The Sage 50 license service in the Sage 50 cloud accounts is used to check the online entitlement. The failures in the Sage license service due to the expired license period or other system issues give rise to the error message when trying to open Sage 50.
Before going with a troubleshooting guide to resolve the error ” Sage 50 unable to connect to license server”, you have to learn about Sage Obsolescence Policy and product expiration.
Table of Contents
What are the Causes of Sage 50 Failure to Connect to the Licensee Server Error?
- Incorrect computer date and format
- Expired license period
- Wrong license information
- Disabled TLS 1.0
Most probably users getting license error whenever they are Moving Sage 50 To Another Computer, PC, Server or network location.
How to Resolve Sage 50 Unable to Connect to License Server at this time?
Method 1: Wait for Sage License Service to Reconnect Again
Wait till the license service is restored:
In case the service named Sage license is unavailable, then re-access the Sage 50 account after restoring the service. There might trigger “Please try to re-open the Sage 50 Accounts later. We apologize for the inconvenience! You can verify the status of the Sage license at https://status.sage.com/
Method 2: Check System Date And Time Format is correct
Verify the system date & format:
- Press the Windows button +R
- It will display the timedate.cpl
- Click on OK
- Choose Change date & time
- Now, correct the time & date
- Hit OK
- Select OK again
- Make sure there is the Windows date format is correct
Moreover, in some cases due to license not found, then the user will face some wired warning messages like Sage 50 Company File Not Found or even Sage 50 Won’t Connect To Database issues.
Also network failure which also causes behind license not verified users will face Sage Login Bad Request warning or even some kind of Sage 50 Bad Key File Error while opening.
Method 3: Run Sage 50 Program As System Admin
Run Sage 50 as Administrator:
- Locate the Sage 50 Accounts icon and then give a right-click on it
- Select Run as administrator
- If this fixes the issue, then you can set the shortcut as run as administrator permanently
- Again, right-click on the shortcut and then choose the Properties tab
- Hit on the Compatibility option
- Below the privilege level, then choose the checkbox named Run this program as an administrator
- Hit OK
Method 4: Reset License of Sage 50
Reset your license information:
- First of all, close all programs, log off Windows
- Next, log in as an administrator
- Now give a new name to the below folder: C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
- Find the C:\Program Data\Sage\Accounts\XXXX
- Next, delete the file named sage.usr
- Now, open the Sage Accounts
- Write the license information
Method 5: Edit, Modify, and Update Sage 50 Regional Option
Step 1: Modify the regional options in Control Panel:
In case the insupportable date setting message displays, then hit Change settings and then proceed from step 2
- Press the Windows button +X
- Click the Control Panel window
- Hit the Region button
- If the Control Panel appears by category, then hit Clock, language, and then click Region
- Click on the drop-down list named format then select a different company
- Restart the system
- Hit Windows key +X
- It displays Control Panel
- Click Region
- Click on the Format drop-down list, then select English
- Make sure the short date format is set as DD/MM/YYYY
- Click Apply and then select OK
- Now close the control panel
- Restart the system
- If the error persists, then perform a step further
Step 2: Create New Sage 50 International Registry Key
Make a new international registry key:
It involves making modifications to the Microsoft Windows registry. If you use the Registry Editor window incorrectly can create serious errors or system-wide issues. It may need a reinstall of the MS operating system to fix them. Sage 50 cannot ensure that any issues from the Registry Editor can be resolved. Follow the below steps to fix the registry key error:
- Press Windows key+R
- It will appear a dialog box will appear on the screen
- Enter Regedit
- Hit OK
- Open the left-hand pane, search for & expand the folder named HKEY_CURRENT_USER\Control Panel. It must contain an international folder
- Locate the international and then give a right-click on it
- Choose Rename
- Now give a new name as InternationalOLD.
- Right-click on the Control panel window
- Choose the New button
- Select the Key tab
- It will display New Key#1, now prepared to be renamed and give a name to international
- Next, close the Registry Editor window
- Now, restart the system
- Repeat all the steps for all options in the section
Conclusion
Hopefully, the information helped you to fix the Sage 50 unable to connect to the license server error. In case of any issues, you can get connected to the professional team. Use a Sage 50 Chat, phone number, or email address to fix the error.
Frequently Asked Questions:
Is it Necessary to Enable TLS 1.0 for License Server Connection?
Yes, they are required to enable TLS 1.0 to register or update the Sage 50 Accounts license
What Should I Need to Exclude From the Proxy Server to Establish a Smooth Connection with the License Server?
Exclude the below URL from the proxy server: https://licensing.services.sage.com/lic/services/LicenceService
How Would I Check My System Date In Windows 10?
✅ Open the Run window
✅ Enter the time and date.cpl
✅ Hit OK
✅ Choose Change date & time
✅ Select OK
How Would I Allow Sage 50 In The Firewall Configuration?
To allow Sage 50 through the firewall:
✅ Open Control Panel > Windows Defender Firewall.
✅ Click Allow an app through firewall.
✅ Check these programs:
✅ File and Printer Sharing
✅ Sage 50 Connection Manager
✅ Mysqld.exe
✅ Mysqld-nt.exe
✅ Click Allow another app if needed.
