Resolving Sage 50 Not Responding, Stopped Working or Opening Issues

When users use Sage 50 2024 or a lower version on Windows, sometimes it suddenly freezes or stops responding, and becomes unresponsive to the input devices connected to it. It is a general problem seen in the accounting software installed in Windows 10 or 11, where the performance decreases. It can be caused by different bugs in the System, hardware devices, or low memory issues.

The article below will discuss adequate information related to resolving the Windows 10 Sage Compatibility issues and related problems. The Sage 50 Not Responding issue comes when logging in, after login, during backup, during the purge, or even sometimes Sage 50 Keeps Not Responding for a longer time. The AccountsPro team describes all possible solutions to, Sage 50 Stop Responding After Windows Update issue.

Quick steps if Sage 50 Is Not Responding

If Sage 50 freezes or won’t respond, don’t worry—there are a few simple steps you can try:

• Restart your computer – Sometimes, a quick reboot fixes the issue.
• Run Sage 50 as an administrator – Right-click the Sage 50 icon and choose Run as administrator.
• Check for updates – Make sure you’re using the latest version of Sage 50.
• Review your antivirus settings – Your security software might be blocking Sage 50. Add it to the “allowed” or “exceptions” list.

Still having trouble? You might need to reinstall Sage 50 or reach out to Sage support for expert help.

Sage 50 Not Responding When Logging In

The Sage 50 program may not respond or show no activity when logging in due to compatibility issues with the OS or antivirus software, or due to corrupt files. Solutions include updating software, disabling antivirus temporarily, repairing or reinstalling the program, or seeking support from Sage.

Reasons for inactivity of the Sage 50 program when logging in

• When compatibility mode with Windows XP is enabled, Sage 50 stops interacting with Windows.
• This program cannot be opened because the computer does not have enough RAM or is out of it.
• Local programs are not responding quickly enough due to slow network or server response.
• There is a message like this during the backup process. When the program is busy with its processes, it does not interest Windows in the way that Windows would like. Hence, Windows adds a few additional words, “not responding“.

Solution to Fix Sage 50 program is not responding, or nothing happens

There are five ways you can fix an error message stating Sage 50 isn’t responding, or Sage 50 isn’t working.

Solution 1: Check that the icon you are using is the right one

To ensure you are using the correct desktop shortcut and launching the most recent version of Sage 50, please follow these steps:

1. Look for the desktop shortcut icon for Sage 50 on your computer screen. The shortcut usually has the Sage 50 logo or name.
2. Right-click on the Sage 50 desktop shortcut icon and select “Properties” from the context menu.
3. In the Properties window, navigate to the “Shortcut” tab. Look for the “Target” field, which displays the path or location of the executable file that the shortcut points to.
4. Confirm that the target path points to the executable file of the most recent version of Sage 50. If you have multiple versions installed, make sure the target path corresponds to the latest version.
5. If you have a Sage 50 shortcut on your Taskbar, ensure that it is also updated to reflect the most recent version. To replace the old shortcut, right-click on it, choose “Unpin from Taskbar,” and then find the updated shortcut in the Start menu or desktop and pin it to the Taskbar.
6. Double-click on the verified and up-to-date desktop shortcut for Sage 50 to launch the software. Alternatively, you can also click on the Taskbar shortcut if you have replaced it with the most recent version.

Solution 2: Disable compatibility mode with Windows XP

To disable the compatibility mode for Sage 50, please follow these steps:

1. Locate the Sage 50 icon on your computer desktop.
2. Right-click on the Sage 50 icon and choose “Properties” from the menu that appears.
3. The Properties window will open. Look for the tab labeled “Compatibility” and click on it.
4. Within the Compatibility tab, you will see a section with the option “Run this program in compatibility mode.” Uncheck the checkbox next to this option to disable compatibility mode.
5. After unchecking the compatibility mode option, click on the “OK” button or a similar option in the Properties window to save the changes.

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Solution 3: Run the Program as an Administrator

To run Sage 50 as an administrator and resolve the “Not Responding” message, please follow these steps:

1. Locate the Sage 50 icon on your computer desktop.
2. Right-click on the Sage 50 icon and choose “Properties” from the menu that appears.
3. The Properties window will open. Look for the tab labeled “Compatibility” and click on it.
4. Within the Compatibility tab, you will see a section with the option “Run this program as an administrator.” Check the checkbox next to this option to run Sage 50 with administrative privileges.
5. After checking the “Run this program as an administrator” option, click on the “OK” button or a similar option in the Properties window to save the changes.
6. Double-click on the Sage 50 icon to launch the software with administrative rights.
7. Use Sage 50 as you normally would and monitor if you still receive the “Not Responding” message. Running the software as an administrator may help resolve this issue.

Solution 4: You may need to reboot your computer if the .SAI file is stored locally and/or shared with other users.

If you suspect a network issue with Sage 50, follow these steps to troubleshoot and resolve the problem:

Step 1: Copy the data locally and perform a backup:

• Go to the “File” menu in Sage 50.
• Select “Save a Copy” to save a local copy of your data.
• Perform a backup of the local copy to ensure data security.

Step 2: Check the speed of the file copy:

• While copying the data locally, observe the speed of the process.
• If the copy is very slow, it could indicate an issue with the server or network.

Step 3: Verify the file size:

• Check the size of the Sage 50 data file.
• If the file size is unusually large, it may suggest a problem with the server or network.

Step 4: Reboot the server:

• Ensure that all users have logged out of Sage 50 and any related applications.
• Reboot the server to refresh its network connections and resolve any potential issues.

Step 5: Reboot the router or switch:

• If the issue persists and you suspect a network problem, reboot the network equipment, such as the router or switch.
• Ensure all users are aware and have saved their work before restarting the equipment.

Solution 5: Restart the Connection Manager service

To restart the Sage 50 Database Connection Manager using the Services.msc window, please follow these steps:

• Click on the Windows Start button located at the bottom left corner of your screen.
• In the “Search programs and files” field, type ‘Services.msc’ and press Enter.
• In the Services.msc window, locate the Sage 50 Database Connection Manager.
• Right-click on the Sage 50 Database Connection Manager.
• Select “Restart” from the context menu.

Don’t let Sage 50 disruptions slow you down! If you’re facing the “Sage 50 Not Responding on Windows” issue, it’s time to take action. Explore our comprehensive guide to identify the root cause and implement step-by-step solutions today.

Sage 50 has stopped working

Your Sage 50 Accounting software has stopped working. The program generally fails to open while trying the latest release, in which case, some problems need to be resolved. The software needs to be closed now until this is completed.

Causes when Sage 50 Accounting is Not Working

There are several different reasons why Sage 50 may not respond to errors. Take a look at an exhaustive list of situations that can trigger non-responding issues.

1. Some of the processes running on PCs present issues
2. If the Microsoft .NET install is corrupted
3. When the network drive gets disconnected
4. Pervasive is not activated
5. If the user hasn’t configured an edition of the Pervasive application

Steps to Fix Sage 50 that Has Stopped Working

Our Sage 50 Technical Support Team has offered various solutions that you can seek help with when you’re struggling with your issue. We need some time to investigate your issue, so please be patient and understand we are doing what’s best for you.

1. Update your Sage software with the Latest Version.
2. To ensure compatibility with various devices and browsers, we recommend changing your Compatibility settings.
3. The Sage 50-U.S. Edition is run as Administrator
4. Reboot your PC and try to open the program again
5. Force the Splash Screen to Open
6. Microsoft provides both an automatic and manual update process for the Microsoft .NET Framework.
7. Network Drive shares files with computers on your local network and is mapped to a unique IP address, rather than the computer name.
8. There are many different language settings that you can use when using this service.

Sage 50 Backup Unresponsive/ Not Responding

If you can’t log into Sage 50, it can be frustrating. If you encounter an error message like “Sage not started,” it will hinder access to the software, or it may crash. If you don’t do anything, it can lead to the loss of resources and a waste of time.

Reason For the Error “Backup Not Responding” Issue in Sage 50 2024

To apply the correct solution method, you must first understand the root cause of the error. Once you understand the exact reason, you can easily apply it.

• In Sage Accounting Software, if you have a too large SAJ Folder, you may encounter a backup error.
• There can be storage inflation on a large scale in the SAJ Folder due to the storage of various older backfiles. This can also result in the same error.

If you are searching for a solution to a problem, we can help you solve the problem easily. Sage 50 Backup not working error message in Sage 50. Follow our below-mentioned resolution steps below and get your problem resolved right away.

Solutions for the backup file not opening in Sage 50 2024

1. First, Close Sage 50.
2. Navigate to the location of your data file in Windows Explorer.
3. Find the ‘.SAJ’ folder and double-click to open its contents.
4. If there are backups that exist (.cab files), move them to a different location outside the .SAJ folder.
5. Now, simply check inside the MySQL folder to see if there is a backup.
6. Now, try to back up the company file again.
7. Also, fix the Sage 50 Unable to open company file error

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Query 1: If Sage can’t save a backup, or Sage 50 freezes when creating a backup

Some related errors that users may face:

• The size of my backup file is too big; I can’t save a backup
• Sage 50 becomes unresponsive when creating a backup
• Sage 50 freezes when creating a backup
• The backup process is taking too long
• Why is the size of my backup file too big? (eg, they double in size up to 2 GB)
• I have some problems restoring my backups, not enough space, or it takes too much time to restore or save the backup
• Error: “cannot verify the integrity of the backup”
• The size of my backup doubles every time I back up my company data
• Every time I backup my company data, the .cab file is twice the size it was since the last backup
• Sage 50 not responding, or Backup freezes

Reasons for Sage 50 Backup Not Working or Sage 50 freezes when creating a backup

Reasons for saving backup or other files inside the company’s SAJ folder

• There are damaged or wrong files in your company data folder
• There are erroneous folders in your company data folder
• User Account Control Settings
• Incorrect sharing permissions
• Large Attachments Folder

Solution Steps for Sage 50 freeze when creating a new backup

Option A:

1. Uncheck the box “Run this program in compatibility mode for” in the Compatibility tab
2. Create a new folder named “Backup”, if one does not already exist.
3. Cleanup the rest of the computer of these large backup files(TEMP folder, .CAB files)
4. Be aware that if you restore any backup files that have .CAB files within the SAJ folder

Option B: High CPU but low disk usage when creating a backup in 2017.x

Warning: Modifying the Windows registry without knowledge or expertise can cause computer damage. Seek a computer professional. Please contact the support team, as they will assist with the investigation and escalate the query on your behalf.

Query 2: Sage 50 does not respond or close the program when the user tries to email a Form

The Sage 50-US version becomes unresponsive, does not respond, locks up, or crashes when a user tries to use e-mail forms. Always back up your data before moving with advanced solutions.

1. Reinstall Sage 50 E-mail Writer
   • Delete the E-Mail Writer and repair Sage 50—U.S. Edition
   • Delete the E-Mail Writer and reinstall it manually
2. Reassign the Printer Port
3. Print Spooler is damaged
4. Note: If you receive an Error 1053 or a Spooler SubSystem App, you will need to contact your IT Professional to correct any Windows issues.
5. Disable or Change the Windows Aero Theme on Windows 7
6. Delete the damaged form (.frm) file and recreate it, or restore custom forms from a backup

Sage 50 Running So Slow

My Sage 50 system seems to be runnily slowly. Why?

Unfortunately, there is no quick and easy answer for this one. It’s a question that the Sage 50 Consultant Support team gets asked a lot by customers with a desire for help to fix the issue quickly. Email support can’t always be fixed quickly, and you may have to go through troubleshooting steps before getting any results.

Steps to Fix Peachtree/Sage 50 Running So Slow

1. Run Sage 50 as an Administrator
2. You will need to run Malwarebytes and AdwCleaner to clean the system
3. Reboot the Computer
4. Clean Windows Temp Folder
5. Verify User Preferences
6. Open Sample Company
7. CPU and Physical Memory Usage
8. Enhance the Memory Buffer Size of the Connection Manager
9. Clear Data
10. Posting Transactions Takes A Very Long Time

Sage timeslips Not Responding

Timeslips appear to freeze, or the user gets the Not Responding message when opening it in Windows.

The cause of Sage timeslips Not Working

• Outlook problems can happen when users do not properly configure their preferences on their machines.
• This problem can be caused by the linked accounting program not responding properly
• With multiple instances of Timeslips attempting to start, you might encounter errors like this

Resolution for Sage Timeslips won’t respond

When Timeslips starts, it will try to connect with Outlook. That’ll go fine for a moment, but then Outlook can significantly slow Timeslips down and not allow entry into the program. To fix this issue, follow these instructions:

1. Start the Windows Task Manager
2. Under the Processes tab, if multiple instances of Timeslip.exe or Timeslip.exe *32 are present, click on each one and select End process
3. Under the Processes tab, highlight Outlook.exe and select End process
4. Timeslips may try to connect to Outlook up to three times before it will allow entry. Please continue to close Outlook.exe when it appears
5. Once Timeslips is started, go to Setup, Performance Settings, and uncheck Outlook Link
6. Close Timeslips and restart it. The program should open normally.

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Conclusion

Hopefully, the above article helps resolve the Slow performance in Sage 50 not responding, or Stop Working in Windows 10 and 11 when accessing Sage 50. However, other technical glitches freeze Windows 10 or delay opening Sage to know in-depth, and reach the Sage 50 Support team.

Frequently Asked Questions