Frequently Ask Questions

The “Unable to verify financial institution” error generally occurs when the bank number in the QBO file is not correct. QuickBooks uses this number to identify your bank and facilitate the import process. If the number is incorrect, QuickBooks will be unable to verify the financial institution. However, by making sure you have selected the correct bank or by using the Chase Web Connect option, you can easily resolve this issue and continue your data import process.

If you are unable to send emails from QuickBooks, you can try the following solutions:

• Make sure that QuickBooks isn’t running as administrator.
• Verify if your email preference is set correctly in QuickBooks.
• Set your email preference in Internet Explorer correctly.
• Test and repair your MAP132.dll by emailing a document from Microsoft Word.
• Reinstall QuickBooks using Clean Install.

To resolve the error of being unable to export to Excel from QuickBooks, you can try the following solutions:

• Make sure your version of QuickBooks is up-to-date and export a report from the Reports menu.
• Disable the Windows User Account Control Settings temporarily and restart your Windows.
• Use the right method to export Excel, such as selecting the Excel button on the report.
• Fix the Microsoft Excel on your Windows computer by repairing or reinstalling it.
• Create a dummy employee and a new QuickBooks Online account.

The QuickBooks Unable to Connect to Remote Server error might occur if you have an outdated release of Quickbooks installed in your system. To resolve this issue, you need to update the latest version of QuickBooks.

Here are the steps to add a line item to a new budget:

• First, you need to open a company menu and then select the Planning and Building option.
• Now you need to choose the budget. Press the Budget option from the given drop-down.
• Press on the Field option. Here you need to add the budget amount. Finally, the process is finished.

If you are unable to backup your company file in QuickBooks, you can try the following solutions:

• Run a thorough antivirus or anti-malware scan on your PC.
• Update QuickBooks software.
• Check the backup path and make sure it is correct.
• Check and rename the company file (.QBW).
• Repair the company file by going to the File menu, selecting Utilities, and then selecting Repair Company File.

If you encounter the error “QuickBooks has encountered a problem sending your usage data” when getting payroll updates or sending payroll data, try the following steps:

• Go to the Employees section in QuickBooks.
• Depending on your payroll service, choose either “Send usage data” or “Send payroll data“.
• If the payroll has been sent successfully, attempt to update the payroll again.
• Check the date and time on your computer and the system where the file is located.

If you are unable to print from QuickBooks Desktop, try the following solutions:

• Run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub.
• Restart and reset your temp folder permissions.
• Create a new template or form.
• Update the Print Spooler service properties.
• Make sure your computer is connected to the printer and you have the latest printer driver installed.

If you are unable to find a scanner driver in QuickBooks, you can try the following solutions:

• Open QuickBooks and go to the Company menu. Click on Documents and select Doc Center. Click on your profile and choose Select. Choose Scanner Setup Wizard under the Select Scanner window and if the Current Selection field does not show your scanner, click on Yes and then Next to download the latest scanner database.
• Switch from wireless to wired, then reinstall the scanner.
• Check the printer mapping in your printer settings.
• Verify that the scanner is TWAIN-compatible.
• Ensure that the scanner is working properly by testing it outside QuickBooks.

Let’s perform some basic troubleshooting so you can sign in to your account:

• On the Sign In page, tap the link for I forgot my user ID or Password.
• This will take you to the Get help signing in to QuickBooks window.
• From there key in your phone number or email address in the field box and click Continue.
• Choose how you want to reset your login information: Get a code emailed to you or Recover my account a different way.
• Hit the Continue button.
• If you used your email address to verify the account, you’ll receive an email with your user ID.

Here are some ways to fix the issue of QuickBooks being unable to access the company file:

• Move your company file to a new folder if the file location is the issue.
• Repair and reinstall QuickBooks if you still can’t open your company file.
• Set up Windows firewall.
• Create QuickBooks.ND file.
• Stop hosting multi-user access on every computer.

QuickBooks Error code 1603 is an installation error that occurs due to issues or damage in certain crucial Microsoft components such as .NET Framework, C++, or Microsoft MSXML. This error message shows up immediately after executing the QuickBooks installer file, indicating “Error 1603. The update installer has encountered an internal error and users are advised to repair QuickBooks.

To resolve the issue of being unable to add bank accounts in QuickBooks Desktop, you can follow these troubleshooting steps:

• Verify Bank Account Information
• Check Connectivity and Firewall Settings
• Update Bank Login Credentials
• Confirm Bank Support
• Address Security Protocol
• Update QuickBooks Desktop
• Check Bank Feeds Limitations
• Verify Bank Account Status
• Monitor Bank Server Status
• Review Bank Policy Changes

If you have tried all the above steps and still encounter the bank issues, then you can a QuickBooks expert for personalized guidance.

Here are some solutions to fix the issue of QuickBooks being unable to save as PDF:

• Change the permission of the TEMP folder.
• Run the QuickBooks PDF & Print Repair Tool.
• Restore the previous drivers for the Microsoft XPS Document Writer (if updated to Windows 10).
• Remove the logo from the invoice template.
• Check if the reconcile window appears off of the screen.