QuickBooks Error 6190 816 – Unable to Access the Company File

A user may get QuickBooks Error 6190 816 when attempting to view a company file in QuickBooks, but the file is either corrupted or unavailable. Usually, QuickBooks cannot open the company file, as shown by the error notice that displays this problem. QuickBooks cannot open this company file. It might have been accessed by someone else. To enable simultaneous access to the company file by both of you, you should request that the user switch to multi-user mode. It’s also possible that the file is in a read-only network folder. If so, request that the file be made available by your system administrator.

When “another user is logged into the company file in a single-user mode,” the error message makes it quite evident that the company file won’t open. Asking the user to go from single-user to multi-user mode can help you attempt to fix the error. So, go through the blog for further causes of the error and fixes.

You may find information about the QuickBooks Error 6190 816 and how to fix it by reading this article.

What is QuickBooks Error 6190 816?

QuickBooks Desktop Error 6190 816 commonly arises when attempting to open a company file that is currently being utilized by another application or when discrepancies exist between the company file and its associated transaction log file. This problem can significantly hamper a company’s ability to manage and access its financial data, potentially disrupting critical accounting functions. The error message “We’re sorry, but QuickBooks can’t open your company file (error -6190)” indicates trouble accessing the file or conflicts preventing QuickBooks from opening it correctly.

How can we identify the effect of QuickBooks Error 6190 816?

When error 6190 816 occurs in QuickBooks, you may see the following effects:

• Error Message: Users may encounter a specific error message, such as codes 6190 and 816 when trying to open the company file.
• Having trouble opening the company file: Users may encounter difficulty opening the QuickBooks Company file and may receive an error message.
• Data Inconsistency: There is a mismatch between the company file (.qbw) and the transaction log file (.tlg), causing data consistency issues that may result in missing or incorrect information in QuickBooks.
• QuickBooks Crash: Users may face QuickBooks application crashes or freezes while working with the company file.
• Multi-User Access Issues: QuickBooks errors in multi-user setups can disrupt access for multiple users, impacting collaboration and real-time data sharing.
• Event Log Entries: Review Windows Event Viewer to find relevant entries or errors that may provide more insight into the problem.
• Network Disruptions: Given that QuickBooks depends on network connectivity, any issues leading to error 6190 816 may affect the proper operation of QuickBooks over the network.
• Possible Data Corruption: Although it is not guaranteed, QuickBooks error 6190 816 may indicate data corruption in the QuickBooks company file. Failure to resolve this immediately may result in more serious data integrity issues.

Signs of Error code 6190 816 in QuickBooks Desktop

If you are experiencing QuickBooks Error 6190 816, there are a few signs you may notice:

• If you encounter the error message “QuickBooks was unable to open the file [filename] on the host computer” while trying to open a company file, it means an issue is preventing QuickBooks from accessing the file on the host computer.
• If you are unable to access or work with your company file, an issue is preventing QuickBooks from opening the file on the host computer.
• Other error messages or problems may appear when you try to use QuickBooks.

Steps to Prevent QuickBooks Error 6190 816

To reduce the occurrence of QuickBooks Desktop error 6190 816, follow these steps and methods:

• Take Regular Backups: It is important to have up-to-date backups of your company files. This allows us to easily restore the working state in case of corruption.
• Single Update Point: Before circulating the company file to other workstations, be sure to update it on the main computer/server first. This guarantees file consistency.
• Utilize Network Drives: Stop using external storage devices to open your company files. Opt for a local or network drive to store and open files, ensuring a stable connection.
• Multi-user Mode: If multiple users are required to work on the software, ensure you are utilizing QuickBooks in multi-user mode.
• Software Updates: Regularly update QuickBooks to the latest version to benefit from bug fixes and enhancements that can help prevent errors.
• Maintain a Healthy System Environment: Make sure your computer operating system and network components are updated and clear of viruses or malware. Conduct regular system checks and use trustworthy antivirus software.
• Observe .ND and .TLG files: Configuration files that enable QuickBooks to access company files in a network or multi-user setting .ND and .TLG files are required. Any corruption in these files can cause errors. Evaluate the integrity of these files regularly.
• Regularly verify the integrity of the company file: QuickBooks has a built-in utility called the Verify Data tool that can identify and fix data problems within the company file.
• Avoid Direct Editing: Do not manually edit or modify QuickBooks-associated transaction log files(tlg).
• Limited Access: Restrict user access to company files. This helps keep data secure and reduces the risk of errors due to unintentional changes.
• Professional It Assistance: If you are unsure about an operation, always seek assistance from QuickBooks professionals or trusted IT personnel.

Guide to Fix QuickBooks Error Code 6190 816

There is a problem with your multi-user network, not with your data file; an error occurred when QuickBooks attempted to access the company file (6189, 816, or 6190, 816).

Solution 1: Launch Quick Fix My Program from the Tool Hub in QuickBooks

First Step: Get the QuickBooks Tool Hub and install it.

Fix frequent issues using the QuickBooks Tool Hub. To utilize the tool hub, QuickBooks must be closed. We advise you to use Tool Hub on your Windows 10, 64-bit, for optimal performance.

• Close the QuickBooks program.
• Get the QuickBooks Tool Hub’s most recent version (1.6.0.5). Store the file on your desktop in Windows or your Downloads folder so you can find it easily. If this is your first installation of the Tool Hub on your system then you can find out which version you have. Navigate to the Home tab and their version will appear at the bottom.
• Open the QuickBooksToolHub.exe file which you have downloaded.
• Now you have to install it by following all the on-screen instructions and then accept all the terms and conditions.
• For accessing the tool hub you have to double-click the icon on your Windows desktop once the installation is completed.

Note: Try searching Windows for QuickBooks Tool Hub and choosing the application if you are unable to locate the icon.

Second Step: Launch the Fast Fix My Program from the Tool Hub.

• Click Program Problems in the QuickBooks Tool Hub.
• Choose “Quick Fix my Program.”
• Open your data file after launching QuickBooks Desktop.

Proceed to Solution 2 if you continue to receive Error 6189, 816, or 6190, 816.

Solution 2: Restart all of your servers and PCs

Occasionally, a complete system reset is necessary. Make sure you follow these steps sequentially. You should make use of:

Important if you utilize:

• Hosting for QuickBooks Enterprise Contact us via chat so we can assist you in restarting the service in place of a server computer.
• Reach out to one of our partner Intuit Hosting Providers or another online service to host your company files to assist with service restarting.

1. Restart the machine on which your company’s files are located, the server.
2. Restart every workstation, which refers to the other network-connected PCs that don’t contain your company’s files.
3. On your server PC, launch QuickBooks Desktop.
4. On every workstation, launch QuickBooks Desktop.

You can proceed if QuickBooks opens. Proceed to Solution 3 if you continue to receive Error 6189, 816, or 6190, 816.

Solution 3: Run your server’s QuickBooks Database Server Manager from the Tool Hub.

The company file(s) for QuickBooks are stored on your server computer. QuickBooks Database Server Manager will maintain the multi-user network stability:

• Select QuickBooks Database Server Manager after choosing Network Issues from the tool hub. If QuickBooks isn’t installed on your server already, a prompt will appear.
• If your company file(s) appears, select Start Scan. If not, choose Start Scan after navigating to the location of your company file.
• The QuickBooks Database Server Manager will automatically fix the permissions on your firewall.
• Click on Close.
• First, launch QuickBooks Desktop on your workstations, then your server PC.

Solution 4: Transfer your Company File to a Local Hard Drive.

If your company file (.QBW) is accessible through a portable or cloud drive, transfer it to your local hard drive.

Key best practices to remember are:

• Keep QuickBooks files on the hard drive of your server computer, including your company file. Although convenient, online file hosting services such as Dropbox, Google Drive, and Box.net can provide challenges.
• Files should not be kept on external or detachable drives. Multi-user networks and QuickBooks are not intended to be used with external hard drives, USB flash drives, or Network Attached Storage [NAS] devices.
• Avoid encrypting the hard drive that holds your QuickBooks files. This may prevent you from connecting to a multi-user network.

Solution 5: Rename the ND and TLG files to repair the company’s damaged data.

Corruption in the QuickBooks Network Data (.ND) and Transaction Log (.TLG) files is a leading cause of QuickBooks error code 6144 82. Renaming these files to newer versions can effectively resolve this issue.

Follow these steps to troubleshoot QuickBooks errors:

• Open your QuickBooks Desktop Software.
• Press F2 to open the Product Information window.
• Note down your company file location from the ‘File Information‘ section.
• Use Windows File Explorer to locate your company file folder.
• Identify files with .ND and .TLG extensions match your company file name (e.g., “company_file.qbw.nd” and “company_file.qbw.tlg”).
• If extensions are hidden, modify Windows Files and Folder settings:
  • For Windows 7/8 Users: Click ‘Organize‘ > ‘Folder and Search Options’ > ‘View’ > uncheck “Hide extensions for known file types” > Apply > OK.
  • For Windows 10 Users: Click the ‘View‘ tab > check “File name extensions” to view all file extensions.
• Right-click each file and add ‘OLD‘ to the end of the file name (e.g., “company_file.qbw.nd.OLD“).
• Re-launch QuickBooks and try signing in to your company file.
• If the error persists, proceed to the next troubleshooting step.

Conclusion!

Please call us at our toll-free number +1800-983-3087 if you need professional support or if you’re having problems with QuickBooks Error 6190 816. Certified QuickBooks Data Services specialists make up our staff, and they each bring a wealth of expertise and practical experience troubleshooting a wide range of QuickBooks issues. Our goal is to assist you in resolving these technical issues as quickly as possible so that QuickBooks can resume its ideal operational condition. With our assistance, you’ll be able to return your attention to running your business and delegate the complexity of QuickBooks problems to us.

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