Sage 50 Accounts Hangs or Closes on the Opening Splash Window

Sage 50 is used for most of the accounting-related work across the world. However, there are times when you launch it, a message on Sage 50 will be displayed when it keeps crashing and hanging. When Sage 50 Accounts Hangs or Closes on the Opening Splash Window error occurs, it is recommended not to panic, despite your company data being at risk.

There are times when the users experience issues with the Sage 50 software crashing. Once you launch your Sage 50, you might face the error stating.

“Sage 50 Accounting has stopped working” or “A problem caused the program to stop working”.

However, the message could be in different formats indicating the same issue. The problem could also extend to the point where Sage cannot connect with the Database.

Table of Contents

1 Reason for Sage 50 Account to Keep Crashing or Hanging
2 Different troubleshooting steps of Sage 50 Accounts hang or close on the opening splash window
3 To Check for data-related issues
4 Check the Windows System Information app
5 When you are using Malwarebytes?
6 Repair and install your software.
7 Frequently Asked Questions

Reason for Sage 50 Account to Keep Crashing or Hanging

The main reason for the active program to keep closing repeatedly could be different factors. Various reasons include when the antivirus interrupts the software, incomplete installation, corrupted files, or if any Sage-related folders have been quarantined due to the program.

The problem can just be your Windows user’s access level.
Windows installation update.
Try opening a Sage 50cloud Account while logged in as an administrator to verify this.
Either the Host has been modified by someone.
Data has been moved to a different user account.
Windows installation is corrupt/damaged.

NOTE: When you get this problem after the installation of your software, it is advised to refer to this article.

Different troubleshooting steps of Sage 50 Accounts hang or close on the opening splash window

You need to follow the steps within each of the sections below and retry opening your software after each section.

Step 1: Start by logging on to the computer as an administrator

The problem could simply be due to the access level of your Windows user. To test this, log on as an administrator and try to open Sage 50 Accounts.

If you are unable to log on as an administrator, try to run Sage 50 Accounts as an administrator:
Next, right-click the Sage 50 Accounts shortcut.
Now click on Properties.
Next, click on the Compatibility tab.
Within the Privilege Level, select Run this program as an administrator check box.
Now, Click OK.
Finally, open Sage 50 Accounts.

Step 2: To Check your Sage Accounts shortcut

When there are any other Sage 50 Accounts shortcuts within the desktop, try these first.
Start by attempting to open the software using Programs within the Start menu.

Step 3: Check for any software updates

To check for any updates to your current version, visit www.sage.co.uk/au. Next, the user can then download and install any needed updates. Once your software is up to date, continue to the next section.

Step 4: Rename the license files

These files are only available when the software has been run on the computer.

Close Sage 50 Accounts.
Next, rename the folder C:\Program Data\Sage\SDK Licence to C:\ProgramData\Sage\SDK Licence OLD
Go to C:\Program Data\Sage\Accounts*version number* and delete the sage.usr file.
It might also be required to remove the account number from the registry:
Hold down the Windows key and press R, then type regedit and click OK.
Go to the left-hand pane, browse to HKEY_CURRENT_USER\Software\Sage\Line 50 double-click AccountNumber and delete the contents and click OK.
Click File.
Finally, click Exit.

Step 5: Run the software from the sage.exe file

Go to the Sage 50 Accounts program directory, by default:
32-bit operating system – C:\Program Files\Sage\Accounts
64 bit operating system – C:\Program Files (x86)\Sage\Accounts
Next, right-click sage.exe.
Now click Run as administrator or, if this is not available, Open.
Once the software opens successfully, to create a new shortcut, right-click the sage.exe file.
Finally, click Send then click Desktop(create shortcut)

Step 6: Rename the sglch32.usr, sage.ini, and LaunchpadSettings.xml files

In case you have not done so previously, you need to reset the Sage 50 Account subscription key.
These files are only available when the software has previously been run on your system.
Close Sage 50 Accounts.
Rename the following files to <>.old:
64-bit operating system C:\Users*RelevantUser*\AppData\Local\VirtualStore\Windows\Syswow64\sglch32.usr
C:\Windows\SYSWOW64\sglch32.usr
C:\ProgramData\Sage\Accounts\sage.ini
C:\ProgramData\Sage\Accounts\LaunchpadSettings.xml

32-bit operating system C:\Users*RelevantUser*\AppData\Local\VirtualStore\Windows\System32\sglch32.usr
C:\Windows\System32\sglch32.usr
C:\ProgramData\Sage\Accounts\sage.ini
C:\ProgramData\Sage\Accounts\LaunchpadSettings.xml

Step 7: To Reset Microsoft .NET Frameworks

To reset Microsoft .NET Frameworks, one needs to turn them off and then turn them back on again, or if required, uninstall and reinstall them.

NOTE: The following instructions are for guidance purposes only. Please bear in mind that, we don’t support the installation of Microsoft.NETFrameworks. If you need help with this, you will have to contact your local IT support or Microsoft support.

To Check for data-related issues

To check if the problem is data-related, you need to check if you have the same problem when opening Demo data.

To open the demonstration data:

Open Sage 50 Accounts
Go to Select Company window
Now select Demonstration Data.
Finally, click OK

When the Company Selection window does not appear:

Go to C:\ProgramData\Sage\Accounts\
Now delete the sage.ini file.
You can now see the demonstration data when you next open the software.

When the same issue does not occur, it indicates that this is a problem with your company data, that could be corrupt. In this case, you will have to restore an error-free backup as a new company. However, if the same issue occurs opening Demodata, go to the next section.

Check the Windows System Information app

When your software hangs on the splash screen once you have entered your login details, it could be a problem with the Windows System Information app. Let us check:

Go to the Windows search bar and enter system information.
Next, click System Information

Once this window populates, then there is no problem with the System Information App, so now you simply have to move on to the next section in this article.

After the System Information window goes blank, this shows the presence of an issue.

To resolve this:

Go to the Windows search bar and enter cmd
Next, right-click Command Prompt.
Now click Run as administrator.
After this, type net stop winmgmt.
Now click on Enter, when asked if you wish to continue press Y.
Now press Enter.
After this type winmgmt /resetrepository.
Finally, press Enter.

The above steps will report that the repository has been reset.

Now, type net start winmgmt.
Now press Enter
Next close the Command Prompt.

This might report that the WMI Service has already begun, which can be expected.

Now open the Sage 50 Accounts
Next log in to the company. When the problem persists, go to the next step.
Now uninstall then reinstall Sage 50 Accounts.

In case the Windows System Information app remains blank, then you need to contact your IT administrator for further help. If the problem persists, continue to the next section.

When you are using Malwarebytes?

When you are using Malwarebytes, the sg50End.dll file might be quarantined in error if you are using v29. In case you are experiencing this problem you are required to update your Malwarebytes as they have now allowed this file.

Repair and install your software.

When the above steps have not resolved the problem, you are required to repair and install Sage 50 Accounts.

Uninstall / Reinstall your software

When the above steps have not resolved the problem, you are required to reinstall Sage 50 Accounts.

Check your antivirus software.

When you are still facing a problem, some antivirus software can still interfere with the files required by Sage 50 Accounts.

Check for sg50fil.dll

Go to C:\Program Files (x86) for sg50fil.dll or sg50filt.dll
Next, rename it to sg50filter.dll and try to reopen the software.
When the issue persists, continue to the next section.

To Rename ACCDATA

It is greatly advised to conduct a complete backup of your data and follow the steps in this article to create a new ACCDATA folder that can resolve the problem.
In case it does not, then go to the next step shown below.

When the Problem persists

When you still experience the problem, you need to work through some of the advanced troubleshooting guides. For further help, you can easily contact a professional IT personnel.

Conclusion!

This is all that we have at the moment on Sage 50 Accounts hangs or closes on the opening splash window. Did you like this article? Was it helpful? Do let us know in the space below and we would love to hear from you.

Frequently Asked Questions

What is the reason for my Sage 50 to keep freezing?

One of the most important factors to consider is accumulated temporary files and data cluttering up your system. These unnecessary files tend to slow down Sage 50’s performance, thus leading to crashes. Also, various third-party add-ons or plugins can conflict with Sage 50, thus leading to instability.

Why will my Sage account not open?

Here are some of the options to try before reinstalling:
✅ Right-click the Sage Accounts shortcut and choose Run as administrator.
✅ Go to the install location. C:\Program Files (x86)\Sage\Accounts is default on v29 and below or C:\Program Files\Sage\Accounts on v30 64 bit.
✅ Now look for the sage.exe file and try and run from there.

How to fix Sage 50 not responding?

Below are the troubleshooting Steps for Sage 50 Not Responding:
✅ Restart Sage 50 and Your Computer.
✅ Check for Updates.
✅ Run Sage 50 as Administrator.
✅ Check for Software Conflicts.
✅ Repair or Reinstall Sage 50.
✅ Verify Data Files.
✅ Check System Resources.
✅ Investigate Network Issues.

Why does Sage keep closing down?

The reasons are as follows:
✅ The problem can just be your Windows user’s access level.
✅ Try opening a Sage 50cloud Account while logged in as an administrator to verify this.
✅ Try running Sage 50cloud Accounts as an administrator if you are unable to log in as the administrator: Click Properties from the context menu of the Sage 50cloud Accounts shortcut.

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