Sage 50 Required Data File Is Missing

Sage 50 Cannot Open Company File Required Data File Missing

Data File Missing Sage 50 Accounting

Data File Missing Sage 50 Accounting

Sage 50 is one of the most demanding accounting software which is run by a wide number of entrepreneurs. As with other online software which creates error issues, Sage 50 also has an error issue while working with it Sage 50 data missing is one of the most common error issues you may face, it affects badly on your business accountancy management. Here you get all the information regarding this issue. We are here to provide all possible solutions to get rid of this error issue to work with it for better performance. To know more about this software, call AccountsPro Sage 50 Support team now.

Sage 50 Data File Missing

Why Can’t Open Company File Data File Missing Error Happen?

Causes due to Sage 50 data file missing error issue create

There are various reasons why this Sage 50 Backup error occurs, all are listed below:

  • The icon file (.SAI) or the data folder (.SAJ) is missing or doesn’t have matching names.
  • Company data has been moved to a new computer system.
  • The shared data file is not the same as the software version.
  • The company file is typically opened on another computer.
  • Files or folders not in the .SAJ folders are visible.
  • Sage 50, the latest version of the software, has not been installed.
  • There was a ransomware attack on the computer where the SAJ group of files is named incorrectly.
  • If the file was renamed, which means the data file has a pound sign (#) or weird character in the file name.
  • The files have been saved in a location synchronized with DropBox, OneDrive, Google Drive, or any of your preferred digital storage services.

Points to be considered before Proceeding Solution

  • Ensure that your data file is not being stored/synced to One Drive, Google Drive, Dropbox, or any other cloud file service where someone else can file access.
    • If you’re having issues locating your Sage 50 data folder, try locating it on C:\Sage 50 Data or create a new folder if it does not exist.
  • If you’re unable to share a file on Remote Data Access, this issue may occur. You should consider doing a malware/spyware scan to help determine the cause of the problem.
    • It is advised you also get a subscription antivirus, and anti-spyware suite installed on your PC.
  • Make sure the file name doesn’t have any # symbols or special characters.
  • It’s important to not use Windows Explorer if you’re planning on restoring from a backup. Restore the backup using the wizard instead, which is more user-friendly and has fewer chances of error.
  • If you’ve performed a 2020.1 update, and are missing the SAI file and SAJ folder, you can get it back by going to Windows Explorer and finding a recent backup.
  • If the file is on a server somewhere, make sure that you have an active mapped drive connection.

Troubleshooting Steps Sage 50 Error A Required Data File Is Missing

How to fix a data file missing Sage 50 Error Message?

To fix the Sage data file missing, you need to verify the missing file with this procedure, all steps are listed below:

  • First of all, you need to open it .SAI link file in the notepad.
  • Then check and verify the product name and version sequence number. The sequence in version number must be in 5-digital code.
  • Then correct your version sequence number and open your company file with a corrected version.

If you are not able to resolve your issue with the above troubleshooting, you can go with this alternative solution with the following steps:

  • Firstly, open your window and click on the Run window.
  • Then hold your press on the window key and then hold your press with the R key.
  • After this, the run box will open on our screen and you need to type “Service.msc”.
  • Then hold right-click on the “PSQL workgroup engine” and verify whether it should be in running mode or stopped working.
  • After completion of this processing, you need to repeat this processing for the server setting.

How to Fix Sage 50 Cannot Open Company File- A required data file is missing?

There are a few possible solutions to the Sage 50 issue “Cannot open company file” that the experts have suggested.

#1: Confirm the sample company opens

  • Launch the sample company
  • If you find that your sample company does not open, please ensure that an anti-virus might not block the company because of deleted files in the Recycle bin.
    • AVG PC tuneup scans for duplicate files and deletes the duplicates. The remainder is sent to the recycle bin.
    • AVG and Avast are anti-malware software that prevents Sage 50 from installing on your computer.

#2: The icon file (.SAI) or the data folder (.SAJ) is missing

  • Ensure that you’ve got both the Sage 50 icon file (.SAI) and a data folder (.SAJ) in the same location.
  • If either of the files is missing and you have accidentally moved them, we can help! Simply undo these actions by going to “Subscriptions” within “Account Settings.” Search for the subscription that caused the problem, uncheck it and click save.
  • If you find yourself stuck in a situation where you don’t know how to undo the actions, then restore them from a backup.
  • If the company data was stored in a .CAB file instead of a .SAI file, then the company must be restored from a backup. The .CAB file is just a backup and you won’t be able to read it unless you first restore it to your new company in Sage 50—CA Edition.

#3: Ensure that the computer that hosts the company data has the Connection Manager installed or the right Connection Manager installed

  • When using Sage 50, it’s important to look in your installed programs tab to make sure that the Connection Manager is installed on your computer.
  • When you are working with Sage 50, and you do not have the Connection Manager installed or updated, you should install the Connection Manager that matches your version of the product.
  • In order to open the company from your computer, open the file and verify that you are connecting with the correct company.
    • Go to your Sage 50 screen and select Help from the home window. Then, go to About Sage 50.
    • Note down the Version and Release
    • The computer cannot open the company Open Sample Company from the welcome screen.
    • Open up your software, then click on “Help,” and then go to About Sage 50
    • Note down the Version and Release
      • If you have more than one computer in your office, upgrade or update the version/ release so that all computers are on the same version/release.
  • You need to move all your company files to a computer that has Connection Manager software installed.

#4: The versions are matching

  • Use Windows Explorer to access the SAI and SAJ files.
  • Double-click on the SAJ folder to access it.
  • Tap the SAI/SAJ icon in the upper-right corner to find another SAI file/SAJ folder.
    • Make sure you check through the “mysql”, “simply” and “performance_schema” folders within the .SAJ folder for nested SAJ folders and SAI files.
    • If you find SAI files and SAJ folders, move them into a new folder on your desktop or C drive.
    • If you can’t find the SAJ folder, your best bet would be to restore a backup that you made.
  • Open the .SAI file in your Sage 50 Data file folder by double-clicking it.
    • If the SAI files for your company do not open, you’ll have to try opening them from the company file.
  • When nothing seems to work as expected, contact the Sage 50 support team.

#5: The file is being accessed by multiple users

  • We’ll verify that no users are in the company file.
  • On windows, Browse to the location where the Sage 50 Data file is located.
  • Look into the process.pid file in the .SAJ folder to make sure that the software is running correctly.
    • If this file exists, either someone is currently logged into the system under single-user mode or there is a hung process. In order to continue using your computer normally, you will have to remove it first.
    • If you cannot remove it or delete the file, contact your IT technician to find out which program is connected and what can be done.

#6: Possible permission issues

  • Copy the company file (SAI file) to a new folder with the same name on your C: Drive and check to see if you’re able to open that file now.
  • If the company file is still inaccessible, Restore it from backup

#7: A strange folder is next to the .SAJ file.

  • Check that the .SAJ folder is empty and then delete it.
  • The folder with the strange name is called companyname.SAJ and this is used for your .SAI file.
  • Please try to open the file again.
  • If you cannot open or run the Sage 50 program, contact our customer service team. They may be able to help fix any issues related to the program, such as an unresponsive or infected company file.

#8: Files hidden in the SAJ folder are not viewable by default

  • “Right-click” on the SAJ folder for your company file and then choose properties.
  • In the General tab, under Attributes, check the boxes in the Read-only and Hidden boxes.
  • Choose Apply
  • Make changes to the folder and its subfolders, then OK your changes.
  • Now, remove the checkmarks from the two boxes and click Apply.
  • Simply apply changes to this folder, subfolders, and files, then click OK.
  • Anyone can open the data with Sage 50.

#9: Files or folders are missing in the .SAJ folder

2022.3 and older:

2022.3 and older

2023.0 +:

2023.0
  • If any of the above are missing, perform a Windows search for the missing files/folders that are not in a .SAJ folder with these names.
  • If you are unable to find these files in a Windows search, restore the company data from backup

Technical Support Data File Lost Sage 50 Pro, Premium, Quantum

After implementing all this assistance, if you are still not able to resolve the error or any query in your mind regarding Sage, you can contact the AccountsPro Sage Technical Support team via helpline number 📞 1-516-472-4307 or send your question to our official website. To get in touch with the AccountsPro team, you can also chat with one of our technical experts via the Sage 50 LIVE CHAT link icon, which is given on the right side of our official website. The sage support team is always available to reply to your all queries in all possible ways.


Frequently Asked Questions (FAQ)

How do I restore a Sage 50 Company File?

From the File menu, select Restore. Sage 50 displays the Open Backup File window. Note: You can also access Restore from the System Navigation Center. Enter or select the company backup file from where your Sage 50 backup file is located.

Where is my Sage 50 data stored?

Your Sage Data Path is easily found in Sage Accounts by going to Help>About>System Information>Directories>Data Directory.

How would I fix the program that does not open when opening a file error?

✅ Firstly browse the program path
✅ Discover the program path and data path for the instructions
✅ Search peachw.exe and give right-click on it
✅ Choose the option named Send to, and click on the option named Desktop
✅ Now give a new name to the icon which says Sage 50 Accounting 20xx
✅ Locate the desktop icon and give a double-click on it

How to recover manually data from a dead hard drive?

✅ Connect your dead hard drive to a PC.
✅ Make your hard drive accessible.
✅ Download & Install Disk Drill on your computer.
✅ Select your hard drive & click the ‘Recover’ button.
✅ Preview the found files.
✅ Select & save your files.

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