Ways to Fix Sage 50 Stops Working Error due to Outdated TLS

Coming across certain problems like Sage 50 stops working suddenly, thus halting due to TLS (Transport Layer Security) problems, can be annoying and disruptive to the regular workflow. TLS is an important security protocol that ensures encrypted communication over different networks. Also, once it faces the issues, it can easily interrupt the regular operation of Sage 50 accounting software.

However, there are certain steps that you can take to resolve this problem and to get your Sage 50 software back up and running effectively. In this article, we will look at some efficient methods to fix the TLS issue and revive the stability within your Sage 50 environment. Let us resolve the Sage 50 Stops Working TLS Issue.

Causes for Sage 50 Stops Working due to TLS Issue

• Sage 50 versions 2020.1 and previous are at risk of freezing and not working because they rely on outdated security protocols.
• Also, Microsoft has discontinued support for TLS 1.0 and 1.1 because of certain security reasons.
• The deadline for this change, as stated by Sage, was September 30, 2023.
• After this deadline, systems using TLS 1.0 and 1.1 will no longer be able to communicate securely over the Internet.
• Users of affected Sage 50 versions need to upgrade to a more recent release that can support TLS 1.2 or above to ensure continued functionality and compliance with modern security standards.

Note: When getting a new system, it is quite possible to install Sage 50 versions before 2021.1 and earlier. Precisely speaking, only a maximum of 10 logins can be permitted into the company data files. Once these 10 logins have been exhausted, users will no longer be able to access the company data files to record any further activity. This limitation emerges from the failure of Sage to reactivate after the 10th login. This results in restricting access to the company data files.

What is Meant by TLS?

TLS stands for Transport Layer Security, which is a protocol used to offer privacy and data integrity between two communicating applications. Mainly, TLS makes sure that the data exchanged between devices, such as a computer or smartphone and a website or server, is encrypted and secure. It is also widely used to secure communication over the internet, such as when you are trying to access your email, log into a website, or make any online purchases. TLS also helps to protect sensitive details such as passwords, credit card numbers, and personal messages from being intercepted by unauthorized parties or hackers.

Simply stated, TLS is much like a secret code that helps keep your internet communication safe and private. Once you visit a website, TLS encrypts the data you send, such as your password or credit card info, so that hackers are unable to read it. It is like putting your message inside a locked box before sending it. Likewise, only the website you are talking to has the key to unlock it. In this manner, your information stays secure as it travels across the internet.

What does this mean for Sage 50?

To make sure of uninterrupted access to Sage 50 and to prevent any potential disruptions to your operation, it is highly advisable to upgrade to the current supported version. By upgrading to the current version, you will not only be able to address any potential problems related to license validation checks but also benefit from the current features, enhancements, and security improvements that the current version has to offer. Upgrading to the current supported version will be able to help maintain the security, stability, and functionality of your Sage 50 software, providing you with a smoother and more efficient experience for your business operations.

To Fix Sage 50 when it Stops Working due to TLS Issue

To fix this, you need to:

Check the System Requirements

Ensure that your system meets the basic requirements for running Sage 50 and is compatible with TLS protocols. For this, you need to check Sage 50’s documentation or website for certain system requirements.

You need to update the operating system to the current version if it has been outdated, as the latest versions often have better compatibility with TLS protocols.

Update Sage 50

Launch Sage 50 and go to the Help or About section to check your latest version. If there is a newer version available, you need to download and install it from the Sage website or through the software itself. The latest versions of Sage 50 usually comprise bug fixes and updates to address TLS compatibility issues.

To enable TLS 1.1 and TLS 1.2 on web browsers

Microsoft Internet Explorer

• Launch Internet Explorer.
• Go to the menu bar at the top
• Now, click on “Tools”.
• Within the drop-down menu, select “Internet Options”.
• Within the Internet Options window, click on the “Advanced” tab.
• Go down to the “Security” category.
• Now, manually check the option boxes for “Use TLS 1.1” and “Use TLS 1.2″.
• Next, click on the “OK” option to save the changes.
• Now shut your browser completely and then restart Internet Explorer.

Google Chrome

• Go to Google Chrome.
• Now, click on the three-dot menu icon, which is generally located at the top right corner, or press Alt+F on your keyboard.
• Go to the drop-down menu.
• Now select “Settings“.
• Go down and click on “Show advanced settings…” located at the bottom of the page.
• Within the “Privacy and Security” section, locate and click on “Change proxy settings…”.
• This will launch the Internet Properties window.
• Now go to the “Advanced” tab.
• Travel down to the “Security” category.
• Next, manually check the option boxes for “Use TLS 1.1” and “Use TLS 1.2″.
• Click on the “OK” option to save the changes.
• Now shut your browser completely.
• Finally, restart Google Chrome.

Mozilla Firefox

• Launched Mozilla Firefox.
• Navigate to the address bar
• Now type about: config and press Enter.
• Within the search bar at the top, type TLS.
• Locate the entry named security.tls.version.max.
• Next, double-click on security.tls.version.max.
• A dialog box will be displayed where you can enter the integer value.
• Set the integer value to 3; this will force the protocol to TLS 1.2.
• Click OK to save the changes.
• Shut your browser completely.
• Finally, restart Mozilla Firefox.

Opera

• Launch Opera.
• Next, Press Ctrl + F12 on your keyboard.
• Locate to find the “Network” section.
• Click on “Change proxy settings…” within the Network section.
• Navigate to the “Advanced” tab.
• Go down to the “Security” category.
• Now, manually check the option boxes for “Use TLS 1.1” and “Use TLS 1.2″.
• Click OK to save the changes.
• Shut your browser completely.
• Finally, restart Opera.

Apple Safari

If you’re using Safari version 7 or later, TLS 1.1 and TLS 1.2 are automatically enabled, and there are no specific options for enabling or disabling SSL protocols within the browser settings. This means that Safari will use the most secure protocol available by default, ensuring a high level of security for your browsing experience without needing any additional configuration.

Conclusion

So, to prevent any disruption to your business operations, it is strongly advised to upgrade to the current supported version of Sage 50 software. By upgrading to the current version, you will be able to make sure that your software continues to function efficiently and securely. By following the steps outlined within this article and staying proactive in being able to address TLS-related problems, you can ensure the smooth operation of Sage 50 and protect your business data from any potential security risks.

Frequently Asked Questions