Sage 50 Unable to Send Email Using Outlook: Fix Email Errors

Many individuals regularly mistake Sage 50 for Sage 50 Accounts. However, the latter is only a part of the former. Sage 50 refers to a comprehensive suite of software applications. Also, there is a case when the user tries to send invoices, and an issue arises: the Sage 50 No Default Email found error comes. Sage 50 is a business administration software suite that incorporates a range of virtual products, including Sage 50 Accounts, Sage 50 HR, Sage 50 Manufacturing, and Sage 50 Forecasting, among others. The product suite is a highly viable business administration arrangement and is currently utilized generally everywhere throughout the world. Throughout the years, it has been refined by evolving situations to serve organizations around the globe in the most ideal way. A smooth workflow with Sage software’s customer opts for SAGE 50 Cloud Hosting from AccountsPro.

Sage 50 Email Sending Error

Issue Name	Sage 50 Unable to Send Email Using Outlook
Description	Facing a problem while sending customer invoices via Email in SAGE Software, getting some Error code like communication error, default mail not set up…
Errors Messages	“Email MAPI error: An error occurred in sending the message.”, “Error 2 MAPI E FAILURE“, “Sage 50 Cannot Communicate With Your Email Program”
Applicable for Product	Sage 50 2024, Sage 50 Payroll, Peachtree, Sage Instant Payroll, Sage 50 Payroll Version 24
Reports	Customer Invoices, Daily Reports, sales reports, year-end reports, Balance Sheet reports, Bank Statements, etc.

How to Fix Sage 50 Email Problem?

Sage is a brilliant business bookkeeping device with a wide assortment of items consolidated with various functionalities as indicated by the requirements of small and medium entrepreneurs. Among numerous Sage applications, SAGE 50 is a vital one. SAGE 50 is business administration software. This SAGE item is membership-based. The item is fundamentally sold in the United States. Before, it was known as Peachtree Accounting (U.S.). SAGE 50 data arrangement was open when Accounting evacuated the U.S. feature. Also, find out the full steps to fix the SAGE 50 MAPI Error.

What are the Common Sage 50 Email Errors?

Below are the most frequently occurring email issues that we have identified:

• If you are using Sage 50 Accounts as a Windows administrator and Outlook as a user with lower access privileges, you may encounter problems communicating with Microsoft Outlook.
• If you encounter an error while sending an email, please try restarting your computer and attempting again. If the issue persists, you may need to reinstall both your Sage software and Microsoft Office.
• You may be unable to send all emails due to an error with the address xxx, resulting in an Unknown Error. To obtain additional information, please check the Windows Event Log.

Let us solve your Sage 50 email issue quickly

If you have a different Sage 50 email error. Follow the steps below:

1. Restart your computer first
2. Make sure you run both your Sage software and Outlook as an administrator. To do this, close both, then right-click each desktop icon and click Run as administrator.
3. Verify that you are using a compatible version of Microsoft Office.
4. Verify that you have installed all the updates needed for Sage 50 Accounts or Sage 50 Payroll.
5. If you are not using Microsoft Outlook, make sure your SMTP settings and webmail password are correct. Also, check that you can access your email service provider’s webmail account without being blocked.
6. You can try a standard layout if you are experiencing issues with a customized layout. If you have success with the standard layout, try editing the standard layout and recreating your changes.
7. In your software, click Help, then About. Scroll down to System Details on the right and check Microsoft Office Status. If it shows n/a, try repairing Office online. If this does not solve the problem, to establish a connection between Sage and Office software, you must first uninstall Office and then your Sage software, and then reinstall them in that order.

Causes behind Unable to send Email From Sage 50 using Outlook

If you cannot send any email from your Sage account, then there could be some reasons behind this error. Here are some potential reasons behind the inability to send emails from Sage 50.

• The latest version of Sage 50 is not installed.
• Sage 50 and the PC you are using are inconsistent with the email software.
• Your email client is not configured as the default in Windows.
• User Account Control (UAC) stops email software from communicating with Sage 50.
• There is no email client on the PC.
• The email writer was damaged.
• The configuration of the email writer has not been configured.
• Your version of Windows has expired.

7 Solutions to Fix Sage 50 Email Not Working

These are the best solutions that help you resolve the issue of Sage 50 being unable to send emails. After identifying the cause, select the solution and execute it properly. Various solutions are listed here so that they can help you solve the problem, Sage 50 email not working, yourself. See the solution below.

Solution 1: Check Default Applications in your Windows System

1. Tap on the Windows Start menu button
2. Choose Default Apps
3. Now, change your default app for an email to another email program
4. After that, again, shift the app to the default app
5. Now, check it in Sage software.

Solution 2: Ensure to run Sage 50 as an Administrator

1. To proceed, first, close the Sage 50
2. Then, proceed to the Sage icon on your desktop
3. Right-click on the Sage icon
4. Then select Run as Administrator
5. Check your email when Sage opens.

or

1. Right-click on the Sage 50 icon
2. Now select the option Properties
3. Tap on the Compatibility tab
4. Pick the checkbox that says Run program as administrator
5. Press the Apply button
6. After that, tap on the ok button
7. This opens Sage-50 and then confirms that the email is working.

Solution 3: Check and Verify Outlook’s Default Account

1. First, start the Microsoft Outlook program as an administrator
2. Tap on the File menu option
3. Also, select the Account Settings option
4. Again, tap on Account Settings
5. Check in the Type field if there is a note for the default account
6. Now, close MS Outlook
7. Check email functionality in Sage Software.

Solution 4: Disable the User Account Control

1. Press the Start menu button
2. Tap on the Search Field
3. Then type UAC (User Account Control)
4. Select the option, switch User Account Control Settings
5. You have to drag the slider to the Never Notify option
6. Then, press the OK button to save the changes
7. If a pop-up asks, Do you want to allow this app to edit your advice?
8. Click on the Yes button to continue
9. Restart the system for the changes to be saved and take effect.

Solution 5: Set Your Email as the Default Program in Windows

1. First, shut down the Sage 50 software
2. Now, you need to set the Windows default email client
3. Click More Info to check the instructions for each Windows version
4. Then, open Sage 50 and check that the email can be done easily.

Solution 6: Update the Windows system

1. Go to the Windows settings
2. Then, proceed to update and check for updates
3. Then download the update
4. When the download is finished, install the update
5. Now, restart the computer.

Solution 7: Install the recent Sage 50 service release or Sage 50 product update

1. Open the Sage 50 Program as an Administrator
2. Then tap on the Services option
3. Further, tap on the Check for Updates option
4. Press on Check Now
5. Then choose the Download Sage 50
6. When done, tap on the OK button and then close the Sage 50 software
7. When you relaunch Sage 50, the installer for the service release opens to install the update.
8. If you see a Windows security warning on your screen, tap the Yes button.
9. Now, it installs the update and then confirms the problem by sending an email.

Query 1: Sage 50 Generic Com Error when not Sending Email

With the help of Sage Accounts, you can forward reports & outlines by email through webmail or Microsoft Outlook. You can send reports and enter an email address as the reason for making the report, for example, while informing an unpredictable response accomplice. Then again, you can set up records to send normally to pre-set email addresses or email addresses from your Sage Accounts data.

Checking Sage 50 Email Set UP

To send records by email, you should first work on the SAGE 50 Email Setup. You need to do the following:

• Configure your default email settings
• Add the email settings to the document

If facing an issue while configuring mail setup for SAGE 50, you can dial the SAGE 50 Support Phone number to get it done by experts.

How to Fix Sage 50 Generic Com Error when Email Not Working?

On the off chance that you utilize any of the following to send and get your messages, you can go straight to the Steps tab while doing SAGE 50 Email Setup.

• Microsoft Outlook
• Gmail
• Windows Live Hotmail
• Yahoo! Mail
• Yahoo Plus! Mail
• AOL
• Company Mail

In case you’re not utilizing one of the alternatives listed above, before you can design the settings in Sage Accounts, you should first check and make a note of the Simple Mail Transfer Protocol (SMTP) settings for your email provider. Get details for troubleshooting the Sage 50 won’t Email Invoices issue.

Sage-50 is not email programming. In this manner, it needs assistance from other email customers, and quite possibly, you may encounter the Sage 50 Email Send Error. Sage 50 Email Send Error is a circumstance when you may be Unable to Send Mail in Sage 50. On the off chance that you affirm that you have introduced the right email customer, yet at the same time are not able to email, you can do the following:

• Confirm that your email customer is set up as the default email program on your PC.
• Mistake: “Email MAPI blunder: A mistake happened in sending the message.”
• Go to Control Panel, Default Programs, Set your default programs, select your email customer, and click Choose defaults for this program. Ensure the check box for Send Mail is checked under MAPI.
• If, despite everything, it neglects to email, finish off Sage 50 and Outlook. Go to Control Panel, Programs, and Features. Select Sage 50 Accounting and Snap Change. Tap on OK when the message “you right now have Sage 50 installed…” flies up. Pick Add/Remove Program Components and snap Next. Uncheck the Add-in for Microsoft Outlook and tap on Next. Rehash a similar strategy and re-include the check mark for the Add-in for Microsoft Outlook to have the add-on reinstalled. At that point, email the exchange from Sage 50.
• If regardless, it comes up short, you may need to uninstall and reinstall your email software. On the off chance that you have to take this course, kindly reinforce your email message first.

Query 2: Sage 50 is unable to send email via Outlook

When someone tries to email a client from Outlook, but it doesn’t work, they may be told by the tool that there is an error with the system. They might get an error that can happen when trying to send important emails from Outlook. This error could include a problem with the wallet in their system, known as Sage-50. When using Outlook 2016 on Windows, users will get an error message when using Sage 50.

There are a few different causes of the Sage 50 email Error when using Outlook 365. The most common cause is an issue with your email account. Here is the list of the Causes behind Sage 50 errors using Outlook 365.

• Windows Software systems are not working properly.
• A faulty and incomplete email setting resulted in an error.
• “Sage 50 as a User” is incompatible with “Run as an Administrator”.
• The user may have multiple versions of Outlook installed at once.
• If you’re using Sage 2016 or an earlier version of Sage with Outlook 2016.

Fix Unable to Send Email From Sage 50 Via Outlook

These are the best resolutions that assist you in fixing the issue of being Unable to email from Sage 50. After recognizing the causes, pick the solutions accordingly and do it correctly. Various solutions are listed here so that they can help you solve the problem yourself.

Step 1: Inspect default applications in your Windows system:

• Proceed to Windows Settings by clicking on the Start menu and choosing Settings.
• Go to the Apps or Apps & Features section.
• Check if the default applications for suitable file types or protocols (such as email or PDF) are accurately set. Adjust them if required.

Step 2: Run Sage 50 as an Administrator:

• Right-click on the Sage 50 shortcut icon or executable file.
• Choose “Run as administrator” from the context menu.
• This ensures that Sage 50 has the required administrative rights to work correctly.

Step 3: Check and verify Outlook’s default account:

• Open Microsoft Outlook.
• Go to the File tab and choose Options.
• In the Options window, tap on the “General” or “Advanced” tab.
• Confirm that the valid email account is set as a separate account for sending emails.

Step 4: Disable User Account Control (UAC):

• Open the Control Panel in Windows.
• Search for “User Account Control” or navigate to “User Accounts” and then “User Account Control Settings.”
• Drag the slider to the bottom level or choose “Never notify”.
• Tap OK and restart your computer for the changes to take effect.

Step 5: Set up or establish your email as the default program in Windows:

• Open the Windows Settings by clicking on the Start menu and selecting Settings.
• Go to the Apps or Apps & Features section.
• Scroll down and click on “Default apps”.
• Under the “Email” section, choose your preferred email program as the default.

Step 6: Update the Windows system:

• Proceed to Windows Settings by clicking on the Start menu and choosing Settings.
• Navigate to the “Update & Security” section.
• Tap on “Check for updates” and install any available updates for your system.

Step 7: Install the latest Sage 50 service release or product update.

Visit the Sage 50 website or use the Sage 50 Auto Update feature to download and install the latest service release or product update.

Step 8: Check and verify the default account in Outlook:

• Open Microsoft Outlook.
• Go to the File tab and choose Options.
• In the Options window, tap on the “General” or “Advanced” tab.
• Make sure the correct email account is set as the default account for sending emails.

Step 9: Run Microsoft Outlook as an Administrator:

• Right-click the Microsoft Outlook shortcut icon or executable file.
• Choose “Run as administrator” from the context menu.
• This confirms that Outlook has the essential administrative rights to work correctly.

Following the above steps should help resolve any issues regarding default apps and Sage 50. If the problem persists, it is suggested to contact Sage Live Chat Support for further assistance.

Query 3: Unable to send all emails. Sage 50 Email Error with the address xxx, Unknown Error.

If you see this message when sending an email in Sage 50cloud Accounts v28 using Microsoft Outlook 2010, 2013, or 2016, it’s easy to fix. Let’s take a look at what needs to be done.

Check your version of Microsoft 365

Microsoft 365 is the latest version of Microsoft Office, and it’s making improvements across its programs. Unfortunately, Microsoft Office 2010 is not compatible with your Sage 50cloud Accounts. You’ll need to upgrade to the newest available version before you can send your layout again.

If you’re using Microsoft 365 2013 or 2016, please follow the steps below to resolve the Sage 50 email error.

Download the SBDDesktop.exe.config file

• Click this button to download the SBDDesktop.exe.config file
• To save your document, click File.
• Navigate to where the SBDDesktop.exe.config file is downloaded, right-click, and click copy
• In Sage 50cloud Accounts, log in to your company, then click the Help button, and then About.
• In the Program Details section, click on the Program Directory folder name.
• File Explorer opens and shows the program’s directory folder.
• Right-click on the file in the file explorer, then click Paste to paste the downloaded file into the program’s folder.
• After you close the Explorer window, close Sage 50cloud Accounts and then open it again.
• That’s it. Now you can email new documents without errors popping up.

If the above steps fail to resolve the issue, please call us at +1-800-983-3087 for us to troubleshoot further.

Query 4: Nothing happens when a user tries to email from Sage 50 2024

These solutions are to be used when nothing happens after trying to email from Sage 50, or when you are only able to email with Outlook closed. If you’re trying to email Sage 50 and it won’t open or send, use the following solutions.

Step 1: First, Close Microsoft Outlook

1. Close Outlook
2. Try sending an email from Sage 50 when Outlook closes.
3. If you’re still not able to email with a closed Outlook, continue to step 2.

Step 2: Install Update or Reinstall Sage 50 Email Writer

1. In Sage 50, select Services and then Check for Updates from the top menu.
2. Close the program for any updates to install.
3. Allow Windows Updates to apply after restarting the computer.
4. Now, verify that you can email from Sage 50.

If you are still unable to email after confirming Sage 50 and Windows are up to date, remove and reinstall the Sage 50 Email Writer.

Solutions for Unable to Send Emails from Sage 50 Accounts, Sage 50 Payroll, or Sage 200

If you use Gmail, Yahoo, or AOL
If you use Gmail, Yahoo, or AOL as your mail provider, see their dedicated guide.

When using Gmail
As a workaround, you can set an App Password. You are then required to use a password within Email Defaults.
You should contact your IT administrator or refer to Gmail Support for further advice.

When using Yahoo
As a workaround, you need to generate an app password.
You should contact your IT administrator or refer to Yahoo Support for more advice.

When using AOL
As a workaround, you need to generate an app password.
You should contact your IT administrator or refer to AOL Support for more advice.

If you use Microsoft Exchange Online
As a workaround, you can change the default email program to use Microsoft Office.
If you prefer to use webmail instead of Outlook integration, you can export the layouts to PDF and attach them to an email in your favorite mail client.

Conclusion – Fixing Email Sending Issues from Sage 50

When Sage 50 fails to send emails, whether invoices, reports, or payslips, it’s commonly due to MAPI or Outlook integration problems. This usually results from incorrect default email settings, missing add-ins, conflicting Outlook versions, or permission discrepancies when running Sage and Outlook under different access levels.

To resolve the issue, ensure Outlook is installed and set as your default email program, reinstall the Sage Outlook add-in, and always run both Sage and Outlook with the same user permissions. For fast, reliable fixes, the AccountsPro Sage support team can remotely configure your settings and restore email functionality securely.

Frequently Asked Questions