Fix Sage 50 Email MAPI Return Error Code 2, 21, and 26

You may encounter the error message “Email MAPI error: An error occurred in sending the message. The report could not be sent, please check your email program. The error code reported was 2,” or see codes like “MAPI result code 21” or “Return Code 26” while trying to send emails from Sage 50 Accounting. This typically happens due to issues with your email setup, such as duplicate profiles in your Outlook address book, which can interfere with Sage 50’s ability to send messages properly.

To resolve this, you must check your email program settings and remove any duplicate profiles or make necessary adjustments to ensure smooth communication between Sage 50 and your email client.

Sage 50 Email MAPI Error: An Error Occurred In Sending The Message.

Issue Name:	SAGE 50 email MAPI Error During Emailing
Applicable for Product:	Peachtree, SAGE 300, Sage Contractor 100, Sage 50, Sage 50 Accounts, Sage Line 50, Sage 50 Premium, Sage 50 Canada, SAGE 100, SAGE ACT
Error Description:	Error Messages:
Errors Messages:	“Email MAPI error: An error occurred in sending the message. “Error 2 MAPI_E_FAILURE” when trying to email
Reports:	Not Applicable

What is the MAPI Email Error in Sage 50/Peachtree?

Sending invoices through Email is one of the regular operations in any organization. Sage 50 provides us with the ease of managing accounts with time-consuming and enhanced options. We can’t say any software is completely error-free.

Hence, when using Sage for accessing emails and sending estimates and transactions, sometimes users may face a Sage 50 Email MAPI error. It blocks the active window and fails to send emails. This annoying Email MAPI error is due to the incorrect configuration of Outlook, damaged and corrupted files, and more. Let’s explore in-depth the issue and the troubleshooting methods for fixing it.

Why does MAPI Error Occur in Sage 50?

Sage 50 Email MAPI is also known as the Sage 50 invoice error. It is an unexpected error message that often occurs when sending an email address. It creates a barrier to sending invoices through email in Sage 50. There are many reasons behind this frustrating issue, like corrupted important files or more. The below post is rounded up with causes and efficient solutions to fix the Sage 50 email MAPI error.

Though the benefits are many, you may come across certain technical issues while working with Sage 50, which is a very common phenomenon. One example of such an error is the Emailing MAPI error in Sage 50. Also, the MAPI error is the cause behind the Sage 50 Email Invoice Not Working issue.

Sage 50 accounting software has ensured accurate and consistent data processing in organizations. No matter what niche your business operates in, the accounting functions are commonly carried out to manage financial transactions and the proper maintenance of the balance sheet.

For more details on the error and its surrounding aspects, you can connect with the AccountsPro Sage Support team, who are expert in handling various Sage 50 technical problems.

Major causes of the occurrence of Sage 50 Email MAPI Error

The causes of the error include:

• You may have multiple Outlook versions installed on your system
• Your Outlook may be set to run as Administrator, whereas Sage 50 may be set as a User. This leads to a conflict between the two settings
• Improper email settings could be one reason.
• This may be due to the old version of the software and application.
• Attack the virus on your system.
• Improper shutdown of the system.
• Missing the default programs and multiple software installations on your system could be one reason.

Even users can check Why Sage 50 is Unable to Send Emails to find out the root causes of such problems. The error message is displayed while you try to email an invoice.

How to Fix Sage 50 Email MAPI Error With Return Codes?

If you are having a problem sending or receiving emails in Sage 50, then you might be facing the MAPI error. Here we will guide you on how to fix the Sage 50 Email MAPI Error.

Solution 1: Ensure Windows is updated

1. Choose Windows Start
2. Select Control Panel
3. Click Windows Update
4. Check for updates
5. You can directly navigate to the Microsoft Update website and get the latest updates from there

Solution 2: Make the settings default

1. Sign in as an administrator
2. Go to Windows Start
3. Choose Control Panel
4. Select Default Programs
5. Click Set your default programs
6. Also, choose your desired default e-mail program from the list on the left pane
7. Choose Set this program as default
8. Click OK
9. Choose Set program access and computer defaults
10. Click Custom and get the list through the down arrow on the right pane
11. You will get a Choose a default e-mail program option
12. Select the suitable program from there
13. Restart the email software program
14. Restart Sage 50
15. Verify that the email address is used
16. Email the required transaction using the software

Also, get in touch with the Sage Chat Support Live team if you are going to change the Email program in Sage 50 to avoid any issues.

Solution 3: Make sure the Add-in for Outlook is fully installed on your Sage 50

1. Close Sage 50 software
2. Shut down Outlook
3. Reinstall the Sage 50 software
4. You will get a message saying “You currently have Sage 50 installed …”
5. Click OK when the message is prompted
6. Select Add/Remove Program Components
7. Click Next
8. Clear the Add-in for Microsoft Outlook checkbox
9. Click Next
10. Repeat the process, but this time tick the Add-in for Microsoft Outlook checkbox to get the feature enabled on the reinstalled version
11. Now, email the required transaction using the software

Solution 4: Run Sage as Administrator

If you want to access Outlook through an application, then both of the applications must be in the same context. Follow the steps below to run Sage 50 as an Administrator:

1. Explore the Sage 50 Accounting program icon on your desktop, and give a right-click on it
2. Choose the Properties option
3. Click on the Compatibility button
4. After this, place a checkmark in the field for Run this program as administrator
5. Hit on OK button

Solution 5: Use Windows to send a file

1. Right-click on the desktop
2. Select Create New
3. Choose Text Document
4. Right-click on the new document that opens
5. Choose to send it to
6. Select Mail Recipient

Solution 6: Verify Outlook account is set or not

Firstly, check the instructions below:

1. Make sure you have installed an email application that is accurately set up with the email address
2. It should be a MAPI-compliant email program
3. Make sure it is set as the default email program in the system
4. Check if you have Sage 50 2024 or an advanced version. These updated versions do not require the use of Mozilla Thunderbird, Microsoft Outlook, or other MAPI-compliant applications.

After this, follow the pointers below:

1. Write the vendor or customer email address in the vendor record in the address option
2. Explore the transaction hit on the Email icon that appears on the top right, or the invoice, or the File
3. Afterward, choose the Email option
4. Check the information and then hit Send
5. If prompted, choose the Allow option

List of MAPI Error Warnings in Sage 50

MAPI ERROR CODE	MAPI EMAIL WARNING	MAPI EMAIL ISSUES
MAPI ERROR OUTLOOK	MAPI ERROR LOGIN FAILURE	MAPI UNSPECIFIED ERROR
MAPI ERROR CODE 28	MAPI ERROR GETTING RULES	VB6 MAPI ERROR 32002
MAPI ERROR OUTLOOK 365	MAPI ERROR GENERAL MAPI FAILURE 2	MAPI ERROR WITH CODE 3
MAPI ERROR 0X1C	GETNAMESPACE( MAPI ) ERROR	MAPI ERROR 0X1A
MAPI ERROR 0X3	GETNAMESPACE( MAPI ) ERROR 13	OUTLOOK MAPI ERROR 00004C2
MAPI ERROR ATTACHING WORD DOCUMENT	MAPI ERROR IMPORTING CONTACTS	MAPI ERROR 1429
MAPI ERROR AFTER WINDOWS 10 UPDATE	MAPI ERROR INVALID SESSION	MAPI ERROR 11
INTERNAL MAPI ERROR: AN INVALID PARAMETER WAS PASSED	MAPI INITIALIZATION ERROR	MAPI 1.0 ERROR
MAPI ERROR CODE AT LINE 921	MAPI 1.0 ERROR IN OUTLOOK	MAPI ERROR 23
OUTLOOK MAPI ERROR APLZOD.DLL	MAPI LOGON ERROR 1144	MAPI ERROR 28
MAPI HTTP AUTHN ERROR	MAPI ERROR MAIL MERGE	MAPI ERROR 26
AN UNEXPECTED MAPI ERROR OCCURRED	EXTENDED MAPI ERROR. MAPIINITIALIZE FAILED	MAPI ERROR 25
MAPI ERROR CODE 2	MAPI ERROR (26) NOT SUPPORTED	ERROR 2 MAPI_E_FAILURE
MAPI ERROR CODE 26	CONTENTINDEXERRORMESSAGE MAPI NETWORK ERROR OCCURRED FOR THE DATABASE	MAPI ERROR 2 WINDOWS 10
MAPI ERROR CODE 11	MAPI RESOLVES NAME ERROR	MAPI ERROR 32002
MAPI ERROR CODE 1	MAPI PROXY ERROR CONNECTING TO TRAY	MAPI ERROR CODE 3
MAPI ERROR CODE 21	PROCALL MAPI ERROR	MAPI 4C2 ERROR
MAPI ERROR FOR MAILBOX DATABASE	MAPI RETURNED An ERROR CODE FAILURE	MAPI 1.0 ERROR 4C2
MAPI 32 DLL-ERROR	MAPI RETURNED ERROR CODE 26	OUTLOOK MAPI ERROR 4C2
OUTLOOK MAPI ERROR GWMSP1.DLL	MAPI RUNTIME ERROR	APPLICATION.GETNAMESPACE( MAPI ) ERROR 438
ERROR MAPI_E_LOGON_FAILED	MAPI ERROR 1: USER CANCELLED REQUEST	MAPI ERROR 88
ERROR MAPI_E_FAILONEPROVIDER	CREATE OBJECT( MAPI.SESSION ) ERROR 429	MAPI ERROR 9646
MAPI_E_EXTENDED_ERROR	MAPI_E_NETWORK_ERROR	MAPI ERROR THUNDERBIRD
MAPI_E_NETWORK_ERROR OUTLOOK	MAPI ERROR WHEN TRYING TO EMAIL FROM WORD	MAPI ERROR FOR MAILBOX DATABASE TEST-EXCHANGE SEARCH

Common solutions to fix Sage 50 Email MAPI Error 2, 21, or 26

Just follow the steps below to resolve the Sage 50 email MAPI error.

Step 1: MS Outlook 64-bit

Microsoft Outlook must be 64-bit. A lower version will not be compatible.

1. Your Sage 50 is not friendly with Microsoft Outlook 64-bit.
2. Uninstall Microsoft Outlook 64-bit.
3. Download Microsoft Outlook 32-bit.
4. Install Microsoft Outlook 32-bit.
5. Try sending a default email to check if the issue is resolved. If you can’t solve this issue with this solution, move on to another solution.

Step 2: Reviewing Microsoft Outlook for Any Issues

1. Move to your MS Outlook and choose From from the drop-down menu, Outlook Diagnostic.
2. Establish Outlook Diagnostic and run it.
3. It will discover and resolve any mistakes in MS Outlook.
4. Try sending a default email to check if the issue is resolved. If you can’t solve this issue with this solution, move on to another solution.

Step 3: Installing Microsoft Windows Update

1. Visit the Windows Control Panel.
2. Review for any pending Windows Updates.
3. If you get any pending Windows Updates, permit them to update.
4. Stay until Windows Update is installed.
5. Try sending a default email to check if the issue is resolved. If you can’t solve this issue with this solution, move on to another solution.

Step 4: When Your Printer Won’t Update

1. First, go to your default Printer’s Settings and tap on the help
2. From there, choose Run Diagnosis.
3. You’ll see any pending settings that haven’t been updated.
4. Update all the settings one by one.
5. Try sending a default email to review if the error is resolved.

Error: “MAPI result code 21.”

“MAPI result code 21” occurs when Email or Outlook cannot send an email in Sage 50 Accounting.

Cause: Duplicate profiles in the address book in Outlook.

Solutions:

• Open the Outlook address book.
• Check for duplicate contacts and remove one.
• Send the email again.

Conclusion – Fixing MAPI Email Errors in Sage

MAPI (Messaging Application Programming Interface) errors in Sage prevent you from sending emails directly from the software, such as invoices, reports, or statements, due to issues with Outlook integration, missing MAPI components, or registry misconfigurations. To resolve this, ensure Microsoft Outlook is the default mail client, repair its installation, and check that Sage is compatible with your Outlook version. If issues persist, turning to certified experts like AccountsPro ensures a quick, reliable fix without disrupting your workflow.

Frequently Asked Questions