigate to your desktop
11. Check that you can read the XPS document.

Method 2: Here below are a few steps

Step 1: Reset your temp folder permissions

If you are still unable to fix the error, then reboot your system and try again. If it still fails then you need to reset your temp folder permissions and also check the permissions to the temp folder. Perform the following steps:

1. Search for the RUN command or open it by pressing the Windows key + R
2. Then type %TEMP% and press Enter
3. To choose properties, right-click on the temp folder
4. Then select the Security tab
5. Make sure that all the usernames and created groups visible on the security tab have full control
6. Once the permissions are accepted to full control and then save them as a PDF again within QuickBooks.

Also in some case due to any PDF error , QuickBooks Unable to Send Email issue may occurred .

Step 2: Confirm you can print to your XPS Document writer.

Make sure that you can print to your XPS document writer because QuickBooks uses the parts of the XPS document writer to save as a PDF. follow further steps to do so.

1. Go to the Start menu and open Notepad
2. Type something on the notepad, select the file, and then click print
3. Make sure that you have selected the XPS document writer and then you click print
4. Type any filename and save it to your desktop itself
5. Go to your desktop and look for the XPS document that you have printed from Notepad.

Unable to Locate the PDF File Error in QuickBooks

QuickBooks requires certain Windows applications and components to print files correctly. Errors may occur in printing payroll tax, statements, and other documents if Windows print components or the QuickBooks Desktop setup is unsuitable.

Causes of Unable to Locate the PDF File Error in QuickBooks

Here is the mentioned list of the most relevant causes of being unable to locate the PDF file error in QuickBooks:

• In your Windows system can install an outdated version of Adobe Reader.
• In your QuickBooks Desktop, Adobe Reader is not set as the default PDF viewer app.
• You didn’t install the latest version of QuickBooks Desktop in your Windows system.
• The most common cause can happen is Qbprint.qbp file is damaged or missing from the installation directory.

Fix Unable to Locate the PDF File Error in QuickBooks

The error message “You do not have a PDF viewer installed on your computer” may appear when you try to view or print a form.

Set Adobe Acrobat Reader as your default PDF viewer if you have already downloaded and installed it.

You’ll learn how to make it your default PDF viewer so you can view and print forms again.

Solution 1: Set Adobe Reader as your default program

Windows 10

1. Go to the Windows Start menu.
2. Click on the Settings icon.
3. Choose apps.
4. Choose Default apps.
5. Scroll down until you find .pdf and select its default program.
6. Select Adobe Acrobat Reader (or any other PDF viewer you have installed).
7. Select Switch anyway.

For Windows 7, 8, and 8.1

• First of all, you need to click on the Windows start menu on the desktop, or you can press the Windows key on the keyboard.
• After that, you need to choose the Control Panel and then Programs.
• After choosing the Control Panel, you need to click on the Set default programs.
• Here, you need to find Adobe Reader and select it.
• Finally, set Adobe Reader as the default program.

Solution 2: Run QuickBooks PDF and Print Repair Tool from the Tool Hub Program.

• First of all, users need to close the QuickBooks program and download the latest version of the QuickBooks tool hub program on their Windows system.
• In case the user has already installed the tool hub, then users need to open it.
• After that, users need to select the program errors from the QuickBooks tool hub.
• Now, the user can select the QuickBooks PDF & Print Repair Tool option form here.
  Note: QuickBooks Tool Hub will take around one minute to open and run.
• After completing the scan process, please check that the problem with the PDF viewer got fixed.
• Finally, retry to view, print, email, or save as a PDF from QuickBooks.

Solution 3: Rename Qbprint.qbp File

Perform the following steps if the “unable to locate the PDF file” issue persists:

1. Open Windows File Manager and click on the “Organize” option in the top left corner.
2. Choose “Folder and search options.”
3. To disable the “Show hidden files, folders, or drives” option, go to the “View” tab and uncheck it.
4. Navigate to the Program Data folder in your C Drive and open the Intuit Folder.
5. Double-click on the QuickBooks folder, then right-click on the Qbprint.qbp file to open it.
6. Select the option to change the name and add “old” instead of .qbp (Qbprint.old).
7. Save the file and check if the “unable to locate PDF viewer” error persists.

What to do if you can’t open PDF attachments from within QuickBooks, error 523:523

I’ve had some customers who were having trouble opening PDF attachments in Quickbooks. The following message will be displayed, and sometimes it will be random.

“There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (523:523).

The workaround to solve the problem is to open Adobe Reader and uncheck “Enable Protected Mode” in the Edit -> Preferences -> Protection (advanced) options.

Conclusion

AccountsPro helps the user with QuickBooks-related issues via the 24/7 QuickBooks Support Number.
Hopefully, the above solutions help you to resolve your error easily. In case you face any difficulty while resolving the error, you can reach out to AccountsPro’s toll-free number +1800-983-3087. If you are in doubt and have questions related to the content listed here, directly speak to the technical expert also by sending an Email to the AccountsPro team or can do a live chat.

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