Sage accounting software is one of the best accounting solutions that has almost reached every small and medium-sized business. Sage is consistently upgrading its features day by day. Sometimes, while logging in, you get some Sage Error messages like Sage bad request or warnings as mentioned below :
- Sorry, but we are having trouble signing you in. We received a bad request
- Unable to log in to cloud backup
- Cloud backup fails
- Receive a bad request
You can learn more about Sage Cloud Hosting and its advantages for Small business and enterprises .
Table of Contents
Why does the Sage Bad Request Warning Appear During Sign-In
Today’s topic covers the causes and resolution of that error, which mostly happens while logging in.
Causes
There can be many causes that can be resolved after knowing them, but some of the main reasons are mentioned below:
- Using a Microsoft 365 account that’s not set as a Global Administrator when performing cloud backup operations.
- Insufficient permissions, such as the account not having the rights to create a group for Sage backup.
- Compatibility issues with Microsoft 365 versions, notably when using Business versus Business Standard for integration with Sage.
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Steps to fix Bad Request Error During Sage 50 Log-in
After receiving the error, we need to resolve the issues. Below are some resolutions mentioned through which you can easily get rid of the issues.
Solution 1: Using the Admin account to run cloud backup
- Microsoft 365 Accounts that have the role of” Global Administrators” can create cloud backups
- Close out the cloud backup settings and open its backup
- While asking for a sign, you can use the admin account instead of the regular account
Solution 2: Set the Microsoft 365 account being used as a Global Administrator
- Log in to Microsoft 365 as a Global Administrator
- Go to the admin title
- Click on Users >>Active Users, on the left side
- Click on that user account, which will be used for the cloud backup, then click edit on roles.
- Choose Global Administrators as the user’s role
- Click on save
- Go back to Sage 50 and try to log in again
Solution 3: Wrong version of Microsoft 365
- Log in to Microsoft 365 as a Global Administrator
- Under your name, select View Account
- Choose View Subscriptions to see which version of Microsoft 365 you are using.
- If you are using the Business Version of MS Microsoft 365, you need to upgrade to the Business Standard to use the integration to Sage 50C.
The above steps usually solve the issues, but still, if you are in trouble and the above steps won’t work for you, immediately get back to the Sage Helpdesk.
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Support Bad Request Error Sage 50 Pro, Premium, Quantum
For more information or any help, dial AccountsPro toll-free đź“ž +1-800-983-3087 and get a response quickly. Sage Experts are professional, polite, and quick listeners, which enables them to listen to the concerns of the customers properly. Sage Help Desk gives you a way to get out of your technical problems or issues. The team is qualified, trained, and has experience in the same field. Sage Helpdesk is open 24*7 to help you instantly. You can also catch the AccountsPro experts at the support email ID or go to Sage Live Chat Support, and as soon as the professionals receive your query will get back to you with the resolution.
Frequently Asked Questions
What triggers a “Bad request” error in Sage during login?
It usually means the Microsoft 365 account lacks appropriate permissions—especially not being a Global Administrator—or that the subscription version isn’t compatible with Sage 50’s cloud features.
Can running the backup from a non-admin M365 account cause this error?
Yes, Sage Cloud backup requires a Microsoft 365 account set as a Global Administrator to successfully authenticate and create backups.
How do I assign Global Administrator rights to fix this issue?
Sign in to Microsoft 365 as an existing Global Admin, go to Users → Active Users, select the relevant user, edit roles, and set them as Global Admin. Then retry the Sage login.
What if my Microsoft 365 plan isn’t compatible with Sage?
If you’re on an unsupported plan like Business Basic, upgrade to a plan such as Business Standard to ensure compatibility with Sage’s integration and cloud backup functionality.
Are there other logout or browser steps that might help?
Though this specific error stems from permissions, many “Bad Request” issues are resolved by clearing browser cache, trying incognito mode, or using a different browser.
Who can help if I’m unsure about Microsoft 365 settings?
The AccountsPro Sage support team specializes in these configurations and can help fix permission or subscription-related errors remotely.
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