Printing invoices is the best method to record transactions for future purposes. However, when using a printer to print an invoice in Sage 50, the user triggers several errors. The user fails to print, save, or email forms or invoices. This issue generally happens when the system discovers that users do not have complete access to the transactions and forms in the prior periods. AccountsPro compiled the guide to fix Sage 50 not printing invoices or Sage 50 Crashing While Printing.
Table of Contents
Causes of Sage 50 Won’t be Printing Invoice Error
Before addressing the solutions, it is important to understand the types of Sage 50 invoice printing errors that can occur. These errors may include the inability to print invoices, incorrect invoice formatting, or issues when connecting your printer to the software. Common causes of these errors include:
- Corrupted templates: Invoice templates in Sage 50 may become corrupted, causing issues.
- Driver issues: An outdated or incompatible printer driver can prevent the correct printing of invoices.
- Printer configuration issues: Incompatibilities between your printer and Sage 50 can lead to printing problems.
- Outdated software: Missing updates can cause printing errors.
- Software conflicts: Other applications running on your system may interfere with the printing process.
Steps are provided to resolve the most common Sage 50 cannot print issues, including Error: “Warning! The printer may not be able to handle this job.”
Step 1: Check for Sage 50 Software Updates
To troubleshoot Sage 50 printing errors, start by ensuring your software is up to date. Updates often fix errors, including those related to printing.
- Open Sage 50 and go to the Help menu.
- Select Check for Updates.
- If updates are available, follow the on-screen instructions to download and install them.
- After updating, try printing an invoice to check if the issue is resolved.
Step 2: Rebuild Sage 50 Data
Data corruption in Sage 50 can cause printing issues. Rebuilding the data can repair corrupted files and resolve the problem.
- Back up your data to prevent data loss.
- Open Sage 50 and go to the File menu.
- Select Maintenance, then choose Rebuild.
- Follow the on-screen prompts to complete the process.
- After rebuilding, try printing your invoice again.
Rebuilding data often fixes issues related to corrupted templates or internal files causing printing errors.
Step 3: Change the General Key Name
Note: Incorrectly renaming a registry key can severely damage your Windows operating system. Contact your system administrator for assistance.
- All Sage applications should be closed.
- Launch Regedit by typing “REGEDIT” in the Windows Start menu
- In the Windows Registry Editor, browse to the HKEY_CURRENT_USER/Software/Timberline/General key.
- Right-click General and choose Rename.
- The key should be renamed General_Old.
- Restart your applications after renaming the key.
Find out steps you can follow whenever you can go to troubleshoot Sage 50 Printer Not Activated Error -30 or issue.
Step 4: Verify Printer Configuration
Printer configuration issues can cause Sage 50 printing errors. Ensure Sage 50 is properly connected to the correct printer by following these steps:
- In Sage 50, go to File > Printer Setup.
- Select the printer used for invoice printing.
- Confirm that the printer is set as the default printer on your computer.
- Test the printer with another application (e.g., Microsoft Word) to verify it works correctly outside Sage 50.
- If the printer is not configured properly, update the settings and try printing the invoice again.
Step 5: Reinstall Printer Drivers
Outdated or incompatible printer drivers can cause Sage 50 printing errors. Updating or reinstalling the printer driver may resolve these issues.
- Open Device Manager on your computer.
- Expand the Printers section and right-click on your printer.
- Select Uninstall the device to remove the current driver.
- Visit the printer manufacturer’s website to download the latest driver for your printer.
- Install the new driver and restart your computer.
- Test printing in Sage 50 to check if the error is resolved.
Keeping printer drivers updated prevents compatibility problems with Sage 50.
Step 6: Check for Template Corruption
A corrupted invoice template in Sage 50 can cause printing issues. Since templates determine invoice formatting, any problems must be resolved.
- Open Sage 50 and navigate to File > Design Invoices.
- Select the template used for printing invoices.
- Check for abnormalities or missing fields in the template.
- If issues are found, recreate the template from scratch or restore a backup if available.
- Once the template is corrected, try printing the invoice again.
Fixing template corruption ensures proper invoice printing.
Step 7: Verify proper user permissions
User permissions in Sage 50 can affect the ability to print invoices. Verify that you have the required permissions:
- In Sage 50, go to File > User Preferences.
- Review the user settings to confirm that print permissions are enabled.
- If print access is not granted, contact the system administrator to update your permissions.
Having proper permissions ensures uninterrupted access to printing invoices.
Step 8: Test with Another Printer
The issue may be related to your printer. Testing with a different printer can help identify whether the problem is with Sage 50 or the printer.
- Connect a different printer to your computer.
- In Sage 50, go to File > Printer Setup and select the new printer.
- Attempt to print the invoice again.
If the invoice prints successfully on the other printer, the problem is likely with the original printer. Contact the printer manufacturer for further assistance.
Query: Sage 50 Program will not print after upgrading
After the Sage 50 Update (or Windows Update or both), there is an unhandled exception error Sage 50 Cannot Print Invoices.
Causes:
- The form selected the wrong printer
- The font (usually Arial) is not properly registered
- Microsoft Windows does not have the PDF Creator library installed
- The Visual C++ Redistributable for Visual Studio 2012 (x86) is not installed. (Note: This is the 32-bit version.)
- There is no form directory
- The form directory is incorrect
Resolutions for the Sage 50 Program will not print after upgrading
Method I:
- Go to Setup, then Reports & Forms
- The problem form can be selected
- In the Printer: field, select the correct printer from the drop-down list
- Click on OK
Method II:
Download and install the European Union Expansion Font Update from Microsoft.
Method III:
- Install Microsoft Visual C++ 2012 (x86) by selecting Start, Control Panel, Programs, and Features (Windows Vista, 7, or 8).
- Download and install Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86) from Microsoft.
- Your computer needs to be rebooted.
- Uninstall Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86) if it has already been installed.
- The European Union Expansion Font Update or Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86) should be installed on the workstation that has the issue, not on the server that only hosts the data.
Method IV:
- Download / Repair Visual C++ Redistributable for Visual Studio 2012 Update 4 (x86).
Additional Troubleshooting:
- After completing the above steps, re-create the file if the message appears when accessing a saved print file.
- Make sure the check stock is loaded in the correct tray in the printer. If the checks are in the manual tray, they may not print.
- Verify that the network printer is currently functional and fully accessible via the network by using the PING command.
- Using the Page Setup button in the top left corner of the Print Preview, you can access the Crystal Report margins.
Conclusion
Hopefully, the post saved you time while troubleshooting the Sage 50 printing invoice error or Sage 50 not printing invoices. If an error persists and you need in-depth steps, then get connected to a professional team. The team members have a deep understanding of Sage and will assist you in resolving all your concerns and errors. Get connected to the experts using Sage 50 Chat Support, phone number, or email address.
Frequently Asked Questions
How do I fix the printing error while printing a cheque in Sage 50?
✅ Once you receive the error message, then hit OK
✅ It will display the window named Reports & Forms options
✅ Click on the right-side corner below the Payment cheque settings button
✅ If the Description field is set to “User-defined [form type],” then follow these steps:
✅ If you created the form, then verify the form path to ensure the form chosen is available
✅ You can hit the Browse option to select a correct form template
✅ If you failed to remember or perform a form personalization, then modify the Description to a cheque form
✅ Select Payment cheque-Easy Align for the payment cheque settings
✅ Click on the payroll cheque using YTD totals -2 stub Easy Align from the Payroll cheque settings
✅ Hit OK
✅ Now start printing the cheque
Also, you can get help with the Specific Sage 50 Error Code from the AccountsPro reference guide.
What if I am unable to print an invoice in Sage 50?
✅ Hit OK on the error message
✅ It will appear Report & Form options page
✅ Check if the description has user-defined[form type], then verify the path of the form to ensure the right form has been selected
✅ Hit the Browse tab to select the right one from a template
✅ If you failed to recognize or personalize a form, then switch the description to invoice
✅ Use the same procedure for E-mail form settings
✅ If there do not exist the E-mail form settings then skip it
✅ Hit OK
✅ Now print the form
What troubleshooting steps do I need to perform while emailing & printing a payroll direct Deposit stub in Sage 50?
✅ On the Reports & Form page, you need to click on the Direct Deposit Payroll stub
✅ Search for the Email form button on the right side
✅ Check if the description appears as “User-defined [form type],” then verify the form path to check the form availability
✅ Use the same process for the printer form settings
✅ Hit Ok
How can I create new users with the existing user settings?
✅ Open the Settings page
✅ Click Business Settings
✅ Choose User Management
✅ Click the Invite User button
✅ Fill in the email address of the user, then click Save
✅ Choose whether the user needs to have system manager access
✅ Click on the access level you need your user to have
✅ Once you are done with the access level specification, save the applied changes
