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Error 1920: When Installing Sage 50 Accounts Failed to Start

Sage error 1920

Sage 50, a renowned accounting software, has gained tremendous popularity among business owners and accounting professionals worldwide. Its impressive features and functionalities have contributed to its success. However, like most software, Sage 50 is not immune to the occasional bug. Of late, several users have reported encountering “Sage Error 1920 Service Failed to Start.” This error can be quite frustrating, especially when you are in the middle of an important task.

To address this issue, we have compiled a comprehensive guide with easy solutions to help you resolve the “Sage Error 1920” effectively and permanently. If you are experiencing this error, we encourage you to read this blog in its entirety. By following the steps outlined in this guide, you can troubleshoot and fix the error, ensuring a seamless accounting experience with Sage 50.

What are the possible reasons behind the Sage 50 Error 1920?

The occurrence of this error can be attributed to a variety of technical issues. Some possible causes include:

  • Corruption of the operating system
  • Simultaneous access to multiple Sage applications on the same system
  • Malware or virus infections

What do you understand about the Sage Error 1920?

When Sage Error 1920 occurs, the program window starts crashing abruptly. The system may freeze intermittently. Additionally, users may encounter this error when running the same Sage program multiple times on their systems.

Sage users may encounter three different types of error messages related to Sage Error 1920:

  • Error 1920: Service Sage Auto Update Manager Service failed to start. Verify you have sufficient privileges to start system services.
  • Error 1920: Service Sage 50 Accounts Data Service failed to start. Verify you have sufficient privileges to start system services.
  • Error 1920: Service Sage 50 Control Service failed to start. Verify you have sufficient privileges to start system services.

Error 1920: Service Sage Control Service failed to start

Upon installing Sage 50 Accounts, users might encounter an error that prevents them from starting the Sage 50 Accounts Control Service, despite restarting their computers. During the installation process of Sage Accounts software, the following message may appear:

“Error 1920: Service Sage 50 Control Service failed to start”

Solution for Error 1920: Service Sage 50 Control Service failed to start.

We understand you’re encountering issues while installing Sage 50 Accounts. Let’s resolve this together. To start, we’ll need to stop your Sage services. Follow the steps below:

  • Press the Windows key + R on your keyboard.
  • In the Run dialog box, type Services.msc and press Enter.
  • Scroll through the list of services and right-click on Sage 50 Accounts Service.
  • Select Stop from the context menu.

Once you’ve completed these steps, proceed with the following actions:

  • Press the Windows key + E to open File Explorer.
  • Navigate to the following directory: C:\Windows\Temp.net
  • Right-click on the Sage.US.Accounts50.Data.Service.Control_vXX folder.
  • Select Delete and confirm the deletion.
  • Press the Windows key + R to open the Run dialog box again.
  • In the Open field, type services.msc and click OK.
  • Right-click on the Sage 50 Accounts Control service.
  • Select Start from the context menu.

Error 1920: Service Sage AutoUpdate Manager Service failed to start.

This article aims to assist in troubleshooting error 1920, which can arise due to external factors unrelated to Sage software, including Windows permissions and antivirus settings.

When installing Sage Accounts software, you may encounter the following error message:

“Error 1920: Service Sage AutoUpdate Manager Service failed to start. Please ensure you possess adequate privileges to start system services.”

Solutions for Error 1920: Service Sage AutoUpdate Manager Service failed to start

Step 1: Clear the temporary folder

To delete the contents of your temporary folder:

  • Press and hold the Windows key and press R.
  • In the Run dialog box, type %temp% and click OK.
  • Press Ctrl + A to select all the files and folders in the Temp folder.
  • Press Delete and click Yes to confirm the deletion.

Note: Deleting the files in your temporary folder may affect other software. If you’re not sure whether or not to delete the files, check with your IT support before proceeding.

Step 2: Restart your computer

  • Restart your computer.
  • Log on to the computer as an administrator.

Step 3: Disable your antivirus software

  • You can temporarily disable your antivirus software, but please note that doing so may make your computer more vulnerable to malware and cyberattacks.
  • Don’t hesitate to contact your IT support team if you need assistance disabling your antivirus software.

Step 4: End any Sage processes

  • Press Ctrl + Alt + Delete to open the Windows Task Manager.
  • Select the Processes tab and locate Sage.Central.AutoUpdateManager.Service.exe.
  • Right-click on Sage.Central.AutoUpdateManager.Service.exe and choose End Process or End Task.
  • End any other processes that begin with Sage or sg.
  • Reinstall the software by running the installation program.

If the problem persists, consult with your local IT support for further assistance.

Step 5: Amend permissions

  1. Press and hold the Windows key and press R.
  2. Type explorer, then click OK.
  3. Browse to C:\Program Files (x86). If your computer is 32-bit, browse to C:\Program Files.
  4. Right-click Common Files and click Properties.
  5. Click the Security tab, then click Advanced.
  6. Click the Owner tab and click Edit.
  7. In the Change Owner section, select Administrators.
  8. Click OK, then click Apply.
  9. Right-click Common Files and click Properties.
  10. Click the Security tab and click Edit.
  11. Give everyone Full Access, except the CREATOR OWNER.
  12. Click OK, then click Apply.
  13. Repeat steps 4 to 8 for the Sage folder.
  14. Repeat steps 4 to 8 for the AccountsServicevXX folder.
  15. Double-click Common Files and double-click Sage.
  16. Double-click Central and double-click AutoUpdateClient.
  17. Right-click each file in the AutoUpdateClient folder.
  18. Click Properties and then the Security tab.
  19. Click Advanced, then click the Owner tab.
  20. Check that the owner is the Administrator.
  21. Ensure that the permissions and folder owner applied to Common Files are applied to:
    • Sage
    • Central
    • AutoUpdateClient
  22. Install the software again by double-clicking the installation package.
  23. Browse to C:\Program Files (x86)

Error 1920: Service Sage 50 Accounts Data Service failed to start

During the installation of your Sage Accounts software, an error message, Error 1920, may appear. This message indicates that the Sage 50 Accounts Data Service failed to start due to insufficient privileges to start system services.

To resolve the error, follow these steps:

  • Rename some files.
  • Clear your temporary folder.
  • Log on as an administrator.
  • Temporarily disable your antivirus software.

If you are unsure how to complete any of these steps, we recommend consulting your local IT support for assistance.

Solution for Error 1920: Service Sage 50 Accounts Data Service failed to start

Step 1: Rename the SQLite files

  • Press the Windows key + E and navigate to the following directories:
    • For 32-bit Operating System: C:\Program Files\Sage\AccountsServiceVXX
    • For 64-bit Operating System: C:\Program Files(x86)\Sage\AccountsServiceVXX
    • (Replace VXX with the appropriate version number)
  • Right-click on the following files, select Rename, and add “old” to the end of each file name:
    • Sg50Svc_vXX.sqlite3
    • Sg50Svc_vXX.sqlite3-shm
    • Sg50Svc_vXX.sqlite3-wal
    • (Replace VXX with the appropriate version number)
  • Close the browser window and reinstall the software.

Note: If you cannot locate these files, contact your IT support for assistance.

Step 2: Clear the temporary folder

  • Press and hold the Windows key, then press R.
  • In the Run dialog box, type %temp% and click OK.
  • In the Temp folder, press Ctrl + A to select all files and folders, and then press Delete.
  • Click Yes to confirm the deletion.

Caution: Deleting all files in the Temp folder may affect other software. If you’re not sure, check with your IT support before proceeding.

Step 3: Restart your computer

  • Restart your computer.
  • Log on as an administrator.

Step 4: Disable your antivirus software

  • Temporarily disable your antivirus software.

Note: For help disabling your antivirus software, please contact your IT support.

Step 5: End any Sage processes

  • Press the Ctrl + Alt + Delete keys together.
  • Select Task Manager and click on the Processes tab.
  • Locate and click on Sage.Central.AutoUpdateManager.Service.exe.
  • Click End Process or End Task.
  • Conclude any other processes that begin with Sage or sg.
  • Reinstall the software by running the installation program.

If the issue persists, follow these additional steps. However, if you are uncertain about completing any of these steps, it is advisable to seek assistance from your local IT support.

Step 6: Amend permissions

  • Simultaneously press and hold the Windows key, and then press R.
  • In the Run dialog box, type explorer, and click OK.
  • Navigate to the following folder:
    • For a 64-bit computer: C:\Program Files (x86)
    • For a 32-bit computer: C:\Program Files
  • Right-click the Common Files folder and select Properties.
  • In the Properties dialog box, click the Security tab, and then click Advanced.
  • In the Advanced Security Settings dialog box, click the Owner tab and then click Edit.
  • Windows 8 and 10 – Right-click Common Files > Properties > Security > Advanced > Change.
  • In the “Change Owner to” section, click “Administrators.”
  • Select “OK” and then “Apply.”
  • In Windows 8 and 10, under “Enter the object name to select,” type “Administrator” and click “Check Names” then “OK”.
  • If a message advises you to close the Permissions window, click “OK.”
  • Right-click on “Common Files and click on “Properties.”
  • Select the “Security” tab, and click “Edit.”
  • Grant everyone “Full Access,” except for the “CREATOR OWNER.”
  • Click “OK” and then “Apply.”
  • Repeat steps 4 to 8 for the “Sage” folder.
  • Double-click on the “Sage” folder
  • Repeat steps 4 to 8 for the AccountsServicevXX
  • Note: vXX represents the version number.
  • Navigate to one of the following directories:
    • C:\Program Files (x86)
    • C:\Program Files (for 32-bit computers)
  • Double-click Common Files, and then double-click Sage.
  • Double-click Central, and then double-click AutoUpdateClient.
  • Right-click each file in the AutoUpdateClient folder.
  • Click Properties, and then click the Security tab.
  • Click Advanced, and then click the Owner tab.
  • Verify that the owner is the Administrator.
  • Confirm that the permissions and folder owner applied to Common Files are also applied to the following directories:
    • Sage
    • Central
    • AutoUpdateClient
  • Reinstall the software by double-clicking the installation package.

Conclusion!

In conclusion, resolving Sage Error 1920 requires a systematic approach that includes troubleshooting steps, such as stopping services, clearing temporary folders, and amending permissions. By following these steps, users can effectively address the error and ensure a seamless experience with Sage 50 accounting software.

Frequently Asked Questions

What is error code 1920 on Sage 50?

Error 1920: Service Sage AutoUpdate Manager Service failed to start. To resolve this you need to clear your temporary folder, log on as an administrator, and temporarily disable your antivirus software. If you’re unsure of how to complete any of these steps we recommend you speak to your local IT support.

What are the possible reasons behind the Sage 50 Error 1920?

The occurrence of this error can be attributed to a variety of technical issues such as corruption of the operating system, simultaneous access to multiple Sage applications on the same system, and malware or virus infections.

What do you understand about the Sage Error 1920?

When Sage Error 1920 occurs, the program window starts crashing abruptly with intermittent system freezes. Users may encounter this error when running the same Sage program multiple times on their systems.

What are the different types of error messages related to Sage Error 1920?

Sage users may encounter three different types of error messages related to Sage Error 1920, such as “Error 1920: Service Sage AutoUpdate Manager Service failed to start,” “Error 1920: Service Sage 50 Accounts Data Service failed to start,” and “Error 1920: Service Sage 50 Control Service failed to start.”

How can you resolve the error “Error 1920: Service Sage 50 Control Service failed to start”?

To resolve this issue, you can follow these steps: stop your Sage services, delete specific folders, and restart the Sage 50 Accounts Control service.

What steps should you take to resolve “Error 1920: Service Sage AutoUpdate Manager Service failed to start”?

To resolve this error, you can try clearing the temporary folder, restarting your computer, disabling your antivirus software temporarily, ending any Sage processes, amending permissions, and reinstalling the software.

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