Sage 50 Keeps Shutting Down? Here’s How to Fix It Quickly

When opening the splash window or Sage 50 cloud accounts, Sage 50 sometimes shuts down, hangs, freezes, crashes, or closes unexpectedly. This issue was primarily seen after the installation. There might be several reasons causing the repeated closing of the active program, like an antivirus interrupting the program, corrupted files, incomplete installation, or if the program has quarantined any Sage-related folders. AccountsPro will present a troubleshooting guide to resolve the Sage 50 2025 keeps shutting down error related to the Sage 50 not opening issue.

Here are 9 Quick Fixes for the Sage 50 Keeps Shutting Down issue

In some cases, the software can be fixed with the methods we offer. We recommend contacting our Sage Technical Support if you continue to experience difficulties.

1. To run Sage 50 on Windows 8, you need to set the program in compatibility mode. Follow the instructions to find out how.
2. Go to the Sage software, then right-click on it to access properties.
3. Next, go to the Compatibility tab.
4. In the section of compatibility mode, click on Windows 8. From the drop-down menu, choose Windows 8.
5. On the next screen, click “OK” and open Sage 50.
6. Now, make sure Sage 50 runs smoothly and does not show any errors.
7. To start the program, please make sure you’re running it as an administrator.
8. Check the Scales of High DPI override.
9. The following adjustments will need to be made in all Windows 10 machines and even on the server software.

Why is Sage 50 not opening?

These are some of the typical reasons why Sage 50 crashes, which we are highlighting below:

• Windows 10 installation update
• Corrupt or Damaged windows installation
• Installation of Windows 10 Fall Creators
• The host has likely been changed by somebody.
• It may just be a matter of the access level of your Windows user.
• The data has been moved to a different user account.
• To verify this, try opening the Sage 50Cloud account while logged in as an administrator.

Also, some OS updates create some critical problems. You can learn more about Sage 50 stops working after Windows update, including causes and solutions.

How to Resolve the Sage 50 has stopped working Error?

Method 1: Uninstall and Install the Sage 50 System

If this error triggers after Sage 50cloud Accounts uninstallation and installing the current version, then verify the antivirus system. If your system contains antivirus software, then change the quarantined program containing files or folders related to Sage50. Now, add those folders and files to the exception list of the antivirus, or start restoring the quarantined folders within the antivirus system, or reinstall the Sage 50cloud Accounts.

In some case when Sage 50 unable to find company file or even Sage 50 won’t connect to its database, the Sage 50 program having issues while opening.

Follow the steps below to configure the antivirus system to work within the Sage 50 cloud Accounts:

1. Exclude Files Used by Sage Accounts: Access your antivirus software settings and exclude the specific files used by Sage Accounts to prevent any interruptions caused by antivirus scans.
2. Exclude Folders Used by Sage Accounts: Similarly, exclude the folders used by Sage Accounts from antivirus scans to ensure the smooth operation of the software.
3. Configure Process Exclusions: In your antivirus settings, set up process exclusions for Sage Accounts to prevent any interference with its processes.
4. Exclude URLs Accessed by Sage System: Identify the URLs or web addresses accessed by the Sage system and exclude them from being blocked by your antivirus or firewall.
5. Ensure Uninterrupted System Access to URLs: Verify that your antivirus or firewall settings do not block the Sage system’s access to the URLs required for its proper functioning.
6. Modify Report File Location: Adjust the location where Sage Accounts creates temporary files when running reports. This can help prevent antivirus scans from locking these files and causing issues.
7. Manage Antivirus Scans for Report Files: Configure your antivirus software to handle the temporary report files created by Sage Accounts during its operations, ensuring they are not locked or affected by antivirus scans.

Add Antivirus Exception Sage 50

How do I change the file location to configure the antivirus to exclude a particular folder?

1. Open the Run Window: Press the Windows key + R to open the Run window.
2. Enter Regedit: Type “Regedit” in the Run window and press Enter. This will open the Registry Editor.
3. Search for the Key: In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\Software\ODBC\ODBC.INI\SageLine50v2 8
4. Create a New String Value: Within the key, right-click and select “New” > “String Value” to create a new string value. Label the new string value as “TempPathname”.
5. Set the Value for TempPathname: Double-click on the “TempPathname” string value. In the “Value data” field, enter the path to the folder where you want Sage Accounts to create temporary files.
6. Configure Antivirus Exclusions: Open your antivirus software and configure it to exclude the following file types in the folder specified for temporary files: *.TMP, *.000, *.001, *.002.
7. Configure Sage Accounts: With the temporary file location set and antivirus exclusions in place, Sage Accounts will now create temporary files in the designated folder while running reports.

If the error persists, then proceed to the next solution.

Method 2: Verify the sg50fil.dll File:

1. For this, find the C:\Program Files (x86) for a file named sg50fil.dll.
2. Now, try to reopen the program

Method 3: Verify the Windows system data app:

If the system freezes on the splash window after entering the login details, then it could be an error with the Windows system data app. Now, verify this:

1. Open the Search Field: Click on the Windows search field located on the taskbar.
2. Type “System Information”: In the search field, type “System Information” and press Enter.
3. Check for Blank Window: If the System Information window appears blank, follow the steps below to fix the issue.
4. Open Command Prompt as Administrator: Open the Windows search field again. Type “cmd” and wait for the Command Prompt to appear in the search results. Right-click on “Command Prompt” and select “Run as administrator”.
5. Stop the Windows Management Instrumentation Service: In the Command Prompt, type “net stop winmgmt” and press Enter. After that, close the Command Prompt window.
6. Rename the Wbem Folder: Press the Windows key + E to open the File Explorer. Navigate to the following folder: C:\Windows\System32\wbem. Locate the “repository” folder, right-click on it, and select “Rename”. Give it a new name, such as “repository.old”.
7. Reset the Windows Management Instrumentation Repository: Open the Command Prompt as administrator again. Type “winmgmt /resetrepository” and press Enter. Close the Command Prompt window.
8. Rename the Repository.001 Folder: Open the Command Prompt as administrator once more. Type “ren Repository 001 repository” and press Enter. Close the Command Prompt window.
9. Open Sage 50 Accounts: Launch Sage 50 Accounts. Log in to your company file.
10. Uninstall and Reinstall Sage 50cloud Accounts (If Necessary): If the error persists, uninstall the Sage 50cloud Accounts software. Reinstall Sage 50cloud Accounts following the provided instructions. Retry opens the application as an administrator.
11. Note: If the issue persists after following these steps, it is recommended to contact Sage support for further assistance.

Method 4: Modify Sage 50 License File Name

Step 1: Close Sage 50cloud Accounts

• Close the Sage 50cloud Accounts application if it is currently open.

Step 2: Rename the “SDK Licence” Folder

• Open File Explorer.
• Navigate to the following folder: C:\ProgramData\Sage\
• Locate the “SDK Licence” folder.
• Right-click on the folder and select “Rename”.
• Give it a new name, such as “SDK Licence OLD”.

Step 3: Delete the “sage.usr” File

• In File Explorer, navigate to the following folder: C:\ProgramData\Sage\Accounts**version number**
• Locate the file named “sage.usr”.
• Right-click on the file and select “Delete”.
• Confirm the deletion when prompted.

Clearing the Account Number from the Registry:

Step 4: Open the Run Window

• Press the Windows key + R on your keyboard to open the Run window.

Step 5: Enter “Regedit”

• In the Run window, type “Regedit” and click OK.
• This will open the Registry Editor.

Step 6: Navigate to the Line 50 Key

• In the Registry Editor, navigate to the following key: HKEY_CURRENT_USER\Software\Sage\Line 50

Step 7: Modify the AccountNumber Value

• Double-click on the “AccountNumber” entry in the right-hand pane.
• Delete the current value in the “Value data” field.
• Click OK to save the changes.

Step 8: Exit the Registry Editor

• In the Registry Editor, click on the File menu.
• Select Exit to close the Registry Editor.

After completing these steps, you can relaunch Sage 50cloud Accounts and proceed with your usual activities.

Microsoft .NET Frameworks:

1. Reset Microsoft .NET Frameworks >
2. You are required to turn it off and on again to reset the Microsoft .NET framework or, if needed, uninstall & reinstall the framework
3. Windows 8 & 10
4. Now uninstall the Microsoft .NET Frameworks
5. Next, reinstall the MS .NET Frameworks

Use the Sage.exe file from the software:

1. Find the Sage 50 cloud Accounts system directory by default:
2. 64 bit operating system – C:\Program Files (x86)\Sage\Accounts
3. 32-bit operating system – C:\Program Files\Sage\Accounts
4. Search for sage.exe and right-click on it
5. Choose the Run as administrator button if not available, then hit Open
6. If the system opens successfully to generate a new shortcut, then right-click on the file named sage.exe
7. Choose Send to
8. Hit the Desktop button
9. Give a name to the user, sage.ini, and LaunchpadSettings.xml files >
10. If you are not prepared, then reset the key named Sage50cloud Accounts subscription
11. These files are only there if the system has previously been executed on the system
12. Now close the Sage50 cloud Accounts
13. Next, rename the files below to<>. old:
14. C:\Users\**Relevant User**\AppData\Local\VirtualStore\Windows\Syswow64\sglch32.usr
15. C:\Windows\SYSWOW64\sglch32.usr
16. C:\ProgramData\Sage\Accounts\sage.ini
17. C:\ProgramData\Sage\Accounts\LaunchpadSettings.xml

Note: If none of the above solutions work, your issue may be deeper. Contact our Sage 50 Experts for a quick fix or remote troubleshooting help.

Query 1: I am running Desktop Pro Accounting. All was good until today, when Windows updated to 2H12 (OS Build 19044.1806). Now Sage loads, I enter the password, and then it closes. I tried restoring a backup to a new company. It restores, I log in, and then it closes.

Here are some potential solutions to this issue:

1. Update Sage 50 Pro Accounting: An update to Sage 50 Pro Accounting may have been released to address the compatibility issue with the latest Windows update. Check the Sage website for any updates and apply them to see if it resolves the problem.
2. Run Sage 50 Pro Accounting in compatibility mode: Right-click on the Sage 50 Pro Accounting icon and select Properties. Then, click on the Compatibility tab, check the box next to “Run this program in compatibility mode for:” and select an older version of Windows from the drop-down menu. Apply the changes and try running the software again.
3. Disable DEP for Sage 50 Pro Accounting: Data Execution Prevention (DEP) is a security feature in Windows that can cause issues with certain software programs. To disable DEP for Sage 50 Pro Accounting, open the Control Panel and select System. Then, click on Advanced System Settings and select the Advanced tab. Click on the Settings button under Performance, select the Data Execution Prevention tab, and add Sage 50 Pro Accounting to the list of exceptions. Apply the changes and try running the software again.
4. Uninstall and reinstall Sage 50 Pro Accounting: If none of the above solutions work, try uninstalling Sage 50 Pro Accounting and then reinstalling it. Make sure to back up any important data before uninstalling the software. Once it’s reinstalled, apply any available updates and try running the software again.

Query 2: For years, Sage 50 US Premium Accounting has been shutting down randomly, for no reason, when actively working in the application. It is NOT a properly functioning automatic shutdown for inactivity.

Random shutdowns in Sage 50 US Premium Accounting can be frustrating and can lead to data loss. Here are some potential solutions to address this issue:

1. Check for Sage 50 updates: Make sure that you have the latest updates for your version of Sage 50 US Premium Accounting. Sometimes, software updates can fix bugs that cause random shutdowns.
2. Disable automatic updates: If automatic updates are causing the issue, you can disable them by going to File > Maintenance > Options and unchecking the “Automatically check for updates” box.
3. Check system requirements: Ensure that your computer meets the minimum system requirements for Sage 50 US Premium Accounting. Insufficient hardware can cause random shutdowns.
4. Disable antivirus software temporarily: Antivirus software can sometimes interfere with the proper functioning of Sage 50. Temporarily disabling the antivirus software can help identify if it’s causing the issue.
5. Check for conflicting software: Check for any software that might be causing conflicts with Sage 50. Incompatible software can cause random shutdowns. Uninstall any unnecessary or conflicting software.
6. Run Sage 50 as an administrator: Right-click on the Sage 50 icon and select “Run as Administrator” to ensure that Sage 50 has the necessary permissions to run properly.
7. Check for corrupted data: A corrupt data file can cause Sage 50 to shut down randomly. Use the Sage 50 “File Maintenance” utility to check for any corrupted data and repair it.
8. Try a clean install of Sage 50: If none of the above solutions work, try a clean install of Sage 50. This involves completely uninstalling the software and then reinstalling it.

Sage 50 Shutting Down When I Enter or Save Transactions

If you recently made some updates to Windows 10 and have found a possible issue with Sage 50 US Edition users. If you cannot create or save new transactions in your Sage 50 software, it crashes upon opening, or if you see any of the following error messages:

• Error: “Sage 50 has stopped working” or “Sage 50 Accounting has stopped working” after Windows 10 update
• Error: “Sage 50 has stopped working” or “Sage 50 Accounting has stopped working” when opening Task window
• Error: “Sage 50 has stopped working” or “Sage 50 Accounting has stopped working” when opening general ledger
• Error: “Sage 50 has stopped working” or “Sage 50 Accounting has stopped working” when opening reports

In the End!

Here is the complete article! Hopefully, the information helps resolve the Sage 50 keeps shutting down error. If you still experience the error, then get connected with a professional team for getting an advanced troubleshooting guide. Use a live chat, Sage 50 Support Number, or email to get exceptional assistance.

Frequently Asked Questions