Unexpected Error QuickBooks Point Of Sale Software

When using QuickBooks POS or processing transactions then there might happen several types of errors. The unexpected error is one that mainly triggers because of the incompatible Point of Sale or system not-supportable with system requirements Corrupted .NET Framework and more. This error will hamper the work and affect the revenue. Let’s walk through the troubleshooting guide to resolve the QuickBooks POS unexpected error using the QuickBooks Point Of Sale machine.

QuickBooks POS Unexpected Error

Why An Unexpected Error Has Occurred In QuickBooks POS?

What are the major reasons for QuickBooks POS’s unexpected error?

  • The point of sale and system are not supportable with each other
  • You are not using the latest version of QuickBooks Desktop POS
  • Corrupted Microsoft .NET Framework installation
  • Not running QuickBooks Point of Sale database manager

You can do yourself QuickBooks Database Server Manager tool installation and setup after reading ultimate guide and help with AccountsPro team.

What Are QB POS Unexpected Error Mean And Definition?

QuickBooks POS Unexpected error Descriptions:

Below-mentioned unexpected QuickBooks Error Messages appear during accessing the Point of sale:

  • Unable to launch the program using Point of Sale icon
  • Error: QBPOSShell has stopped working
  • An unexpected error happened. The error message is: Value cannot
  • be null. Parameters
  • Error: 176120 invalid license key status, key denied
  • Failed QuickBooks installation due to incorrect system configuration
  • Error 100 database server not found “08w01.”
  • An Unexpected error happened, please restart Point of Sale. Exception from HRESULT: 0x88980406

Lets explore all cause about QuickBooks POS Shell Error as well as QuickBooks POS Application Log Error which gives you some alternate ways of solutions.

System Requirements For Unexpected Error QB POS Troubleshooting

Before troubleshooting here are the things you need to know:

Check the QuickBooks Desktop Point of Sale:

Operating Systems:

  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2011 SP1
  • Windows Server 2008 R2 SP1 and SP2 (only supported until January 2020)
  • Windows 7 SP1 all editions including 64-bit are natively installed (only supported until January 2020)
  • Windows 10, all editions including 64-bit, natively installed1
  • Windows 8.1 (Update 1) all editions including 64-bit, natively installed

Processor: Single user: 2GHz minimum (2.8GHz recommended)

Multiple users: 2.8GHz processor (3.5GHz recommended)

RAM: Minimum 4 GB, 8 GB recommended

Need a stable internet connection

Disk space: 1 GB Disk space

  • Windows: US version of Windows

Regional settings are supported when set to English

Natively installed

  • 4X DVD-ROM drive required for DVD (CD) installations
  • Optical Drive:4X DVD-ROM drive required for DVD (CD) installations (unless QuickBooks Desktop Point of Sale is downloaded from Intuit server)
  • Screen Resolution: Display optimized for 1280 x 768 screen resolution or higher

How To Fix Unexpected Errors When Using QuickBooks Point Of Sale?

Here is the list of methods to rectify QuickBooks Point of sale unexpected errors:

QB POS Updated With Latest Patch

Method 1- Ensure the installed updates:

Make sure you have downloaded the updates then you may require to rename the folder named Intuit Entitlement client with the below steps:

  • Open the Windows Explorer with the shortcut Windows key ⊞ + E
  • Locate C:\Program Data\Intuit\Entitlement Client\v8
  • Now press Control+A to select all the files
  • Hit Delete button
  • Click the Yes tab to confirm
  • Next re-launch the QB point of sale and then finish the registration.
  • Next, go to the Product updates window
  • Ensure that the Point of sale is chosen as the product & follow the steps to install a manual update

Add New Windows Admin User

Method 2- Create a new Windows user:

  • For this click on the Windows start tab
  • Enter User Accounts in the search box
  • Choose Enter button
  • Click Manage user accounts
  • Hit Manage another account
  • Choose the “Create a new account” button
  • Provide the Test name
  • Select the Administrator button for the user type
  • Next log off Windows
  • Now sign in as the user then try to launch Point of sale
  • If the error encounters then toggle settings named UAC


Method 3- Restart QBPOSShell and fix compatibility:

  • Initially Close the QuickBooks Point of sale
  • Now hit the Ctrl+Alt+Delete keys
  • If needed click the Start Task Manager option
  • Choose the option named Processes and then hit the column title named Image Name to sort alphabetically
  • Locate QBPOSShell.exe and then give right-click on it
  • Choose the End Process button
  • Next close the Task Manager page
  • Now again Point of Sale

Solve QB POS System Compatibility Problem

Fix the Troubleshoot compatibility:

  • Go to the icon named Point of Sale and then give right-click on it
  • Select Troubleshoot compatibility button
  • Click on the settings named try recommendation
  • Next, go according to the instructions
  • Once you are done with this, reboot the system
  • Launch the Point of Sale

Uninstall & Re-Install QB POS Software

Method 5- Uninstall & reinstallation of QuickBooks Point of sale & .NET Framework:

  • First of all, uninstall the QuickBooks POS
  • Next, uninstall the .NET Framework 4.5
  • Now locate the Programs & Features page
  • Choose the option named Microsoft.NET Framework 4.5
  • Click Uninstall button
  • Hit Next tab
  • Next, follow the steps to uninstall the program
  • After this start the reinstallation process
  • Ensure that the reboot of the system is once completed the uninstallation of .NET Framework 4.5
  • Now install the .NET Framework 4.5
  • After this start .NET Framework 4.5 downloads
  • Next, save the file to the desktop
  • Now give double-click on the file and then follow the steps on the window to install
  • Reboot the system
  • If you face any errors then install .NET Framework
  • Point of sale reinstallation

Assistance Unable To Resolve Un-Expected Errors QB Point Of Sale

Hopefully, the above steps helped to fix the QuickBooks POS unexpected error. If you still face the error then get connected with a professional team. Use a live chat, or email address, and use a QuickBooks Support Number to get further assistance.

Frequently Asked Questions (FAQ)

Can I Fix The QuickBooks POS Unexpected Error With The Microsoft Component Clean-up Tool?

Yes, Follow the steps:
✔ First of all close the programs then download the QB component repair utility
✔ Now save it in the suitable location
✔ Next, locate the saved file and then double-click on it
✔ It will display a security window
✔ Hit the Yes button
✔ Choose the Yes option on the next windows as well
✔ After this reboot the system

Get exclusive help from the experts from the QuickBooks Point Of Sale Support team available to assist you 24×7.

How Would I Delete The Files Of The Entitlement Client Folder Automatically?

✔ First of all download the tool named Clear Entitlement file tool
✔ Next, unzip the file on the desktop and now double-click on it
✔ It will run the file
✔ Re-launch the QuickBooks POS
✔ You can delete the Clear_entitlement_v8.zip & entitlement v8.bat file

How Can I Uninstall The QuickBooks Point Of Sale?

✔ Open the Run window
✔ Fill Control Panel
✔ Choose OK
✔ Click on the drop-down named View By
✔ Choose small icons
✔ Now click Program and Features
✔ Select QuickBooks Point of sale and then right-click on it
✔ Click Uninstall button
✔ If there displays a window named User account control
✔ Choose Continue
✔ Now follow the steps of program removal
✔ Next, rename the below folders:
✔ A folder named QuickBooks Point of Sale XX folder. Here the default location is C:\Program Files\Intuit\QuickBooks Point of Sale XX.
✔ Now, the folder labeled C:\ProgramData\Intuit\QuickBooks Point of Sale XX.
✔ Next, delete the windows login named QBPOSDBSrvUser
✔ Open the Run window
✔ Choose Users Accounts
✔ Click Manage another account
✔ Hit the Continue button on the window named User Account Control
✔ Choose QBPOSDBSrvUser
✔ Give click on the option named Delete the account.
✔ Next, confirm the process of the deletion
✔ Now close the active windows
✔ Restart the system

How Would I Run QB POS Database Manager?

✔ Open the Run window using the Windows+R keys
✔ Enter services.msc
✔ Hit OK
✔ Locate QBPOS Database Manager and then right-click on it
✔ Select the Start button
✔ If the Start tab is unavailable then hit the Restart option

How Would I Restart The System?

✔ Hit the Start button
✔ Select the Power tab
✔ Choose the Restart option

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