Sage Printer Not Activated

SAGE Printer Not Activated Error Code -20 ,Error Code -30

Step by Step Process to Fix Printer Inactive Problem

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Sage Printer Inactive Error Codes 20 & 30


Issue Name : Printer not Activated
Applicable for Product: Sage 50,SAGE 100, SAGE 300 , SAGE ERP, SAGE CRM, SAGE Canada, SAGE UK Version
Description : When try to Print invoice or documents Error Occurred, Sending Forms
Errors Messages : "Printer not activated error code -30" , "Printer not activated, Code -20"
Reports : NA

Printer not Activated Error Code 30


Sage printer inactive error code 30 indicates when the user is attempting to email, or print forms and reports the error message is displayed. During the error scenario the Sage 50 US edition closes while the user tries to emails or prints forms and reports. It gives an error message: “Printer not activated error 30”.
This Sage printer error restricts the user to generate invoices and submit them from QuickBooks Pro 2015 version on Windows 8.1. When attempting to submit an invoice, displays an error: "Your forms were not sent because QuickBooks could not create the necessary PDF files."

Reasons for the Occurrence of the Error

  • • User Account Control (UAC) enabled
  • • Incompatibility of the email program
  • • Damaged Windows Profile
  • • Installation of the Microsoft updates need to be done
  • • Damaged E-mail Writer
  • • The customized forms are damaged
  • • Attempting to use Sage 50 E-mail writer as a printer
  • • Settings on Sage 50 E-mail Writer are improper
  • • Printer driver clash
  • Recommended Solutions for the Error Causes

    #1. Damaged customized forms

    • • Attempt to e-mail or print using a standard form or a Standard Report (e.g. Balance Sheet)
    • • If the error occurs as the Print or Email option is clicked, skip to the next section
    • • If able to select the standard form, and the form prints or emails successfully

    #2. Using the Sage E-mail writer as default printer option

    • • Close Sage 50 US edition
    • • Click Start -> click Devices & Printers
    • • Verify that Sage E-mail Writer is not set as the default printer
    • • While printing, do not select Sage E-mail Writer as the printer
    There are resolution steps for the other causes of the error. Follow the suggested steps accordingly to resolve the issue successfully. You can also contact Sage 50 Customer Support for fetching expert assistance.

    Printer not Activated Error Code -20

    The Sage Printer Inactive error code 20 indicates the occurrence of the error while selecting print, screen, publish options from the Report Layout, or email. The reasons for the occurrence of the error code are as follows:
    • User Account Control is blocking Sage 50 from printing.
    • Wrong Amyuni Document Converter being used.

    How to Fix Error Code -30

    #1. User Account Control is blocking Sage 50 E-mail Writer

    • • Right-click on the Sage 50 icon and select Run as or Run as Administrator
    • • You should now be able to print

    #2. Implementation of wrong Amyuni Document Converter

    • • Close the Sage 50 software
    • • Go to Control Panel, Devices and Printers
    • • Click the Sage 50 E-mail Writer -> select Printer Properties
    • • Click the Advanced tab -> select the Amyuni Document Converter 450 driver -> Click OK.
    • • Open Sage 50 and verify you can now print to PDF

    Help & Technical Support SAGE Printer Problems & Issues

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