Fix QuickBooks Unable to Send Email Error – Troubleshooting Guide

If you’re having trouble sending emails from QuickBooks, it could be due to incorrect email settings, a corrupted QuickBooks installation, or configuration issues with your email provider. To resolve the problem, start by checking your email preferences in QuickBooks, confirming that your internet connection is stable, and making sure your software is updated to the latest version.

Below are discussed several error scenarios and their possible resolutions that may help to resolve your email issues. Users should check all steps for how to set up Email in QuickBooks Enterprise first.

Common Error Messages When QuickBooks Desktop fails to send emails, users may encounter various error messages, such as:

• QuickBooks is unable to send your emails.
• An error occurred while sending forms.
• Failed to connect to email server.
• Error: QuickBooks could not connect to the email server.

What is the QuickBooks Unable to Send Email Error

QuickBooks is unable to send emails error occurs when a user tries to send an email. However, it can be possible for many different reasons, for as your computer system not having a stable internet connection, shutting down your email server, and also a common you are not entering the correct or valid email ID.

Reason Behind the QuickBooks is Unable to Send Your Email

Here are some reasons why QuickBooks might not be sending emails:

1. Incorrect Email Preferences: Misconfigured email settings in QuickBooks can prevent emails from being sent.
2. Issues with Email Client Configuration: Problems with the email client, such as Microsoft Outlook or webmail services (Gmail, Yahoo, etc.), can lead to email failures.
3. Security Software Interference: Antivirus or firewall settings may block QuickBooks from accessing the internet or email servers.
4. Outdated QuickBooks Version: Running an outdated version of QuickBooks can cause compatibility issues with email clients.
5. Internet Connectivity Problems: A weak or unstable internet connection can disrupt the email-sending process.
6. User Account Control (UAC) Settings: High UAC settings in Windows can prevent QuickBooks from sending emails.
7. Damaged MAPI32.dll File: The MAPI32.dll file is crucial for email functionality in QuickBooks. If it is damaged, email sending may fail.

Take Caution Before Resolving QuickBooks Unable to Send Email

Taking preventive measures can help avoid email-sending issues in the future:

1. Regularly Update Software: Keep QuickBooks, your email client, and your operating system updated to the latest versions.
2. Monitor Internet Connectivity: Ensure a stable and strong Internet connection at all times.
3. Configure Security Software Properly: Set up your antivirus and firewall to allow QuickBooks access to the internet and email servers.
4. Regular Backups: Regularly back up your QuickBooks data to prevent data loss in case of software issues.
5. Routine Maintenance: Perform regular maintenance checks on your computer to keep it running smoothly.

Solutions to fix the email not sending error in QuickBooks Desktop

Below are some solutions that you can attempt to fix the error. Should the problem persist even after implementing these steps, feel free to reach out to our QuickBooks Error Support & Proadvisors at +1800-983-3087 for assistance, saving you both time and effort.

Solution 1: Make sure QuickBooks is not running as an Administrator

1. Closing QuickBooks Desktop is important because you cannot change the compatibility settings while it is open.
2. Searching for “QuickBooks” in the Windows Start menu will bring up the QuickBooks icon. Right-click on the icon and choose “Open file location” will open the folder where the QuickBooks Desktop is installed.
3. The QuickBooks.exe file is the executable file that starts QuickBooks. Right-clicking it and choosing the Properties option will open the Properties dialog for the file.
4. The “Compatibility” tab in the Properties dialog allows you to modify the compatibility settings for the file. Unchecking the “Run this program as an administrator” option will authorize you to operate QuickBooks as a normal user.
5. In case the Run this program as an administrator option is grayed out, then you do not have permission to modify it. Toggling the “Show settings for all users” option will make the option available.
6. When you uncheck the Run this program as administrator option, then click on “Apply” and then click “OK.” This will save the modifications to the file’s compatibility settings.
7. You can now close the properties dialog and start QuickBooks as a normal user.

Solution 2: Correct or Edit Email Preference in QuickBooks

In case you are utilizing Microsoft Outlook together with Microsoft Exchange Server, then ensure to open Microsoft Outlook and log in before you start to review the preferences configured in QuickBooks Desktop.

1. Selecting Edit > Preferences opens the QuickBooks preferences dialog.
2. The Send Forms section controls the settings for sending emails from QuickBooks.
3. The My Preferences tab allows you to customize the settings for your specific user account.
4. Selecting Outlook as the send email option tells QuickBooks to use Microsoft Outlook to send emails.
5. Clicking OK saves the changes to the preferences.

If you still see an error, toggle your preferences:

1. Go to Edit > Preferences again.
2. In the Send Forms section, select the My Preferences tab.
3. Under Send email using, select QuickBooks E-mail or Webmail.
4. Click OK.
5. Send a test email from QuickBooks.
6. In case you still see an error, repeat steps 2-5.
7. After you have successfully sent a test email, close QuickBooks and all other open programs.
8. Restart your computer.

Toggling the preferences means switching between the two options, Outlook and QuickBooks E-mail or Webmail. This can sometimes help to resolve email sending errors.

Restarting your computer is often necessary after making changes to the QuickBooks preferences. It confirms that the changes are fully involved and that QuickBooks is working correctly.

Solution 3: Check your Internet Explorer Email Preferences to resolve Email issues in QuickBooks

QuickBooks relies on Internet Explorer to operate web services in the background. It might be necessary to reset your email preferences within this browser.

To reset your email preferences in Internet Explorer:

1. Closing QuickBooks is important because you cannot change the email settings in Internet Explorer while QuickBooks is open.
2. Opening Internet Explorer will bring up the Internet Explorer window.
3. Clicking Tools > Internet Options will open the Internet Options dialog.
4. Clicking the Programs tab will bring up the Programs tab in the Internet Options dialog.
5. Clicking Set Programs will open the Set Programs dialog.
6. Clicking Set your default programs will bring up the Set your default programs dialog.
7. Choosing the email service you need to use will set that email service as the default email client in Internet Explorer.
8. Clicking Apply will save the changes to the Set your default programs dialog.
9. Clicking OK will close the Set your default programs dialog.
10. Closing Internet Explorer will close the Internet Explorer window.

Solution 4: Repair and Test MAPI32.dll

This step can cause some challenges. In case you have strong computer skills, follow the following instructions. Alternatively, in case you’re not sure, think about getting assistance from an IT expert.

A. Test the functionality of MAPI32.dll using Microsoft Word

Here is a more detailed description of each step:

1. Restarting your computer and reopening Windows will remove any temporary files that may be generating the error.
2. Opening a document in Microsoft Word will allow you to test the functionality of MAPI32.dll.
3. Clicking File > Send > Email as a PDF document will attempt to send the document as an email attachment. If no error occurs, then MAPI32.dll is working properly.
4. If an error occurs, then MAPI32.dll is not working properly. You will be required to contact the Microsoft Help and Support team to fix the error.
5. In case the error is fixed, you should email the report to your technical expert’s team so that they can be aware of the error and take action to stop it from occurring again.

B. To repair MAPI32.dll

Here is a more detailed explanation of each step:

1. Closing all open windows is important because you cannot repair MAPI32.dll while any other programs are running.
2. Pressing the Windows Start button will open the Windows Start menu.
3. Typing Computers in the search bar and pressing Enter will open the Computers window.
4. Navigating to the C:\Windows\System32 folder will open the folder containing the Fixmapi.exe file.
5. Double-clicking on the Fixmapi.exe file will start the Fixmapi utility.
6. The Fixmapi utility will scan your computer for problems with MAPI32.dll and attempt to repair them.
7. Once the Fixmapi utility is finished running, it will close automatically. You can then restart your computer.

C. The process to rename MAPI32.dll:

Here is a more detailed explanation of each step:

1. Closing all open programs is important because you cannot rename MAPI32.dll while any other programs are running.
2. Opening File Explorer will allow you to navigate to the folder containing the MAPI32.dll file.
3. Find and go to the C:\Program Files (x86)\Common Files\System\MSMAPI\1033 folder will open the folder containing the MAPI32.dll file.
4. Renaming the MAPI32.dll file to MAPI32.dll.OLD will create a backup copy of the file.
5. Restarting your computer will flush the system cache and force Windows to load the new version of the MAPI32.dll file.
6. Running the Fixmapi.exe file again will attempt to repair any remaining problems with MAPI32.dll.
7. Once the Fixmapi.exe file is finished running, restarting your computer will ensure that the new version of the MAPI32.dll file is loaded.

Solution 5: Clean and install your QuickBooks software

A. QuickBooks Desktop Email Fail To Send Office 365

Error: Can’t email from QuickBooks Pro using Outlook through Office 365

Solution: Go to Edit ->Preferences -> Send Forms; under “My preferences,” Select Webmail, put in your email and server info

Solution 6: Use QuickBooks Tool Hub

QuickBooks Tool Hub is a versatile utility that can help resolve common issues in QuickBooks, including email-sending problems:

1. Download QuickBooks Tool Hub from the Intuit website.
2. Open the downloaded file and follow the on-screen instructions to install it.
3. Launch QuickBooks Tool Hub.
4. Go to the Program Problems tab.
5. Select Quick Fix My Program and follow the prompts to complete the process.

Solution 7: Reinstall QuickBooks and Email Client

If the issue persists, reinstalling QuickBooks and your email client can resolve any underlying problems:

A. Reinstalling QuickBooks

1. Press Windows + R to open the Run dialog box.
2. Type appwiz.cpl and press Enter to open the Programs and Features window.
3. Find QuickBooks in the list of installed programs, select it, and click Uninstall.
4. Follow the on-screen instructions to complete the uninstallation.
5. Download the latest version of QuickBooks from the Intuit website and install it.

B. Reinstalling Microsoft Outlook

1. Press Windows + R to open the Run dialog box.
2. Type appwiz.cpl and press Enter to open the Programs and Features window.
3. Find Microsoft Office in the list of installed programs, select it, and click Uninstall.
4. Follow the on-screen instructions to complete the uninstallation.
5. Download and install the latest version of Microsoft Office from the official website.

Solution 8: Adjust User Account Control (UAC) Settings

High UAC settings can prevent QuickBooks from sending emails. Lower the UAC settings temporarily to see if it resolves the issue:

1. Press Windows + R to open the Run dialog box.
2. Type Control Panel and press Enter.
3. Go to User Accounts > User Accounts.
4. Click Change User Account Control settings.
5. Move the slider to Never Notify.
6. Click OK and restart your computer.

Query 1: Correct QB Email Settings to Fix Email Problems

Error: How do I set up an email

Solution: Set up QuickBooks with Gmail

1. Choose your Email Method, message open & click the Setup My Email Now button.
2. Towards the left side of the Preferences window, -> select Send Forms.
3. Choose the My Preferences button and click Add.
4. The Add Email Info window has the following options:
   • Enter your Gmail address in the Email ID field.
   • Select Gmail in the Email Provider drop-down list. Then Click/OK
5. You can use your Gmail account in the Email ID field and set it as default. Then click OK.
6. Attempt to email a transaction or report.

Query 2: QuickBooks Not Sending Email Via Gmail

Error: How to fix QuickBooks Gmail problems?

Solution: Follow the few steps to fix the problems:

1. Check the QuickBooks email options
2. Proper setup of Google Gmail in QuickBooks
3. Send an invoice via Gmail

Conclusion

All the error scenarios discussed above have possible resolutions. After following the suggested steps, if the error persists, you can report the issue to any reliable third-party support agency for assistance. AccountsPro is one such QB consulting company that hires highly experienced QuickBooks ProAdvisors who follow a streamlined approach to handle the QB errors reported by the users.

The support team caters excellent support to the QuickBooks versions: 2024, 2023, 2022, and 2021, on Windows 11, Windows 10, Windows 8, Server 2003, XP, and 2000, you are accorded complete support. The user of the Enterprise version using the business/ company mail for sending emails to clients, contact QuickBooks Enterprise Support Number. The in-house support team at Accountspro is highly prompt and responsive and has yet to disappoint any customers. Feel free to contact us 24×7.

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